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BurdaStyle Support

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21 March

  • Missing

    Mar 21, 2014, 09.15 PMby grimfrosties

    Hi there, I uploaded a couple of projects today but they’re not showing up in my studio or on the projects page yet (only in my recent activity). Is the website experiencing problems?

  • Image7_large

    Mar 21, 2014, 07.00 AMby Ellen Hatteland

    Dear BurdaStyle Support, I uploaded a new project today, but it doesn’t show in the members projects. I have also made comments to my friends projects yesterday and today and these projects doesn’t show either.. Can you pls have a look Thanks!

20 March

  • Missing

    Mar 20, 2014, 01.49 PMby betty-bushwacker

    In my purchased download, the test square prints out to 9.6 cm instead of 10 cm. As I need to cut the largest size, I cannot simply cut larger. I will lose more than 7.5 cm in circumference. What do I do?

    1 Reply
  • Missing

    Mar 20, 2014, 02.04 AMby tunde

    Hi

    I have problem printing patter page to show the control box at 4″ × 4″. I print full scale which comes smaller than 8-1/2″×11″. The page of the pattern Adobe shows that it has 6.7″×10.11″. when I print the square has 1/16" less than 4" per side. Is this a tolerance we can accept? What is the exact pattern sheet size in inches?

    1 Reply

18 March

  • Ascot2014_1__large

    Mar 18, 2014, 10.41 AMby Kokoluna

    I have purchased a number of webinars which I have not been able to attend due to differences (I am based in Europe), however I cannot find the page anywhere that lists these purchases so that I can revisit the webinars at my leisure. Can you please help?

    1 Reply
    • Letterbicon_large

      Mar 18, 2014, 01.42 PMby burdastyle

      You can log in and view your account on our Register site (http://register.burdastyle.com). Please note: the webinar web site is NOT the same log in as your BurdaStyle account. After logging in, you will not be able to view past webinars. After a webinar is presented, all participants, whether they actually attended or not, will receive a follow up email with a recorded version of the email. If you did not receive this email, you can contact Answers@burdastyle.com for assistance.

17 March

  • Missing

    Mar 17, 2014, 07.14 PMby Jessica Kern Jaworski

    Hi, I would like to download patterns from the US Spring 2014 issue. I notice that the method for finding the digital download patterns is now different from the Winter 2014 issue. The link in the Spring issue brings us to the purchase page. I’m assuming that the downloadable patterns are still included in the subscription price as they were in the Winter 2014 issue that got many of us to subscribe.

    1 Reply
    • Letterbicon_large

      Mar 18, 2014, 01.44 PMby burdastyle

      The 20 free downloads were part of the Premier issue (Winter 2014) promotion and only for that one issue. In all following issues, each link will take you to that pattern’s download page for purchase.

14 March

  • 5e1c98baa90ec92bd1fa87adbdaa04543126762f_large

    Mar 14, 2014, 08.53 PMby rita61

    Hi! Are you aware that there is something wrong with the dates/sorting on the Forum? Thanks.

13 March

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    Mar 13, 2014, 10.36 PMby kelerabeus

    For the last few days I’ve been experiencing problems while browsing through the site, can you please help me with this issue? It takes really long to open any page on the site, and I keep getting a “Warning: Unresponsive script” prompt that says “A script on this page may be busy, or it may have stopped responding. You can stop the script now, or you can continue to see if the script will complete.” This only happens on this site, and it occurs all the time which makes using the site almost impossible. I tried with cleaning my cookies, restarting my browser and running my browser in safe mode but the problem keeps occurring. I’m using firefox and safari on mac, and I’m having the same problem on both of the browsers. Can you please help me?

    1 Reply
    • Letterbicon_large

      Mar 14, 2014, 03.18 PMby burdastyle

      Thank you for letting us know. I have forwarded this information along to our Web Team.

12 March

  • Be_the_match_large

    Mar 12, 2014, 02.46 PMby LaureeHead

    My “test square” is 1/4" short of 4"……I followed your instructions…thanks in advance for helping me!!

    1 Reply
  • Missing

    Mar 12, 2014, 12.50 AMby evrjack

    Is it possible to download the ‘Instructions’ only? I bought and downloaded a pattern that contained two patterns, but only one of the patterns included directions

    1 Reply
    • Letterbicon_large

      Mar 12, 2014, 08.19 PMby burdastyle

      Some of our patterns will share a PDF with another pattern. If there are pieces on the PDF that are not mentioned in the Instructions, you can just ignore the pieces. If you would like to make the other pattern shown on the shared PDF, you will need to purchase that pattern separately in order to have access to the instructions.

7 March

  • Missing

    Mar 7, 2014, 04.14 PMby B Angell Anderson

    two months in a row now I have received emails advertising kits I was interested in, however the price listed when I click “buy now” is NOT the same as the price listed in the email and I do not see a coupon code or discount listed. This months kit is advertised as 24.99 in my email but is 34.99 on the website when I try to buy it What do I do?

    1 Reply
  • Missing

    Mar 7, 2014, 02.01 AMby 2bfabulous

    I’m unable to download patterns from the Burda Style Winter 2014 magazine by using the code given.

    What should I do?

    1 Reply

5 March

  • Missing

    Mar 5, 2014, 11.43 PMby allisonroma

    Thank you. I see now where the sizes are on the page and have ordered 2 more. I did see ‘plus sizes’ but as my other Burda patterns are sized 38-48 and 36-50 had made the wrong assumption. Never mind, I can still use the one I mentioned, just with some fiddling. You did not mention the cutting layout being missing. Reason I ask is that instruction sheet says ‘interfacing – see pattern layout’ and there isn’t one (there is one with the other pattern).

4 March

  • Missing

    Mar 4, 2014, 03.36 PMby slmills10

    Where can I find Burda Style magazine in my area? My zip code is 97701.

    1 Reply
  • Missing

    Mar 4, 2014, 03.33 PMby Linda Lind

    I have 2 Burda free patterns I wish to download, but I am only given the option to download the instructions, where is the PDF file to download the pattern?

    1 Reply
    • Letterbicon_large

      Mar 4, 2014, 04.47 PMby burdastyle

      Some of our free patterns only provide instructions. You will need to thoroughly read the instructions to determine if they direct you to draft your own pattern pieces.

  • Missing

    Mar 4, 2014, 06.58 AMby allisonroma

    I have 2 patterns – 144 Burda Style 11/2012 sizes 44-52 which is far too big for me, and 121 Burda Style 11/2010 which has no sizes given at all, and from which the pattern layout is not there. I did not see a place to request the size I wanted when I ordered. I have traced #144 and tried laying the pieces over #121 but that has not helped with either problem. Having just made a dress and coat from Burda Style shop-bought patterns, I was keen to try more. And I want to order another one but want to check with you first.

    1 Reply

1 March

  • Nother_kitty_240x240__large

    Mar 1, 2014, 03.11 AMby EVBroach

    How do I get to see images of the patterns?

28 February

27 February

  • Missing

    Feb 27, 2014, 04.48 PMby Charlotte Sahadeo

    Hello, I have yet to receive my Spring Burdastyle magazine. Any idea when this will happen? I’ve paid my subscription in full.

    Thanks,

    1 Reply
    • Letterbicon_large

      Feb 27, 2014, 04.55 PMby burdastyle

      Please email Customer Support at Answers@BurdaStyle.com and we will forward your inquiry along to the Subscription department.

  • Missing

    Feb 27, 2014, 04.31 PMby Isabella Scannadinari

    This comment was deleted by the author.

    1 Reply
    • Letterbicon_large

      Feb 27, 2014, 04.33 PMby burdastyle

      Hello Isabella,

      We received your email yesterday and needed to do some research in order to assist you. For these special designer patterns, there is now a licensing issue and they are no longer available for republication and download on BurdaStyle.com.

      We will be sending you an email shortly.

  • Missing

    Feb 27, 2014, 11.30 AMby Cag Reinvented

    I recently purchased the following patterns. However the pocket and waistband is missing. Where can I get them from?

    http://www.burdastyle.com/patterns/pressed-trousers-102011 http://www.burdastyle.com/patterns/pencil-skirt-122013

    1 Reply
    • Letterbicon_large

      Feb 27, 2014, 04.14 PMby burdastyle

      In the instruction PDF, there are instructions on how to draft the pocket and waistband pieces.

25 February

  • 5e1c98baa90ec92bd1fa87adbdaa04543126762f_large

    Feb 25, 2014, 06.49 AMby rita61

    Hi Lots of us are getting a ‘502 Bad Gateway’ message which started in the last 24 hours. Please fix???? Thanks. I have noticed that whenever something goes wrong, it is always on a Monday, after the website has been updated.

    1 Reply
    • Letterbicon_large

      Feb 25, 2014, 05.18 PMby burdastyle

      The issue seems to have been resolved. We apologize for any inconvenience.

22 February

21 February

  • Missing

    Feb 21, 2014, 05.10 AMby Sarahdeayton

    Hello Can you help me please, i have purchased Burda Style 115 Peplum Blouse, but i cannot download the pattern. i have downloaded patterns twice before, but this one only gets to 490kB/1.38MB and jams. i am ready to sew, but need the pattern. please help me.

    Thanks

    1 Reply
    • Letterbicon_large

      Feb 21, 2014, 04.20 PMby burdastyle

      Here is a link to detailed instructions on how to download and print our patterns:

      http://www.burdastyle.com/faq/patterns#faq_13

      You may want to try to RIGHT CLICK (PC) or CTRL CLICK or OPTION CLICK (MAC) the download links and then choose SAVE. After saving to your computer, then open the pattern/instructions with the most recent version of Adobe Reader.

15 February

  • Red_coat_large

    Feb 15, 2014, 10.26 AMby TinySteph

    How can I change my password?

    1 Reply
    • Letterbicon_large

      Feb 18, 2014, 05.31 PMby burdastyle

      Click on your username in the upper right corner of any web page, then click the ACCOUNT tab, then click PERSONAL ACCOUNT INFO and you can change your password there.

1 February

  • Missing

    Feb 1, 2014, 11.41 PMby tufelkinder

    I recently registered for this class, but did not ever receive or accidentally deleted the email that should have had the event information in it. How can I go back and watch the class? It does not appear anywhere under my account or activities but the charge is present on my credit card.

    http://www.burdastyle.com/blog/web-seminar-mens-suit-alterations-tailoring

    3 Replies
    • Letterbicon_large

      Feb 3, 2014, 03.23 PMby burdastyle

      All registrants (regardless if they attend the webinar live) will receive a “Thank You” email the following Monday (or Thursday if the webinar was held on a Monday) with a recording of the event, the Q&A transcript, and any additional downloads/resources referenced during the event. You will also have the opportunity to email the presenter any follow-up questions you might have after watching the recording.

      Please note that our webinar emails include live links and sometimes will end up in a JUNK or SPAM folder. So be sure to check there.

    • Missing

      Feb 3, 2014, 06.34 PMby tufelkinder

      This was on January the 16th. If I cannot find the email for whatever reason, can I get the information I need to watch the class somehow?

    • Letterbicon_large

      Feb 3, 2014, 06.53 PMby burdastyle

      You can contact us using this form to request the email be resent:
      http://www.burdastyle.com/contact/new

  • Missing

    Feb 1, 2014, 04.30 PMby sdchhisc

    The desert moto jacket is a great look. Being new to Burda I have a question on it. The sizes are something like 60-80. These are obviously plus sizes and are not even listed in the size chart for the pdf download. Can someone help me? I really would like to make this jacket but am not in the size ranges listed! Thanks! PS, the safari skirt in the same collection is in “regular sizes”!

30 January

  • Missing

    Jan 30, 2014, 08.11 PMby Paris-sewer

    Since I’m new to this site, my question is can a paper pattern be purchased from this website or are the patterns only accessible by download?

    1 Reply

26 January

  • Jerfring5_large

    Jan 26, 2014, 06.43 PMby merrybe

    Hi, I just tried to log in with my burdastyle ID to purchase one of the web seminars but it did not work. Do I have to register again to get to the seminars? That’s weird, because it says burdastyle on top of the page…

    Maria

    1 Reply
    • Letterbicon_large

      Jan 27, 2014, 03.39 PMby burdastyle

      The username and password that you use for BurdaStyle.com will not work for our webinar or video web sites. You will need to create a new membership for each of our web sites that you would like to access.

25 January

  • Missing

    Jan 25, 2014, 12.28 AMby Maree Skinner

    Hi – I cannot download a pattern I have purchased (Rolled up shorts 06/2013 #111B) – it just stops at around 535mb, and then stops working. The instructions downloaded without a problem

    Maree

    1 Reply
    • Letterbicon_large

      Jan 27, 2014, 03.40 PMby burdastyle

      Try to RIGHT CLICK (on a PC) or CTRL CLICK (on a MAC) and then choose to SAVE the pattern to your computer. We recommend that you view and print the pattern with Adobe Reader.

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