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Hello Burdastyle,

Here I am again. I really don’t want to complain, I understand launching a new site comes with a lot of problems that will take a while getting solved. But there are A LOT of problems.
My about me section was wrong (changed it now), my inbox is gone , my about me pictures are gone, half of the comments on my creations are gone and a lot of other ones have been added that do not belong to me!
And now I look through my ‘purchased items’, I had 4 purchased items, and only 1 is left now. Where did the other purchased patterns go? I didn’t really get to making them all, so I would really like to have them.
I am missing the patterns for; Amanda plus, Anita and Corinne.

I hope you can fix this. Again, I understand if it make take a while, no worries. But I paid money for those patterns, so eventually I would really like to use them!

I don’t know whether other members have the same problem?

Thanks Burda!
Best, Susanne

5_large

15 Posts Sign in to add a post

  • Nora-abousteit1_large

    Aug 9, 2009, 09.50 PMby nora

    Hi Susanne,

    Thanks for reporting that. I will forward this to our developers and they should figure out what went wrong and then fix it.

    Best, Nora

  • 5_large

    Aug 10, 2009, 07.37 AMby susanne2011

    Thanks Nora!

  • 7ad546f809272746851926b7f874e579e93800b4_large

    Aug 10, 2009, 12.11 PMby susisonne

    Hey Burdastyle,

    I also lost a purchased item (anita jeans). Don’t know if that is the right place, but I also lost a creation: http://old.burdastyle.com/creations/show/23219

    And some of creations also lost their comments:http://old.burdastyle.com/creations/show/25191http://old.burdastyle.com/creations/show/25174http://old.burdastyle.com/creations/show/25172

    And a how-to ist also lost:http://old.burdastyle.com/howtos/show/565

    Another problem is that some creations are not linked to the used patterns anymore. Another problem is that I cannot choose a season while editing a creation.

    Hope this helps to solve the problems, thanks SusiSonne

  • Ea2edb6a404bcc432ab73c6c058d91e982ef9e48_large

    Aug 10, 2009, 03.36 PMby erdronen

    I am missing a few patterns in my account also. There are four listed under the old site that I purchased (Sarah, Anita, Alexis, and Liz), but on the new site, of these four only Alexis shows up.

  • Nora-abousteit1_large

    Aug 10, 2009, 03.50 PMby nora

    Hi Erdronen,

    we I have also reported your losses.

  • Dsc02089_large

    Aug 13, 2009, 09.03 AMby sweca

    I also have some problems. My creations are gone, my favourites are all gone. I haven’t really seen yet if my inbox is empty or not or the patterns that I’ve been purchased are gone. But I’m gonna check it out now.

  • 73d1bf970e4b23be45881163e39fbc819a318352_large

    Aug 14, 2009, 08.50 AMby queenvanilla

    I also have a missing purchase: Sabrina (bought Jul 31, 2009). Other than that, I’m fine.

  • Flower3_large

    Aug 15, 2009, 04.53 AMby dtale

    I too have a purchased pattern that I can’t access, the Boho bag.

  • 73d1bf970e4b23be45881163e39fbc819a318352_large

    Aug 30, 2009, 06.25 PMby queenvanilla

    Hey, anyone know how it’s going with this bug? In my opinion it’s rather serious, especially since it has happened to a lot of people.

  • Picture_2_large

    Sep 5, 2009, 01.55 PMby alden

    Everyone with missing purchases can you let me know what browser and operating system you are working with? once i have that I will look into it for you!

    1 Reply
    • 73d1bf970e4b23be45881163e39fbc819a318352_large

      Sep 6, 2009, 01.34 PMby queenvanilla

      Windows Vista (Home premium) -sp1
      Firefox 3.5.2.

      Are you really sure this is a browser problem? I have purchased two patterns, and now I’m only missing one of them. Isn’t there something weird with your data base and the transaction to the new website?

  • 990745-073_large

    Sep 5, 2009, 05.34 PMby nehmah

    Every time I have read about this problem, it brings back the postal employee who was fired after the inspectors found out he had dumped any mail he couldn’t deliver by the end of his shift, into his trunk then take it to a landfill. He’d been doing this for several months. The data is not being uploaded to the accounts. To the members who are missing patterns, as a back-up, goto: oldsite which (I hope) goes to the back-up and try to download your patterns from there. I just re-downloaded my purchases to be sure they were working. Now, let’s see if I have the link entered correctly. N

  • 990745-073_large

    Sep 5, 2009, 05.43 PMby nehmah

    Yes. run your cursor over “oldsite” in my post with a time of 5:34 PM. It is however, 12:35 PM in all of Middle Tennessee and as far north as Chicago. Cordially, Nehmah BTW, still using Firefox, but had IE7 when I downloaded the patterns in 2007 through 2009/may. Nehmah (AHA! the site uses GMT for a clock.)

  • Heidi_large

    Sep 7, 2009, 02.16 PMby littlemissstitch1

    I had the same problem with my purchased patterns dissapearing on the new site & as is usually the case i hadn’t gotton around to downloading them… i also couldn’t get into the old site but was kindly given this web address in reponse to another post i made so i’ve just managed to download them all now ;-D

    Go to : http://old.burdastyle.com/

    Don’t know if this will help but at least you won’t have lost your purchased patterns completely

  • Picture_2_large

    Sep 8, 2009, 02.13 PMby alden

    Which patterns are missing, this will help us figure it all out. Thanks everyone!

    1 Reply
    • 73d1bf970e4b23be45881163e39fbc819a318352_large

      Sep 20, 2009, 09.56 PMby queenvanilla

      Sabrina #6008 is missing (Paola, however is working fine for me).

  • Ad8db1887dd80daaa163d4485c55a55b3c52448b_large

    Sep 18, 2009, 05.52 AMby littlepinkkiwi

    I am missing all my old patterns, I only have the one I purchased from the new site. I can’t remember all the patterns I used to have but I did have the Anita, I am running Firefox but used to have Internet Explorer when I used the old site. Love the new site anyway though :-)

    • This is a question
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