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BurdaStyle Support

Techniques

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Projects

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20 September

  • Missing

    Sep 20, 2015, 10.25 AMby lindamarticello

    i have been charged twice, because i tried to purchase patterns twice. because of an internal server error. it wouldn’t let me download . but there was no server error in accessing my bank ! one for $11.98 and one for $5.99 .Please credit me back. linda marticello

    1 Reply

18 September

  • Missing

    Sep 18, 2015, 11.01 PMby Anya Laur

    i have been charged twice, because i tried to purchase patterns twice. Please credit me back.

    1 Reply
  • Missing

    Sep 18, 2015, 07.52 PMby Caroline Grimstone

    HI

    I tried to purchase a pattern two days ago, but received an error message. Now my account has been debited for it, which is fine, but I haven’t received the pattern yet. If you could look into this. Many thanks.

    1 Reply
  • Missing

    Sep 18, 2015, 04.20 PMby Coughlank

    Hi, I tried , on three different occasions, to purchase a downloadable pattern, only to get an error message asking me to please try again later, at the last step. My bank account has now been debited three times, and I still have not received the pattern in my library (I no longer need it as I ended up having to purchase it on burdastyle.co.uk

    1 Reply

17 September

  • Image_large

    Sep 17, 2015, 11.01 PMby Lorraine Kass

    I’m not able to add my saved patterns in favorites to the shopping cart. Seems the link isn’t working.

  • Missing

    Sep 17, 2015, 05.00 PMby ButterflyKika

    I’m trying to purchase some slopper patterns. Yet when I finally get to the confirmation page and click submit I keep getting an error message. I have tried twice now and when I get this error message my shopping cart is emptied at the same time. I can’t find the patterns anywhere.

    2 Replies
    • Letterbicon_large

      Sep 17, 2015, 09.13 PMby burdastyle

      Our web team is aware of the issue and working on it now.

    • Missing

      Sep 18, 2015, 03.24 AMby ButterflyKika

      Are you also aware people’s accounts are being charged for the order as well? I checked my balance and it seems the money had been withdrawn.

  • Missing

    Sep 17, 2015, 01.17 PMby dacesaule

    i would like to purchase pattern “Men’s Waistcoat 04/2013 #136”.

    I am confused about sizing. What do these sizes mean:

    94, 98, 102, 106, 110 See Sizing Chart ?

    Mens sizing chart does not offer mens sizes 94, 98, 102, 106, 110. What are these numbers and how can I convert them to the mens sizes offered in Burdastyle sizing chart?

    Thank you

15 September

  • Missing

    Sep 15, 2015, 03.05 PMby Dwarfy

    Hi I am Dwarfy and when I tried to download my pattern just now my computer locked up and I lost it. How can I get it back please

    1 Reply
    • Letterbicon_large

      Sep 15, 2015, 09.37 PMby burdastyle

      All of our available patterns come in downloadable .pdf files. Once you click “Get It” on the pattern page, the pattern is automatically sent to your Purchase History page within your profile. Go to your profile by clicking on your username, and click on Library. You can also access your Library in the right-hand side of the homepage.

13 September

  • Missing

    Sep 13, 2015, 04.14 AMby ginamalik

    Hi I am confused about the construction of the top 07/2015 # 120B crop top .I don’t understand how to put it tog where do the pieces go there are nor enough instuction

10 September

  • Missing

    Sep 10, 2015, 02.53 AMby Blondie1

    I paid for a pattern, It’s been debited from my bank account, but it’s not in my Library, and still sitting in my basket. What do I do?

8 September

  • Missing

    Sep 8, 2015, 01.47 PMby melanie douglas

    how can i look up all the patterns that have been a year or more ago.i always see something from the past i like would love to purchase

    1 Reply
    • Letterbicon_large

      Sep 9, 2015, 08.04 PMby burdastyle

      While BurdaStyle.com sells burda style magazine patterns we do not publish all of a magazine’s content. We do not and can not publish any burda style magazine patterns from an issue prior to 2010.

      If you are looking for a particular pattern, you can browse our Pattern Store or enter the issue date (without the variation number) of the pattern into the search bar. Example: 10/2012

  • Missing

    Sep 8, 2015, 01.39 PMby Fynbos

    I’m still having a problem with payment not being completed. Tried a different browser – no change.

7 September

6 September

  • Missing

    Sep 6, 2015, 05.18 PMby alli62

    Bought pattern 103 Rounded Jacket. The PDF if for pattern 104. Please fix.

    1 Reply
    • Letterbicon_large

      Sep 7, 2015, 07.58 PMby burdastyle

      Some of our patterns will share a PDF with another pattern. If there are pieces on the PDF that are not mentioned in the Instructions, you can just ignore the pieces.
      Please read through the instructions to see if that applies to this pattern.

4 September

  • Missing

    Sep 4, 2015, 03.24 PMby shoosh

    Hi I buy patrrn from you but i did not know how to join it with to gather althowgh i read the step I want some body make vedio for my oattren and i will buy what ever

    1 Reply
  • Missing

    Sep 4, 2015, 02.26 PMby Fynbos

    After filling in details on the purchase page I keep getting the message ‘sorry, the purchase cannot be completed’. I’ve tried three times. What am I doing wrong

    1 Reply
    • Letterbicon_large

      Sep 4, 2015, 07.25 PMby burdastyle

      Can you try a different Internet browser to see if that clears up the issue?

3 September

  • Missing

    Sep 3, 2015, 03.53 PMby Jennifer Edwards-Parkinson

    I am unable to use the code given in the ebook to download the pattern. It keeps say “error, wrong code”.

    2 Replies
    • Letterbicon_large

      Sep 3, 2015, 06.27 PMby burdastyle

      Which eBook are you referring to?

    • Missing

      Sep 4, 2015, 06.46 PMby Jennifer Edwards-Parkinson

      I bought BurdaStyle Style Vintage modern online through Amazon, I have since tried it again and it worked. It may have just been an issue temporarily. Thanks anyway

31 August

  • Missing

    Aug 31, 2015, 01.32 PMby Hannalie Kitshoff

    Hi Want to know where to find code from e-book, which e-book, how do I obtain it?

    Would love to download the shift dress.

    1 Reply
    • Letterbicon_large

      Sep 3, 2015, 06.27 PMby burdastyle

      Which eBook are you referring to?

25 August

  • Missing

    Aug 25, 2015, 05.47 PMby kogonek

    02/2013 #127. I recently downloaded this pattern. There were no instructions. Where would I find them?

    1 Reply
    • Letterbicon_large

      Aug 26, 2015, 04.09 PMby burdastyle

      The pattern and the instructions will be two separate downloads found in your LIBRARY.

  • 20150128_210653_large

    Aug 25, 2015, 07.25 AMby Maria Hayek

    Hi Burda Support,

    I added a technique to my toolkit, but my toolkit doesn’t exist. Looking around in my profile, it seems that these techniques should appear in my studio? All I have there are the projects I added myself. Can you please help? Looks like a software bug…Possibly the toolbox has changed path and/or name, and it wasn’t updated in the add to toolkit button, that is, it still sends to the old non-existing address or something like that and there’s no error checking mechanism for it…

    Thanks, Maria

  • Image_large

    Aug 25, 2015, 06.33 AMby SueMH

    Hi, when I put up a project " based on " a Burda pattern, I tick this box and put in the relevant pattern date, name and number, but I get a error saying I need to add it. Am I doing something wrong? Thanks for your time.

23 August

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    Aug 23, 2015, 07.37 AMby HilaW

    Hi. How do I change my username? Thanks

    1 Reply

22 August

  • Missing

    Aug 22, 2015, 02.33 PMby Willy D'hont

    Hey, Can you pdf file Annex translating English (USA) to Dutch. If so I would be very happy with that. Regards Rita Van Kerckhove

    Hey, Can you pdf file Annex translating English (USA) to Dutch. If so I would be very happy with that. Regards Rita Van Kerckhove

    Is e

    1 Reply
    • Letterbicon_large

      Aug 24, 2015, 07.05 PMby burdastyle

      This is the US division of BurdaStyle. All of our patterns are only available in English.

13 August

  • Missing

    Aug 13, 2015, 06.28 AMby cookiegirl

    I am new to sewing, and I was hoping to learn to sew using the patterns from Burdastyle. So I purchased the July package and started with the easy one – the blue summer blouse – but as it turns out, the instructions on the patterns are so difficult to understand and follow that I’ve had to rip open the piece so may times and its still not complete. I won’t give up, but you should really try to make the sewing instructions easier and simpler to follow – of perhaps offer a sewing video or tips on how beginners can make the most of the patterns and learn effective sewing at the same time. A picture tutorial would also help you know. Please try to support beginners who don’t really understand all of the sewing lingo. Thank you.

    1 Reply
    • Letterbicon_large

      Aug 13, 2015, 04.09 PMby burdastyle

      We do offer many instructional videos and tutorials. Click HOW-TO in the menu bar above to navigate to that section.

      Also, our Discussions Forum (http://www.burdastyle.com/discussions) is a great place to look for help. Our members have a huge, collective knowledge of all things sewing-related, and chances are if you have questions or trouble, someone else might too. Search through past forum posts, or post a new one. You may find just the answer you need, and help others in the process.

      Finally, if you have a specific question about one of our digital patterns that you can’t get help with by using the above suggestions, you can email your inquiry to answers@burdastyle.com.

      I hope that helps!

11 August

  • Missing

    Aug 11, 2015, 05.59 PMby miekewichers

    I bought pattern Designer Cascade Dress 05/2011 #157 online. It says it is size 8,10,12,14,16 so that is 5 sizes. The pattern has 6 lines, so 6 sizes. Would that mean size 18 is included?

    1 Reply
    • Letterbicon_large

      Aug 12, 2015, 09.54 PMby burdastyle

      The size range has been corrected to include SIX sizes: 34, 36, 38, 40, 42, 44

1 August

  • Missing

    Aug 1, 2015, 04.10 PMby madkencam

    I was checking out and entered all information for one of the sew alongs and got an “invalid csrf code” message so could not make the purchase. Because it didn’t work on my phone I then tried to purchase on PC but there is a price difference of $3 less when trying to purchase on my phone. Could not find the same $16.99 offer on PC or iPad. I was going to enroll in one of your other courses but This makes me not want to purchase anything from BurdaStyle. 1. Why was it giving me that message and 2. But most importantly Why do you offer different retails??

25 July

  • Missing

    Jul 25, 2015, 06.02 PMby Jennifer Williams

    I would like a refund for the following purchases: - Basic Bodice and Sleeve Sloper - Basic Skirt Sloper - Basic Pant Sloper - Basic Fitted Dress Sloper - Basic Shift Dress Sloper

    on July 23, 2015, for a total amount of $29.95.

    The reason I am requesting the refund is because I expected the instructions/slopers to contain information for custom fitting to my specific measurements. Instead I plan to take the “Draft Your Own Personal 5 Piece Sloper Collection” course.

    Please let me know how to proceed.

    Thanks for your time.

    1 Reply
    • Letterbicon_large

      Jul 26, 2015, 08.00 PMby burdastyle

      I have replied to your email regarding this issue.

24 July

  • Missing

    Jul 24, 2015, 04.12 PMby marietheresedeloof

    HELLO I have just regitered, I Have chosen my "bouclé jacket "(104) I would like to order, pay…confirm… and download … but I can’t . Can you help me, please?

    1 Reply
    • Letterbicon_large

      Jul 26, 2015, 08.03 PMby burdastyle

      If you have put items into your cart, click the SHOPPING CART icon at the top of any web page and you can proceed with your purchase from there.

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