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BurdaStyle Support

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20 May

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    May 20, 2018, 05.52 PMby kaadaasita

    Purchased a pattern..Baby boot moccasin..No instructions. How do I get my money back..Can’t make something without instructions.

18 May

  • Missing

    May 18, 2018, 07.29 AMby Jackzan

    I purchase 3 patterns yesterday morning and the charge is showing on my debit card. Yet the patterns are still not in my library. I have sent several messages to Burda with this inquiry, without a response . Has anyone else experienced this? There is no 1-800# to call! Any suggestions?

17 May

  • Missing

    May 17, 2018, 01.35 PMby Jackzan

    I purchased 3 patterns yesterday morning and the charge is showing on my debit card. Yet the patterns are still not in my library. I have sent several messages to Burda with this inquiry, without a response . Has anyone else experienced this? There is no 1-800# to call! Any suggestions?

11 May

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    May 11, 2018, 05.02 PMby shermine

    Hallo, why I cannot pay with paypal ?? There s a bra pattern I don´t find on the German Website, but here. I don´t have a credit card, only paypal !!

29 April

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    Apr 29, 2018, 09.59 PMby Leigh Fisher Stanton

    I printed out my Burda pattern and the test square was larger than it was supposed to be. Do I have to reduce every single page? Are these test squares accurate?

  • Missing

    Apr 29, 2018, 09.05 PMby going2eden

    I am sewing the Chembrey Blouse pattern 106 A . The only instruction for the creation of the collar is to refer to pattern 105. Do I have to buy that to? Could you supply that step, would be very helpful so I can complete the project.

18 April

9 April

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    Apr 9, 2018, 01.10 AMby Patty89

    Hi! I’m a new member, and I just added 3 projects. I can see them in my activities colum, but in my projects column, it says that I don’t have any project. In fact, one of the projects is based on a burda pattern, as you know, on every pattern description there’s on the right corner, all the projects that are based on that pattern and my project isn’t there. Why I can’t upload them in my studio?

23 March

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    Mar 23, 2018, 12.28 AMby anndaley

    What time zone are the sales on? I received an email time stamped 4:18 AM CDT and tried to purchase using the discount code at 7:00 PM CDT and the discount code doesn’t work. This is much less than a 24 hour time frame for the sale.

5 March

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    Mar 5, 2018, 08.18 AMby Jayay

    Hello. I have just purchased the Sean Jacket Pattern via PDF I am in Australia. I did not adjust my printer and I noticed it printed onto Letter size. I re-printed to A4 size. Can you tell me if there is a size on a Pattern piece to enable me to compare with what I have printed. I want to be sure of the sizing. The sheet that has Pattern piece 4 on it. Could you tell me the length of th angled piece in the lower corner please Thanks jen

27 February

  • Missing

    Feb 27, 2018, 10.24 PMby Dkerrigan

    Again I’ve received no response from you. This is the worst customer service.

  • Missing

    Feb 27, 2018, 03.01 AMby Dkerrigan

    You provided me with the wrong pattern. I bought pattern #113 but you gave me pattern pieces for #103. I have emailed no less than SEVEN times for the last four days. You finally responded today with the same three “canned” responses that dont resolve my problem. I have messaged you in Facebook. I have emailed Meg Healy. Still no appropriate response. You didn’t even look at what you provided me. I am so frustrated. I want my money back!

  • Missing

    Feb 27, 2018, 02.10 AMby Dkerrigan

    You provided me with the wrong pattern. I bought pattern #113 but you gave me pattern pieces for #103. I have emailed no less than SEVEN times for the last four days. You finally responded today with the same three “canned” responses that dont resolve my problem. I have messaged you in Facebook. I have emailed Meg Healy. Still no appropriate response. You didn’t even look at what you provided me. I am so frustrated. I want my money back!

22 February

  • Missing

    Feb 22, 2018, 05.45 PMby LisuK

    Hi,

    Do you not accept payment via PayPal?

    Thanks Lisu

29 January

  • Missing

    Jan 29, 2018, 07.03 PMby VeraWhite

    Hello. Is it possible to find an old pattern? I am looking for a toddler’s pants/jacket from Burda magazine approximately from year 1988-89-90

28 January

  • Missing

    Jan 28, 2018, 05.37 PMby scmorton

    I am trying to pull up pattern 02/2014 #117. Why won’t it come up? I have tried several times

22 December

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    Dec 22, 2017, 04.35 AMby bfraser

    Why do Burda patterns not have seam allowances provided?

    1 Reply
    • Missing

      Feb 1, 2018, 12.39 AMby JillValmadre

      I agree – it would be so great if they added them in. Its bad enough printing, taping, tracing, and then having to add seam allowance….soooooooooooo annoying!

11 December

  • Missing

    Dec 11, 2017, 08.12 PMby eebecca

    Where can I find my last invoice? I need to print it and can’t find it anywhere.

8 December

  • Missing

    Dec 8, 2017, 04.43 PMby SheridanCollege

    Hi, I just need to print out my last invoice for Safari Jacket 10/2017 #110A. Can you please send me a copy. Thank you. Barbara from SHERIDAN COLLEGE.

6 December

  • Missing

    Dec 6, 2017, 10.07 PMby mariasf

    I upload projects but i can’t figure out how to reference the pattern that i used – anything i insert in that window is not accepted… can you pls help?

1 December

  • Missing

    Dec 1, 2017, 10.11 PMby wandawfbrown

    I purchased two patterns several days ago. I can print the instructions but the patterns will not print. I even tried a different browser. Please fix this problem. My email address is wandawfbrown@gmail.com and my name is Wanda Brown.

    1 Reply
    • Missing

      Feb 27, 2018, 02.12 AMby Dkerrigan

      Did you ever get a response from them? I have been trying for four days to get a response from them, with no luck. They gave me the wrong pattern pieces.

25 November

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    Nov 25, 2017, 04.19 AMby mega

    Hi Burdastyle,

    The 50% discount code for Black Friday doesn’t work! I get this error message when I try to apply the code: “Discount couldn’t be applied. Please, try again.”

    Please help?

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    Nov 25, 2017, 02.00 AMby Dworley

    I had purchased BurdaStyle patterns today (black friday 11/24 6:50pm Mountain Standard time), but the FRIDAY50 code (aka Black Friday Sale) is not working. May I receive credit or a refund of the 50% to my credit card?

16 November

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    Nov 16, 2017, 11.43 PMby Kelsey Parker

    Hi there, I purchased a class a few months ago, then forgot about it, and now I can’t remember exactly how to find it! I was expecting it to be in my library, but it in not. Thanks!

5 November

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    Nov 5, 2017, 12.20 AMby avonwolff

    Hi, I just purchased a patter and it went to my library . I was able to download and print the instructions but I cant find the actual pattern.

3 November

  • Missing

    Nov 3, 2017, 06.39 PMby pineapple33

    How do I upload photos to the Forum? I have a question in the Forum and someone replied indicating they might be able to help me if I posted a few photos of the pattern.

31 October

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    Oct 31, 2017, 09.17 PMby Belinda B

    I’ve been getting annoyed repeatedly with coupon codes you send in your newsletters that do NOT work. I’m even more annoyed that there is no immediate way of contacting support, ie. by telephone!

    Today is the last day for me to get 50% off any course and the code you sent this month (ALUM50) does NOT work.

    Please address this TODAY. I’ve send messages by email and through your contact forms and there has been no reply.

20 October

  • Missing

    Oct 20, 2017, 04.01 PMby irissmaus

    It’s too bad you have to jump through so many hoops just to order one downloaded pattern! I just want to pay for and receive my pattern.

    2 Replies
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      Nov 5, 2017, 12.22 AMby avonwolff

      Hey I am having the same problem. I was able to download the instructions but I can’ seem to find the real pattern.

    • Missing

      Feb 27, 2018, 03.00 AMby Dkerrigan

      Did you receive an answer. I’m still waiting

18 October

  • Missing

    Oct 18, 2017, 02.34 AMby SusannT

    Is it possible to purchase outdated patterns?

16 October

  • Missing

    Oct 16, 2017, 08.43 PMby kazzie189

    hi i purchased pattern projects/092011-jacket-with-standing-coll however i asked for the instruction sheet along with the amount of material required to make the jacket but I still havent had this please can you either send me the instruction sheet along with the material required etc

    kind regards

    Karen

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