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BurdaStyle Support

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7 May

  • Missing

    May 7, 2014, 12.04 AMby pourlavicto1r3

    I was very disappointed with Burdastyle US Spring 2014 and would like to cancel or refund my subscription. How would I go about doing that?

    1 Reply

6 May

  • Missing

    May 6, 2014, 05.49 PMby brwnskngurl

    I purchased the Burdastyle.com Spring 2014. It lists pattern available as a download and gives an address…example http://bit.ly/1cCT2DU …I type that in and it goes NOWHERE…PLEASE HELP!…What am I missing?

    1 Reply
    • Letterbicon_large

      May 6, 2014, 06.11 PMby burdastyle

      In the spring issue of BurdaStyle US magazine (and in all of the BurdaStyle US magazines going forward), we will include 20 patterns as full-size inserts. The remaining patterns are available as paid digital downloads.

  • Croquis-2-etude-pantheres-des-neiges-blog_large

    May 6, 2014, 04.17 PMby clatourf

    I get some free pattern, but I only received the instruction, i’didn’t reiceve the PDF print pattern.

    1 Reply
    • Letterbicon_large

      May 6, 2014, 06.11 PMby burdastyle

      Some of our free patterns only provide instructions. You will need to thoroughly read the instructions to determine if they direct you to draft your own pattern pieces.

2 May

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    May 2, 2014, 01.45 PMby zoe-may

    The problem with new projects not appearing is happening again.

    1 Reply
    • Letterbicon_large

      May 6, 2014, 06.11 PMby burdastyle

      This issue should now be fixed.

24 April

  • Missing

    Apr 24, 2014, 04.39 PMby mab3l

    Hello, I recently purchased a sheath dress pattern (#109) and would also like to make another style on the pattern. How do I get the instructions for #108?

    1 Reply
    • Letterbicon_large

      Apr 25, 2014, 08.16 PMby burdastyle

      Some of our patterns will share a PDF with another pattern. If there are pieces on the PDF that are not mentioned in the Instructions, you can just ignore the pieces. If you want to make the other pattern, you will need to purchase the additional instructions.

  • Casual_colorblock_dress_1_large

    Apr 24, 2014, 05.28 AMby Alisa Sibrova

    Hello there, I am having a great trouble with my project upload. Tried to do it twice, on my project count it shows right amount of projects, but I don’t see my project in published projects, neither do I see it in my studio.

    I would appreciate some help, thank you! Kindly, Alisa

    1 Reply
    • Letterbicon_large

      Apr 25, 2014, 08.16 PMby burdastyle

      The issue with uploading projects has now been resolved!

17 April

  • Missing

    Apr 17, 2014, 11.13 PMby Audrey McIsaac

    how or where do I watch the web seminars that I purchased

    1 Reply
    • Letterbicon_large

      Apr 18, 2014, 04.55 PMby burdastyle

      All registrants (regardless if they attend the webinar live) will receive a “Thank You” email the following Monday (if the live webinar was on Thursday) or Thursday (if the live webinar was on Monday) with a recording of the event, the Q&A transcript, and any additional downloads/resources referenced during the event. You will also have the opportunity to email the presenter any follow-up questions you might have after watching the recording.
      Please note that our webinar emails include live links and sometimes will end up in a JUNK or SPAM folder. If you don’t receive the email, be sure to check those folders.
      Thank you for your interest in our webinars!

  • Image_large

    Apr 17, 2014, 02.23 PMby pstefani

    How do you become a VIP member and how do you receive discount codes for bursa webinars?

    1 Reply
    • Letterbicon_large

      Apr 17, 2014, 04.21 PMby burdastyle

      We do not currently have a VIP program in place. We hope to one day in the future. In the mean time, to stay up to date on all our products and, occasionally, discount codes, you will want to make sure that you are signed up to receive our email newsletters.

14 April

  • Missing

    Apr 14, 2014, 05.29 PMby michiemichie

    I would like to purchase a PDF of the Jamie Shift Dress pattern #6075. I just signed up as a member. When I tried to purchase the pattern, it asks me for a code, but “6075” does not work. Where do I get the code? I just want to purchase the pattern!

    1 Reply

12 April

7 April

  • Missing

    Apr 7, 2014, 10.09 AMby junepatrickdelaney

    Burda Pattern 103AB Blouses.

    I have downloaded the pattern and find I have a piece No 22 which i do not know how to use .

    I am making the Black Keyhole Blouse Modell 103 Burda Style 11/2013.

    What is piece No 22 used for?

    June Delaney

    1 Reply
    • Whiteb_large

      Apr 7, 2014, 03.23 PMby BurdaStyle Support

      Some of our patterns will share a PDF with another pattern. If there are pieces on the PDF that are not mentioned in the Instructions, you can just ignore the pieces.

5 April

  • Missing

    Apr 5, 2014, 08.43 PMby Carmen Rodriguez

    Hi, today I bay a pattern, my question is if in the international purchase add $1 by comision? Or this comision is of my bank? , I live in México. Tkanks for your answer.

1 April

  • Missing

    Apr 1, 2014, 06.08 PMby Catherine Speak

    Re: Paradise found collection Island placket dress

    I was wondering if you could tell me where to locate the fabric that was used for the island placket dress?

31 March

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    Mar 31, 2014, 12.46 PMby rosadecatral

    Is there an online outlet for buying pattern paper? For delivery in Spain?

    1 Reply
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    Mar 31, 2014, 07.20 AMby Ellen Hatteland

    What is happening with the member projects? No news??

    1 Reply
    • Whiteb_large

      Mar 31, 2014, 11.58 PMby BurdaStyle Support

      We are aware of the issue and our web team is working to resolve it as quickly as possible.

29 March

  • Missing

    Mar 29, 2014, 09.03 PMby beautycafe

    I am attempting to print from an HP1505. I cannot adjust the margins to accommodate your marks and cannot match up the pattern.

    1 Reply
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    Mar 29, 2014, 02.25 AMby Regan Mackenzie

    Still problems. I have loaded a new project but it is not showing in my Studio..

28 March

  • Missing

    Mar 28, 2014, 04.27 PMby V. Ibero

    What’s happened to the PDF instructions? Why are they missing?

    1 Reply
    • Whiteb_large

      Mar 31, 2014, 11.56 PMby BurdaStyle Support

      English instructions for BurdaStyle patterns are now only available with purchase of the pattern PDFs. Instead of being available for download on the pattern’s store page, pattern instructions will appear in the user’s pattern library after purchase. All necessary information, such as fabric and notion requirements, is still available on the pattern store page. This includes multiple images (including technical drawings) and pattern difficulty ranking.

      This change took a variety of factors into account, including licensing agreements and the work put in by our BurdaStyle translators. If you have additional questions or concerns, please see http://www.burdastyle.com/faq/patterns or email us through our contact page.

27 March

  • Image7_large

    Mar 27, 2014, 09.06 AMby Ellen Hatteland

    The last member Project is from the 25th of March, and I’m not able to see any Activity from my friends either. I hope BurdaStyle can solve this problem soon!

  • Missing

    Mar 27, 2014, 03.11 AMby Rae Cumbie

    I paid for a webinnar about blogging in February. Everytime I try to watch the recording I get no response to the link. I am quite unhappy. Please let me know how to access the link. RAE rae.cumbie@gmail.com

    1 Reply
    • Whiteb_large

      Mar 31, 2014, 11.55 PMby BurdaStyle Support

      Have you tried to RIGHT CLICK the link and then SAVE to your computer? That will work on a PC. On a MAC, you would CTRL CLICK and then SAVE to your computer.

26 March

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    Mar 26, 2014, 05.51 PMby Karen Jackson

    Hi Any idea when the problem re uploading new projects is likely to be fixed?

25 March

  • Profile_photo_90x90__large

    Mar 25, 2014, 02.40 AMby lisascarolina

    I just read your March 18 reply to a question regarding the March 2014 Spring’s downloadable patterns, and I also thought they were included for free and that’s why I’ve been trying to access their pages. The magazine’s information is very misleading to a consumer who is lead to believe these are part of the issue’s purchase/subscription.

    1 Reply
    • Whiteb_large

      Mar 25, 2014, 05.19 PMby BurdaStyle Support

      Thank you for your feedback. I will forward it along to the appropriate department.

  • Profile_photo_90x90__large

    Mar 25, 2014, 02.34 AMby lisascarolina

    I recently purchased the US BurdaStyle magazine’s Spring 2014 and cannot access the url’s noted for downloading the patterns noted as ‘Pattern Available as a Download’. They all begin with http://bit.ly. and my laptop’s Firefox, nor Internet Explorer, nor my iPad are able to access those urls. Can you please help me. There are many cute patterns I’d like to make. Thank you. Lisa Spivey

24 March

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    Mar 24, 2014, 02.32 PMby kelerabeus

    I’m having the same problem, I just uploaded new project but I can’t see it in my studio nor in the project page. This site malfunction is active for five days now, it really takes away all the joy of the Burdastyle. It would be nice to know that Burdastyle team is aware of this problem and is working on resolving it.

    3 Replies
    • Whiteb_large

      Mar 24, 2014, 05.28 PMby BurdaStyle Support

      Hello,

      Our Web Team has fixed this issue. Please try again!

    • Dsc06629_large

      Mar 25, 2014, 08.11 AMby kelerabeus

      Everything seems to be working now, thanks Burdastyle!

    • Missing

      Apr 10, 2014, 03.15 PMby waterwraith

      Along these same lines, I can find the patttern listed in the magazine url, but I have to pay for it. I was under the assumption that it’s included in the quarterly magazine. It was last issue.

      I’ve added some to my cart but until I pay they won’t show up in my library. How did you get around this?

23 March

  • Jelena_barselona_large

    Mar 23, 2014, 09.13 PMby Jelena Mitic

    Hello! For the past few days I’ve had a frozen page of “Projects” – in other words, I see the same projects as 2-3 days ago, nothing has changed, I don’t see the new ones. However, I got information about some friends publishing new things (I can see them but only from the “Activity” page). I also published one new project of my own which I can’t see in my list of projects nor in the “Project” section. I hope you can help. Thanks!

  • Image_large

    Mar 23, 2014, 09.05 AMby Karen Jackson

    Hi I uploaded a project yesterday. It is showing on my projects, yet it isn’t in the members projects which doesn’t seem to have changed. Please advise

  • Avatar_facebook_large

    Mar 23, 2014, 03.58 AMby zoe-may

    I have the same problem as the last few comments. Projects aren’t showing in my studio or on the projects page, only recent activity. The projects page hasn’t changed at all in the last 2 days.

22 March

  • Missing

    Mar 22, 2014, 07.54 PMby AudreyMc

    Has anyone else been charged for the patterns that as supposed to be free on the web site. Audrey bearhope@cogeco.ca

  • Avatar_pederle_large

    Mar 22, 2014, 01.33 PMby Schneewittchen91

    Hi, I’ve got the same problem as the last two comments. I’ve added a new project but it doesn’t show up anywhere. I hope you can help!

21 March

  • Missing

    Mar 21, 2014, 09.15 PMby grimfrosties

    Hi there, I uploaded a couple of projects today but they’re not showing up in my studio or on the projects page yet (only in my recent activity). Is the website experiencing problems?

My Projects on Etsy

Burdastyle

http://burdastyle.com//profiles/burdastylesupport/wall?page=4