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BurdaStyle Support

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4 March

  • Missing

    Mar 4, 2014, 03.36 PMby slmills10

    Where can I find Burda Style magazine in my area? My zip code is 97701.

    1 Reply
  • Missing

    Mar 4, 2014, 03.33 PMby Linda Lind

    I have 2 Burda free patterns I wish to download, but I am only given the option to download the instructions, where is the PDF file to download the pattern?

    1 Reply
    • Letterbicon_large

      Mar 4, 2014, 04.47 PMby burdastyle

      Some of our free patterns only provide instructions. You will need to thoroughly read the instructions to determine if they direct you to draft your own pattern pieces.

  • Missing

    Mar 4, 2014, 06.58 AMby allisonroma

    I have 2 patterns – 144 Burda Style 11/2012 sizes 44-52 which is far too big for me, and 121 Burda Style 11/2010 which has no sizes given at all, and from which the pattern layout is not there. I did not see a place to request the size I wanted when I ordered. I have traced #144 and tried laying the pieces over #121 but that has not helped with either problem. Having just made a dress and coat from Burda Style shop-bought patterns, I was keen to try more. And I want to order another one but want to check with you first.

    1 Reply

1 March

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    Mar 1, 2014, 03.11 AMby EVBroach

    How do I get to see images of the patterns?

28 February

27 February

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    Feb 27, 2014, 04.48 PMby Charlotte Sahadeo

    Hello, I have yet to receive my Spring Burdastyle magazine. Any idea when this will happen? I’ve paid my subscription in full.

    Thanks,

    1 Reply
    • Letterbicon_large

      Feb 27, 2014, 04.55 PMby burdastyle

      Please email Customer Support at Answers@BurdaStyle.com and we will forward your inquiry along to the Subscription department.

  • Missing

    Feb 27, 2014, 04.31 PMby Isabella Scannadinari

    This comment was deleted by the author.

    1 Reply
    • Letterbicon_large

      Feb 27, 2014, 04.33 PMby burdastyle

      Hello Isabella,

      We received your email yesterday and needed to do some research in order to assist you. For these special designer patterns, there is now a licensing issue and they are no longer available for republication and download on BurdaStyle.com.

      We will be sending you an email shortly.

  • Missing

    Feb 27, 2014, 11.30 AMby Cag Reinvented

    I recently purchased the following patterns. However the pocket and waistband is missing. Where can I get them from?

    http://www.burdastyle.com/patterns/pressed-trousers-102011 http://www.burdastyle.com/patterns/pencil-skirt-122013

    1 Reply
    • Letterbicon_large

      Feb 27, 2014, 04.14 PMby burdastyle

      In the instruction PDF, there are instructions on how to draft the pocket and waistband pieces.

25 February

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    Feb 25, 2014, 06.49 AMby rita61

    Hi Lots of us are getting a ‘502 Bad Gateway’ message which started in the last 24 hours. Please fix???? Thanks. I have noticed that whenever something goes wrong, it is always on a Monday, after the website has been updated.

    1 Reply
    • Letterbicon_large

      Feb 25, 2014, 05.18 PMby burdastyle

      The issue seems to have been resolved. We apologize for any inconvenience.

22 February

21 February

  • Missing

    Feb 21, 2014, 05.10 AMby Sarahdeayton

    Hello Can you help me please, i have purchased Burda Style 115 Peplum Blouse, but i cannot download the pattern. i have downloaded patterns twice before, but this one only gets to 490kB/1.38MB and jams. i am ready to sew, but need the pattern. please help me.

    Thanks

    1 Reply
    • Letterbicon_large

      Feb 21, 2014, 04.20 PMby burdastyle

      Here is a link to detailed instructions on how to download and print our patterns:

      http://www.burdastyle.com/faq/patterns#faq_13

      You may want to try to RIGHT CLICK (PC) or CTRL CLICK or OPTION CLICK (MAC) the download links and then choose SAVE. After saving to your computer, then open the pattern/instructions with the most recent version of Adobe Reader.

15 February

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    Feb 15, 2014, 10.26 AMby TinySteph

    How can I change my password?

    1 Reply
    • Letterbicon_large

      Feb 18, 2014, 05.31 PMby burdastyle

      Click on your username in the upper right corner of any web page, then click the ACCOUNT tab, then click PERSONAL ACCOUNT INFO and you can change your password there.

1 February

  • Missing

    Feb 1, 2014, 11.41 PMby tufelkinder

    I recently registered for this class, but did not ever receive or accidentally deleted the email that should have had the event information in it. How can I go back and watch the class? It does not appear anywhere under my account or activities but the charge is present on my credit card.

    http://www.burdastyle.com/blog/web-seminar-mens-suit-alterations-tailoring

    3 Replies
    • Letterbicon_large

      Feb 3, 2014, 03.23 PMby burdastyle

      All registrants (regardless if they attend the webinar live) will receive a “Thank You” email the following Monday (or Thursday if the webinar was held on a Monday) with a recording of the event, the Q&A transcript, and any additional downloads/resources referenced during the event. You will also have the opportunity to email the presenter any follow-up questions you might have after watching the recording.

      Please note that our webinar emails include live links and sometimes will end up in a JUNK or SPAM folder. So be sure to check there.

    • Missing

      Feb 3, 2014, 06.34 PMby tufelkinder

      This was on January the 16th. If I cannot find the email for whatever reason, can I get the information I need to watch the class somehow?

    • Letterbicon_large

      Feb 3, 2014, 06.53 PMby burdastyle

      You can contact us using this form to request the email be resent:
      http://www.burdastyle.com/contact/new

  • Missing

    Feb 1, 2014, 04.30 PMby sdchhisc

    The desert moto jacket is a great look. Being new to Burda I have a question on it. The sizes are something like 60-80. These are obviously plus sizes and are not even listed in the size chart for the pdf download. Can someone help me? I really would like to make this jacket but am not in the size ranges listed! Thanks! PS, the safari skirt in the same collection is in “regular sizes”!

30 January

  • Missing

    Jan 30, 2014, 08.11 PMby Paris-sewer

    Since I’m new to this site, my question is can a paper pattern be purchased from this website or are the patterns only accessible by download?

    1 Reply

26 January

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    Jan 26, 2014, 06.43 PMby merrybe

    Hi, I just tried to log in with my burdastyle ID to purchase one of the web seminars but it did not work. Do I have to register again to get to the seminars? That’s weird, because it says burdastyle on top of the page…

    Maria

    1 Reply
    • Letterbicon_large

      Jan 27, 2014, 03.39 PMby burdastyle

      The username and password that you use for BurdaStyle.com will not work for our webinar or video web sites. You will need to create a new membership for each of our web sites that you would like to access.

25 January

  • Missing

    Jan 25, 2014, 12.28 AMby Maree Skinner

    Hi – I cannot download a pattern I have purchased (Rolled up shorts 06/2013 #111B) – it just stops at around 535mb, and then stops working. The instructions downloaded without a problem

    Maree

    1 Reply
    • Letterbicon_large

      Jan 27, 2014, 03.40 PMby burdastyle

      Try to RIGHT CLICK (on a PC) or CTRL CLICK (on a MAC) and then choose to SAVE the pattern to your computer. We recommend that you view and print the pattern with Adobe Reader.

20 January

  • Missing

    Jan 20, 2014, 07.00 PMby BohemianGirl

    I need to reprint my Assembly sheets but I didn’t save them to my computer.

    Can I access the pdf again?

    1 Reply
    • Letterbicon_large

      Jan 22, 2014, 03.21 AMby burdastyle

      Once you click “Get It” on the pattern page, the pattern is automatically sent to your Purchase History page within your profile. Go to your profile by clicking on your username, and click on Pattern Library. You can also access your Pattern Library in the right-hand side of the homepage.

13 January

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    Jan 13, 2014, 08.44 PMby cashmerette

    Hi – I want to change my username, but when I go to change it in account settings, I can’t type in the username box (it’s greyed out and not changeable). How can i do this?

    1 Reply

9 January

6 January

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    Jan 6, 2014, 09.18 PMby jennyrecorder

    Hi, I would like to unfriend someone but cannot work out how to do it, help please? Many thanks.

    1 Reply
    • Letterbicon_large

      Jan 7, 2014, 05.10 AMby burdastyle

      Click on your FRIENDS tab and then hover your mouse over the person’s username. A trashcan icon and the word REMOVE will appear. Choose that.

30 December

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    Dec 30, 2013, 06.05 PMby Ellen Hatteland

    Hi BurdaStyle support, I do have the same problem with uploading photos as we had before. I’m getting the pink line everytime I try to upload a photo. I have tried to resize the photos as well, but without any luck. Can you pls have a look at this issue. Thanks in advance.

    4 Replies
    • Letterbicon_large

      Dec 30, 2013, 09.56 PMby burdastyle

      Hello Ellen, I have forwarded your inquiry along to the appropriate department and hope to have reply soon.

    • Image7_large

      Dec 30, 2013, 11.17 PMby Ellen Hatteland

      Thanks for quick replay. I tried to upload photos in Google Crome – and it worked :-)

    • Letterbicon_large

      Dec 30, 2013, 11.21 PMby burdastyle

      I’m glad to hear your problem is solved! What browser were you trying to use the first time?

    • Image7_large

      Dec 31, 2013, 12.35 PMby Ellen Hatteland

      I normally use Windows Internet Explorer, but now I have to switch to Google Crome :) Happy New Year!!

18 December

  • Missing

    Dec 18, 2013, 04.42 PMby nwillian

    I am new to this site & have found several how-to’s I want to print, but must wait for more ink, so to save my chosen topics instead of having to traverse the full site again, I wanted to save. can’t find the “save” button, so I hit the “add to my toolbox” button. now – how to I access this button?

    after reading the other posts, I am not at all sure I will hear back from this site.
    1 Reply
    • Letterbicon_large

      Dec 20, 2013, 10.46 PMby burdastyle

      If you click on your username in the upper right corner of any page (you must be logged in), from there you can access your dashboard.

16 December

  • Missing

    Dec 16, 2013, 06.34 PMby ElaineSweet

    I’ve sent 2 messages to no avail and now have another issue to discuss. Shall I do that here or can you call me? I cannot download the magazine.

  • Missing

    Dec 16, 2013, 03.54 AMby Terry1962

    Can the pattern instructions come with illustrations as well as written directions?

    1 Reply
    • Letterbicon_large

      Dec 20, 2013, 11.03 PMby burdastyle

      Our patterns do include written instructions, as well as illustrations.

15 December

  • Missing

    Dec 15, 2013, 11.17 AMby Leonore Fenwick

    I am an experienced dressmaker but am having trouble understanding the instructions for Burda Style pattern no #103C U necked dress which I purchased last week.

    Page two para 4 deaing with the front pleat is very complicated and I would appreciate further or simpler instructions. I am at a standstill with my project. Please help – a few illustrations would help as to what is meant.

12 December

  • Missing

    Dec 12, 2013, 05.53 PMby teammember

    i have burdastyle US magazine issue Winter 2014 and can’t locate any of the free download patterns stated in the magazine, where are they located, looking for 141.1 -102013-US

2 December

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    Dec 2, 2013, 06.08 AMby lauriana

    I suppose my problem is the same as Ellen Hatteland’s: When trying to post a new project, I can’t upload pictures. My pictures are the right size and I’ve posted from this computer using this browser (new Mac, using Safari) before without trouble. Now, when I try to upload a picture, it doesn’t show up as a thumbnail no matter how long I wait. Instead, the whole line in which it should appear is filled up with the white-and-pink grid of the burdastyle logo. And when I try to finish the draft, the side says no pictures were uploaded. I’ve tried several times last night and this morning with the same result. And I couldn’t help but notice that there were no other new projects posted in the mean time which leads me to suspect other members are having the same problem.

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    Dec 2, 2013, 06.06 AMby Phronimos

    Eeehm..guys? The site is down again…and has been for a few days. Any updates?

28 November

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    Nov 28, 2013, 07.08 AMby Ellen Hatteland

    The same problem with uploading photos are back… can you pls have a look.

    2 Replies
    • Letterbicon_large

      Dec 6, 2013, 03.48 PMby burdastyle

      Hello Ellen,

      I apologize for this error and for the delay in responding to you. We are working on this issue currently, and will have it fixed shortly. I do apologize for the inconvenience.

      Feel free to contact us if you have any other trouble.

      Erin
      BurdaStyle Support

    • Image7_large

      Dec 6, 2013, 07.38 PMby Ellen Hatteland

      Thank you – I appreciate your answer, and I’m sorry about the trouble you have had lately. I do have a small issue; in my studio it says that I have 20 projects where you can view all, but I have 57 projects now. This is not a big deal for me, but if it’s easy to fix I would appreciate that. I really enjoy your site and I happy to be a part of it :)

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