GENERAL QUESTIONS
What is Burda Style?
Burda Style has been the leading monthly magazine in the field of DIY fashion for over seventy-five years! The magazine features several collections of patterns (mainly for women, with some children’s designs and occasional men’s styles), a technical section with instructions for making the garments, and a pattern sheet with all the models.
Most of the patterns are designed for experienced sewists, but there are also a few easy models with step-by-step instructions suitable for beginners. If you’re just starting out, we recommend beginning with the bi-monthly Burda Easy, which differs from the monthly edition by offering individual pattern sheets, fully illustrated step-by-step instructions, a video tutorial in each issue, and is available in a fully digital format.
How can I sign up for the Burda Style newsletter?
To make sure you don’t miss out on any of our magazine releases and to stay inspired all year round, you can subscribe to the Burda Style newsletter by clicking here. By signing up for our newsletter, you’ll benefit from a welcome offer: 15% off Burda PDF patterns.
Where can I buy Burda magazines?
You can purchase current Burda magazines at your local newsstand. You can also browse our past issues on our website, subject to availability.
When will the next issue be released?
For information about the release date of the next issue, please contact us through our contact form.
How can I search for a product on the website?
You can search for a pattern directly using the search bar at the top of the website. Enter simple keywords such as “dress,” “jacket,” “bag,” or the pattern number if you know it.For better results, use short terms rather than full sentences.
How do I use filters?
On category pages, you can refine your selection using the available filters: size, difficulty level, type of garment, or format (PDF, envelope, etc.).
Filters help you quickly find a pattern suited to your skill level and your project.
How do I use a discount code?
You can enter your discount code in your shopping cart.Click “Apply” to see the discount appear. Some codes are subject to conditions (validity dates, eligible products, etc.).
ACCOUNT & PERSONAL INFORMATION
How do I create an account?
Registration is free, quick, and easy! Just click on the personal account icon and follow the instructions. You should get an email with a confirmation shortly after registering. If you do not, please check your Junk or Spam folder.
How can I update my contact information?
Updating your contact information is simple! Just log in to your account and update your details. However, if you are a subscription holder and want to change your address, please do this directly via our contact form. That way, we can inform our subscription provider of your new address so you don't miss out on any issues!
How do I create a Wishlist?
After creating your account, you can easily add products to your Wishlist. Just click the heart icon on the product pages, and then click the heart icon in the site menu to view your Wishlist.How can I access my invoice?
Would you like to obtain a copy of your invoice? Nothing could be easier! Simply log in to your personal account, choose the order concerned, and click on "Download my invoice."How do I delete my account?
If you wish to delete your account, go to your account's privacy settings and click "Delete Account." Please note that once your account is deleted, all PDF patterns stored in your account will be lost. We recommend downloading them onto your computer in advance.How does Burda Style protect my personal data?
We are committed to protecting your privacy. Burda Style ensures the protection of your personal data. For more information, please review our Privacy Policy. Under U.S. law, you have the right to access and correct your personal data. For any inquiries regarding your personal data, do not hesitate to contact us.I forgot my password, what should I do?
Click on “Forgot password” on the login page and follow the instructions sent to you by email.
Where can I find my orders?
Your orders are available in the “My Orders” section of your personal account.
Where can I find my downloadable products?
Your PDF patterns are available in the “My Downloadable Products” section on our website.
I can’t find my products in my account
Make sure you are logged in with the correct account. If the issue persists, please contact customer service.
SUBSCRIPTIONS
My payment information has changed, how can I update it?
Please contact us via the contact form to make this change. Don't forget to provide your subscription number and shipping address.How do I subscribe to a magazine?
You can find our subscription offers on our website by going to the Burda Style tab and then "Subscription." There, you will find subscriptions for magazines in English and Spanish. Several payment methods are available: full payments via Credit Card, Apple Pay, and PayPal, or installment payments with PayPal or Klarna.Which issue will my subscription start with?
When you subscribe, you can choose the issue your subscription will start with. The confirmation email will indicate the first issue of your subscription. If you wish to change your chosen first issue, please contact us via the contact form. Note: We cannot guarantee that an update will be successful. If the magazine has already been sent, the change cannot be made. Don't forget to provide your subscription number and shipping address.
How can I change my subscription?
If you want to modify your subscription, please contact us via the contact form. Don’t forget to provide your subscription number or order number if you subscribed through our website, as well as your shipping address.
How do I cancel my subscription?
If you want to cancel your subscription, please contact us via the contact form. Don’t forget to provide your subscription number and shipping address.
ORDERS & DELIVERY
I haven’t received my order.
As stated in our Terms of Service, the maximum delivery time is 20 business days. If you haven’t received your order after this period, please contact our customer support service here. Be sure to include your order number and shipping address with your inquiry.
How can I change my shipping address?
Contact us via our contact form to update your shipping address. Please include your order number with your inquiry. Please note that if your order has already been shipped, we unfortunately will not be able to change the address.
I want to modify my order.
If your order is already being processed, it’s unfortunately too late to make changes. You will need to return the order for a refund. If your order is not yet being processed, contact us as soon as possible via the contact form so that we can intervene before it is shipped.
How can I track my order?
Due to our postal contract for press distribution, tracking numbers are not provided. Please allow up to 20 business days for delivery, as we are dependent on postal service timelines.My order is incomplete
One or more items are missingFirst, check your order details. Go to your customer account, click on the relevant order, and make sure the item is listed and not marked as “pending.”If the item is included in your order, please contact us via our contact form.
The missing item is marked as “canceled” or “out of stock”We’re sorry, the item is no longer available in stock and, of course, it has not been charged.
Is the payment on the site secure?
We offer payment by credit card (Visa, MasterCard, American Express) and PayPal. Credit Card Payment Our site uses SSL (Secure Socket Layer) encryption to protect sensitive payment information. For your safety, we have chosen a secure encryption process, making transmitted banking data unreadable. PayPal Payment Our site uses the secure payment module provided by PayPal. For any inquiries related to PayPal usage, please contact PayPal directly.
I have not received my pattern yet. What should I do?
If you bought a PDF pattern, you will not receive it by mail. Please log in to your personal account, go to "My Downloadable Products,” and from there you can download your pattern and instructions! Please note there is a separate link for your pattern and instructions.
Additionally, we’ve created a video to guide you through assembling your PDF pattern: click here to watch it.
Note: The Burda Style team strongly encourages you to save all PDF patterns, whether free or purchased, to your desktop or an external device. We cannot guarantee that your patterns will be preserved in the event of a site crash or other technical emergency.
What payment methods are accepted?
We accept payments by credit card, PayPal, and Apple Pay. Available methods may vary depending on your country.
Will I receive an order confirmation?
Yes, a confirmation email is automatically sent to you after your order has been validated.
RETURN POLICY
What are the rules for requesting a refund?
For subscriptions: Upon receiving your first issue, you have a 15-day right of withdrawal. For purchasing back issues or physical patterns: Upon receiving your order, you have a 15-day right of withdrawal. For downloadable products: You have a 15-day right of withdrawal, provided you have not yet downloaded the files associated with the purchased product. Our file access management system allows us to monitor the number of times a file has been downloaded.I returned an item but haven’t been refunded.
First, check the emails we’ve sent you. As soon as we have received your return, we process your refund and notify you by email. If you haven’t received this confirmation, please contact us via the contact form so we can investigate.
PDF PATTERNS
I have not received my pattern yet. What should I do?
If you bought a PDF pattern, you will not receive it by mail. Please log in to your personal account, go to "My Downloadable Products,” and from there you can download your pattern and instructions! Please note there is a separate link for your pattern and instructions.
Additionally, we’ve created a video to guide you through assembling your PDF pattern: click here to watch it.
Note: The Burda Style team strongly encourages you to save all PDF patterns, whether free or purchased, to your desktop or an external device. We cannot guarantee that your patterns will be preserved in the event of a site crash or other technical emergency.
I didn’t want to order a PDF pattern.
We do not sell printed patterns and we do not offer refunds on digital patterns, except as noted in our FAQ. The patterns found on our website are only available as digital downloads from our website and are not available as envelope patterns sold in stores. We try to make it as clear as possible that the patterns are downloadable. Here is a link to helpful information about downloading, printing, and assembling our patterns: https://www.burdastyle.com/guide-downloadable-pattern If you cannot print your pattern at home, we suggest that you put the pattern onto a flash drive and take it to a local print shop. Most large office supply stores and Fedex locations offer this service. Some of them also allow you to upload files via their websites. A quick local Internet search should produce some results for you.I think there’s an error on my pattern. What should I do?
Refunds are only issued on a case-by-case basis for extenuating circumstances. If your pattern does not download, does not download completely, or the link is broken, please contact us as soon as possible. Refunds for any reason but technical issues with the download of a pattern are issued at our sole discretion, but may include:
-You placed your first order with us and did not understand the pattern was a digital download and you have not yet downloaded the pattern.
-You have purchased the same pattern more than one time.
Please submit a request through our Contact Form.
When reporting a technical problem with your purchase, please provide specific details, including:– the email address associated with the purchase – the exact name of the pattern in question – the date of purchase – a complete and detailed description of what is unsatisfactory, or why you would like a refund for the pattern – a screenshot of any error message – and the type of browser used
How do I know if my PDF pattern is printing at the correct size?
First, ensure that your printer’s settings do not alter the document’s scale during printing. To do this, start by printing only the page that contains the test square and verify that it measures exactly 4x4 inches (10x10 cm). If it doesn’t, you’ll need to adjust the print scale. After that, you can print all the pages and assemble them. You can consult our complete guide here.Are seam allowances included in Burda patterns?
In most cases, Burda patterns do not include seam allowances. We recommend adding a 5/8 inch (1.5 cm) seam allowance and a 1.5 inch (4 cm) hem allowance. However, some models include seam and hem allowances. Be sure to carefully read the information about seam and hem allowances in the pattern instructions.How can I find the right size for me?
Choosing the right size can be tricky, and we understand! We’ve developed a size guide to help you: click here to check it out.
Can I sell clothing made from Burda patterns?
According to our terms and as stated in our magazine’s copyright section, our patterns may only be copied for private use, and clothing made from these patterns cannot be sold.What do the stars on the pattern product pages mean?
The stars represent the difficulty level of the pattern:
*: Requires little sewing knowledge**: Requires sewing knowledge and/or time***: Requires advanced sewing knowledge****: Requires very advanced sewing knowledge
How can I find a specific pattern?
There are several ways to find a specific pattern on our website:
Use our categories and filtersUse our search bar
Let's say you’re looking for the Jersey T-shirt 128 pattern from the June 2022 issue of Burda Style
You can go to the Tops & T-shirts category and filter by year and monthYou can enter the model number and date without spaces into the search bar, e.g., 1280622 (model number + month + year).
In what print formats are the PDF patterns available?
All our PDF patterns are available in A4 format.
Since May 2023, in addition to the A4 format, some of our PDF patterns are also available in “full-size,” or A0, format. You can have this format printed by a professional printer or copy shop to obtain your patterns in A0.
The available formats for each PDF pattern are always specified in the product description.
CUSTOMER SERVICE
A customer service team always by my side
An advisor will always be there to assist you. A little tip to save time: have your order number ready before contacting us. CONTACT US