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BurdaStyle Support







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3 November

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    Nov 3, 2017, 06.39 PMby pineapple33

    How do I upload photos to the Forum? I have a question in the Forum and someone replied indicating they might be able to help me if I posted a few photos of the pattern.

31 October

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    Oct 31, 2017, 09.17 PMby Belinda B

    I’ve been getting annoyed repeatedly with coupon codes you send in your newsletters that do NOT work. I’m even more annoyed that there is no immediate way of contacting support, ie. by telephone!

    Today is the last day for me to get 50% off any course and the code you sent this month (ALUM50) does NOT work.

    Please address this TODAY. I’ve send messages by email and through your contact forms and there has been no reply.

20 October

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    Oct 20, 2017, 04.01 PMby irissmaus

    It’s too bad you have to jump through so many hoops just to order one downloaded pattern! I just want to pay for and receive my pattern.

    2 Replies
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      Nov 5, 2017, 12.22 AMby avonwolff

      Hey I am having the same problem. I was able to download the instructions but I can’ seem to find the real pattern.

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      Feb 27, 2018, 03.00 AMby Dkerrigan

      Did you receive an answer. I’m still waiting

18 October

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    Oct 18, 2017, 02.34 AMby SusannT

    Is it possible to purchase outdated patterns?

16 October

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    Oct 16, 2017, 08.43 PMby kazzie189

    hi i purchased pattern projects/092011-jacket-with-standing-coll however i asked for the instruction sheet along with the amount of material required to make the jacket but I still havent had this please can you either send me the instruction sheet along with the material required etc

    kind regards


4 October

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    Oct 4, 2017, 06.32 PMby mwc

    Hello, I have just bought and cut out the pattern “Gathered Trench Coat 02/2017 #103” and it appears that collar piece #6 is not correct. It is a rounded collar when the pattern calls for a square collar. Please advise as to how I should proceed.

3 October

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    Oct 3, 2017, 04.51 PMby Jurgita Misiuniene

    I purchased the patterns. How long does it take when I will get it by post? In Lithuania.

27 September

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    Sep 27, 2017, 04.37 AMby donakay

    I had purchased several of the US version of Burda Sale magazine. Only about 1/2 of the patterns are actually printed with the magazine; the others are listed as downloadable. Each downloadable pattern has a URL but the URLs take me to the purchase site. Aren’t these downloadable patterns included in the price of the magazine?

    Thank you Dona

26 September

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    Sep 26, 2017, 02.23 PMby KathrynGH

    I can’t log in with my email and I clicked the button to reset password and it doesn’t send me a link. I just signed up yesterday and want to buy the sew along project but can’t.

25 September

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    Sep 25, 2017, 03.48 PMby kristibenedict

    I have difficulty finding the fabrics I want to sew my garments. Does Burda have links to fabric suppliers, or offer ideas of where to purchase fabrics that are appropriate for their patterns? Thanks.

22 September

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    Sep 22, 2017, 01.30 AMby rkdavis324

    merihn, I am having the same problem

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    Sep 22, 2017, 01.27 AMby rkdavis324

    When I go to BurdaStyle.com I am logged in, but when I go to Burda Style Academy I’m asked to sign in but my email or password won’t work. Do I need to set up another account with the Academy?

21 September

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    Sep 21, 2017, 04.49 PMby Nunu Faris

    Hi, I just purchased( Bell Sleeve Dress 12/2016 #112). The pattern is not the same dress!

    Any suggestions?


16 September

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    Sep 16, 2017, 03.19 PMby merihn

    Hi, I want to enroll in a course, but I can’t log in to the academy. I know my username/email and password and yet it keeps telling me my login details are invalid. How do I log in?

    1 Reply
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      Sep 22, 2017, 10.21 AMby rkdavis324

      Hi, I am having the same problem with signing up for a free class has anyone responed to your post?

13 September

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    Sep 13, 2017, 11.06 PMby pandymonium

    I have received my pattern, no problems. Now do I get a sewing guide? Wendy

    1 Reply
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      Oct 16, 2017, 08.45 PMby kazzie189

      have you had a response as I seem to have the same problem with a pattern i purchased thanks

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    Sep 13, 2017, 01.15 PMby lisanaron

    I am trying to download one of the free patterns, but I would like it in English and in inches and I don’t see the option for either. Can anyone help me, thanks. Lisa Naron

11 September

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    Sep 11, 2017, 04.00 AMby sewinpve

    Hi, is there a way to view the patterns with the line drawing versus the made up sample? Without having to click on each picture. Thank you.

7 September

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    Sep 7, 2017, 12.09 PMby lakaribane

    I wrote and got no reply. I am very frustrated. I signed up to the Burdastyle Teaching Certification course at Burdastyle Academy on Aug 30th. While looking through the course material, I noticed errors and omissions in the pattern list. I tried to contact Customer Service but couldn’t find a link, window, chat box or any other means of contacting them directly.

    So I sent a message to you. No answer as of writing this. Why?

3 September

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    Sep 3, 2017, 09.46 PMby maryb1956

    I want to order the boys frock coat 12/2012 but it says #158. I want size number 116. How do I get the size I want. Its an American size 6.

30 August

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    Aug 30, 2017, 09.38 AMby jmwest

    I have enrolled in ‘Pattern grading for all sizes’ but where do I find it?? Please help; Jan West

23 August

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    Aug 23, 2017, 05.34 AMby arisaid

    I want to purchase a PDF pattern but site will not allow me as I live in Australia not USA or Canada.

9 August

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    Aug 9, 2017, 11.47 AMby daliamere

    Hi, I have bought 3 patterns on burdastyle.com and when I click to try and download the pdf, its takes me to a page where it says blocked plug in.. so I am unable to download it. Can you please help?



4 August

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    Aug 4, 2017, 06.47 PMby gmomofvivia

    This is for Meg Healy. I am trying to make your Swing Time topper from the April/May Sew News magazine, but the directions have me confused. I am using the Burda sloper. Your instructions say to redraw seam for back side at 90 degree angle but picture shows this on the front. Is there something I am missing. i love the top and really want to make several after I figure out how to proceed. Thanks.

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    Aug 4, 2017, 12.01 PMby Liv McClintock

    Help! I uploaded a project days ago and it still does not show in studio.

26 July

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    Jul 26, 2017, 03.21 AMby ellamindi

    On printing my pattern square measures 9.4 × 9.4cm how will this affect the pattern and how do you find the 10×10cm?

23 July

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    Jul 23, 2017, 01.11 PMby Arwij

    I have bought a paper pattern burda style 7506 but the instructions are not in English. It says that these instructions can be downloaded from your website – how do I do this without paying for the pattern again?

    1 Reply
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      Aug 16, 2017, 05.33 PMby Sellypooh21

      has your question already been answered?

21 July

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    Jul 21, 2017, 12.42 AMby Syl2

    The promo code YELLOW30 is not working. Please answer now as this is only a one day sale.

1 July

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    Jul 1, 2017, 02.40 PMby rugurl

    Hello, Why I don’t see my projects in my Studio? At the same time my profile shows that I have 2 projects but I can’t see them or you don’t post all projects ? Thank you

25 June

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    Jun 25, 2017, 02.03 PMby BarkWall

    I have looked and looked, but I cannot find out how to actually FIND the pattern I purchased and print out the PATTERN PIECES. I can print the instructions, but not the pattern pieces. PLEASE HELP.

    Thank you very much.

24 June

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    Jun 24, 2017, 01.22 PMby Angie H

    Why is my project taking more than 2 days to post to my studio and the project showcase? It is showing under my activity. It has taken over night before but never over 48 hours?

    2 Replies
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      Jun 27, 2017, 09.19 AMby Angie H

      I guess no one bothers to repond to the comments that are posted to this support wall.

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      Jul 1, 2017, 02.45 PMby rugurl

      I have The same problem, Angie. I posted 2 projects on June 24th or 25th.My profile shows that I have 2 projects but they can’t be found anywhere.
      Will wait :)

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