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BurdaStyle Support

Techniques

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Projects

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2 September

  • Missing

    Sep 2, 2014, 01.36 AMby rlgillette

    Hi, I just received my newsletter which offers a free trial to the magazine – but when I click any of the links, it say’s access denied. Even when I signed in, and clicked the link to view it in the browser, it still say’s access denied. Is there a problem with the newsletter link?

    1 Reply

1 September

  • Me_yorktown_large

    Sep 1, 2014, 07.42 PMby trploceanmoon

    Hello, I have just tried to upload a new project twice, but it is still not showing up. Is there a problem with the project section right now? I did not have any problems putting in the information or hitting the “publish” button..it’s just not showing up at all in the project section. Can anyone else see it? because I can’t. Thank you for your help.

    1 Reply
    • Letterbicon_large

      Sep 2, 2014, 10.06 PMby burdastyle

      The issue with projects should now be fixed!

  • Missing

    Sep 1, 2014, 06.55 PMby rtsmith41359

    Trying to sign up for the 100BurdaVideos. It is not allowing me to sign up,what videos are part of this trial? Please advise.

    1 Reply

29 August

  • Missing

    Aug 29, 2014, 01.58 PMby Crystal Gem

    I need help my class i purchased is not showing and when i try to re purchase it won’t let me!

    Crystal 347-361-4624

    1 Reply

25 August

23 August

  • 644209_231060787032153_1006497805_n_large

    Aug 23, 2014, 06.12 AMby purpjam52

    I lost a pattern piece is there any way to get that one piece or do I have to buy the pattern again?

    1 Reply
    • Letterbicon_large

      Aug 23, 2014, 07.36 PMby burdastyle

      All of your digital pattern purchases can be found in your LIBRARY. You can print the patterns as many times as you like.

17 August

  • Missing

    Aug 17, 2014, 06.11 AMby MissB93

    I am not new to purchased webinars, but having problems saving a webinar I purchased here. The “thank you” email for the Pattern Grading for Pus sizes has a link, but when I click on it, the webinar automatically executes itself, instead of giving me the option to download and save to watch later..

    1 Reply
    • Letterbicon_large

      Aug 18, 2014, 05.47 PMby burdastyle

      Did you try to RIGHT CLICK the link and SAVE to your computer? That will work on a PC. On a MAC, you would CTRL CLICK and then SAVE.

8 August

  • Missing

    Aug 8, 2014, 11.53 PMby derpypterodactyl

    I bought a magazine and the links in the magazine lead me to the product but i will have to pay for it. I thought the pattern was free with the magazine purchase

    1 Reply
    • Letterbicon_large

      Aug 9, 2014, 05.14 PMby burdastyle

      In the spring issue of BurdaStyle US magazine (and in all of the BurdaStyle US magazines going forward), we will include 20 patterns as full-size inserts. The remaining patterns are available as paid digital downloads.

5 August

  • Missing

    Aug 5, 2014, 10.46 PMby lkacher123

    I am trying to figure out if the pattern I just purchased has seam allowances or if I need to add them. I just purchased the Ombré Coat 11/2010 #102, and under seam allowance in the description, it says it doesn’t have any. But when I open the instructions, it doesn’t say anything about adding it, which it should.

    It also mentions bust darts in the instructions, but it doesn’t show it in your flat, so that is misleading. I’ve also noticed some spelling errors, the first being the spelling of ombre in the material section.

    1 Reply
  • Transcontinental_divide_large

    Aug 5, 2014, 08.28 PMby JaneReine

    I went to the “How-To” section and found a pattern I wanted to use. I clicked on the “Add to my toolkit” to add this pattern to my Toolkit, but when I go to my Studio Tab, there isn’t anything under any of the Studio categories (Techniques I use, Patterns, Projects, etc.). I’ve added other things to my Studio in the past but now they aren’t showing up under my Studio Tab either.

    Can you fix this error?

    1 Reply

1 August

  • Missing

    Aug 1, 2014, 02.13 PMby Carolyn Hazen

    I bought men’s pattern Burda 7049 from a store, and the finished seat size of the pants has the exact same measurements as the size chart for picking the size. We all know they can’t have 0 ease, and I confirmed this by cutting a 42, and ending with a 46/47 seat, not the “41.5” the pattern says. Does anyone actually know the real eases/finished size of the pants, or am I out $9 for a useless pattern with a giant pair of useless pants?

    1 Reply

31 July

  • Missing

    Jul 31, 2014, 01.15 PMby mcalix31

    Anyone else who has signed up for the Digital drafting Patterns webinar could please share how to access the seminar. I payed and I haven’t gotten any email regarding the class. I would really appreciate.

    1 Reply
  • Missing

    Jul 31, 2014, 06.47 AMby hanfengforsley

    How do I access all the techniques that I’ve saved by clicking “Add to my toolkit"?

    1 Reply
    • Letterbicon_large

      Sep 23, 2014, 01.13 AMby burdastyle

      From your profile, click on “Studio,” then scroll down. It goes Projects > Patterns > My Toolkit

29 July

  • Chaneljkt2_large

    Jul 29, 2014, 09.51 PMby orchiddream

    Activity I’m following has gone back to January, 2014. How can I bring it current?

    1 Reply
    • Letterbicon_large

      Aug 1, 2014, 03.28 PMby burdastyle

      Our web team is working to resolve the issue.

  • Charlotte_bronte_ii_blank__large

    Jul 29, 2014, 06.43 PMby Leanne Page

    How do I access all the techniques that I’ve saved by clicking “Add to my toolkit” after viewing each one? I was signed in when I did it but I can’t find them anywhere. Help please?

    Thanks, Leanne

  • New_for_burda_large

    Jul 29, 2014, 08.45 AMby ealinglou

    Quick question if anyone can advise. I have just bought the downloadable cropped gathered top 113. But when I come to print it is coming up as a long pocketed dress – assume you just cut and crop this to make the top? It involves printing off 25 sheets however, half of which wont be used.

    1 Reply
    • Letterbicon_large

      Aug 6, 2014, 02.21 AMby burdastyle

      Some of our patterns will share a PDF with another pattern. If there are pieces on the PDF that are not mentioned in the Instructions, you can just ignore the pieces.

27 July

  • Image7_large

    Jul 27, 2014, 06.11 AMby Ellen Hatteland

    Dear BurdaStyle Support, I hope you will manage to solve the issue with activities which are not coming up anymore. Nothing has shown since the 11th of July.. Thank you very much!

26 July

  • Missing

    Jul 26, 2014, 06.46 AMby EgleR

    Hello, I’m having some trouble in making a payment, i put all the information of my card and it says: ,,Your transaction could not be processed due to Gateway Rejected: cvv on your account.‘’ So what is wrong with my cvv? I’m sure that it’s right. Thank you very much.

25 July

  • Missing

    Jul 25, 2014, 08.55 AMby pipocass

    Hi, i´m ordering a dress, but i have a cuestion ¿do you have paypal? I only find credit card. Thanks a lot Paula oliveira pipocasshandmade@gmail.com

    1 Reply
    • Letterbicon_large

      Aug 6, 2014, 02.21 AMby burdastyle

      We do not currently accept Paypal. We do accept American Express, Discover, MasterCard and Visa credit/debit/gift cards

22 July

  • Missing

    Jul 22, 2014, 12.47 AMby Kate Bradford

    I recently purchased Burda pattern 145 Girl’s dress and have a few questions. I am new to Burda Style and am only a novice sewer but I usually pick up patterns and instructions quickly. Firstly, the pattern pieces are numbered 21- 28, yet there is a number 29 piece. The 29 piece has “centre back zipper straight grain” written on it. Also, the 24 piece has “centre back” on it but it is not included in the instructions or overall pattern layout view. Any idea what these pieces are for and how I use them?? There is no reference to them in the instructions. I am a little disappointed in Burda – these patterns are not clearly labelled with piece names or how many pieces to cut; the symbols are confusing or do not exist (such as no “place on the fold” symbol and no fabric grain arrow) and I find the instructions not very clear. I would think twice about purchasing another, which is a shame as Burda has some great styles and they are reasonably priced. hope you can shed some light on my issues as I really want to make this dress for my daughter’s first communion. Thank you!

    1 Reply
    • Letterbicon_large

      Aug 6, 2014, 02.22 AMby burdastyle

      Some of our patterns will share a PDF with another pattern. If there are pieces on the PDF that are not mentioned in the Instructions, you can just ignore the pieces.

21 July

  • Img_8960_burda_f_teli_large

    Jul 21, 2014, 09.43 AMby LEAs-Heart-ART

    Dear Burda Style Support, we would be really honoured if you take the time to fix all the bugs. Unfortunately it’s a little bit annoying. Several members did ask for support and it would help us if we know that you are working on those problems. Thank you!

    1 Reply
    • Letterbicon_large

      Aug 6, 2014, 02.22 AMby burdastyle

      This issue should now be fixed.

19 July

  • Rita_for_burdastyle_photo_large

    Jul 19, 2014, 04.20 AMby rita61

    HI. Have you noticed that ‘activity’ is not working correctly? ( I think it may also be preventing people from posting their projects) ie. if someone makes a comment on a posted project, it is not showing up in that persons activity feed. This has been occurring for a least a week. Thanks

17 July

  • Stinap_2015_large

    Jul 17, 2014, 06.14 PMby stinap

    I just uploaded a project, but it says “Your studio is currently empty”. I tried to do it again, but now it says the name is taken. Where have my project gone?

  • Missing

    Jul 17, 2014, 03.28 PMby VestaD

    There is a problem at your site for logging in and purchasing archive webinars. I hope the emails I’m receiving with offers regarding these webinars are from you and not from somebody who is offering your services without your knowledge. I’ve had already that kind of experience with another sites and services. I hope it is only a technical problems. Thank you !

16 July

  • Casual_colorblock_dress_1_large

    Jul 16, 2014, 02.34 PMby Alisa Sibrova

    Burda Style team, there is something going on with your website. I believe that the member activity is not showing and I can not see my projects uploaded again. Hmmm, I hope you can fix it. Thank you! :)

13 July

  • 20140724_185239_large

    Jul 13, 2014, 11.20 AMby aletoro

    I purchased the Burda Summer 2014 magazine and as I was looking through the patterns I noticed some are only available in PDF. My questions is why do I have to pay for a PDF pattern when I already purchased the magazine with all of the patterns inside?

    Is there a code I can use to download the patterns from the Burda Summer 2014 magazine?

    Thank you, Alejandra

    1 Reply
    • Letterbicon_large

      Aug 6, 2014, 02.24 AMby burdastyle

      In the spring issue of BurdaStyle US magazine (and in all of the BurdaStyle US magazines going forward), we will include 20 patterns as full-size inserts. The remaining patterns are available as paid digital downloads.

      We include fleshed-out instructions to every single pattern that is featured in the magazine, but only ones indicated as a “pattern insert” are available on the pattern insert pages. You will know which patterns are available as a pattern insert in a number of ways:

      On the fashion spread, the garment will be labeled with “pattern insert”.
      On the “All styles at a glance” page (in this spring issue, that’s page 63), the garment will be labeled with “pattern insert”.
      On the garment’s instruction page, the garment will be labeled “pattern available on insert sheet”.

12 July

  • Missing

    Jul 12, 2014, 10.07 PMby Yvie64

    How can i purchas an order without a discount code???

    1 Reply
    • Letterbicon_large

      Aug 6, 2014, 02.24 AMby burdastyle

      You can leave that field blank. It is not required.

  • Image7_large

    Jul 12, 2014, 04.46 AMby Ellen Hatteland

    I do not know if BurdaStyle have noticed, but activity from other members and feedback doesn’t show anymore, since a couple of days.

    1 Reply
    • Casual_colorblock_dress_1_large

      Jul 16, 2014, 02.33 PMby Alisa Sibrova

      Yes Ellen, I have noticed that as well. I have just tried to upload a project and it wont show again… Upset :(

8 July

  • Missing

    Jul 8, 2014, 09.20 PMby petajade

    Can I pay with paypal instead of credit card?

    1 Reply
    • Letterbicon_large

      Jul 9, 2014, 03.50 PMby burdastyle

      We hope to offer Paypal as a choice in the future, but, for now, we accept American Express, Discover, MasterCard and Visa credit / debit / gift cards.

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