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BurdaStyle Support

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8 August

  • Missing

    Aug 8, 2014, 11.53 PMby derpypterodactyl

    I bought a magazine and the links in the magazine lead me to the product but i will have to pay for it. I thought the pattern was free with the magazine purchase

    1 Reply
    • Letterbicon_large

      Aug 9, 2014, 05.14 PMby burdastyle

      In the spring issue of BurdaStyle US magazine (and in all of the BurdaStyle US magazines going forward), we will include 20 patterns as full-size inserts. The remaining patterns are available as paid digital downloads.

5 August

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    Aug 5, 2014, 10.46 PMby lkacher123

    I am trying to figure out if the pattern I just purchased has seam allowances or if I need to add them. I just purchased the Ombré Coat 11/2010 #102, and under seam allowance in the description, it says it doesn’t have any. But when I open the instructions, it doesn’t say anything about adding it, which it should.

    It also mentions bust darts in the instructions, but it doesn’t show it in your flat, so that is misleading. I’ve also noticed some spelling errors, the first being the spelling of ombre in the material section.

    1 Reply
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    Aug 5, 2014, 08.28 PMby JaneReine

    I went to the “How-To” section and found a pattern I wanted to use. I clicked on the “Add to my toolkit” to add this pattern to my Toolkit, but when I go to my Studio Tab, there isn’t anything under any of the Studio categories (Techniques I use, Patterns, Projects, etc.). I’ve added other things to my Studio in the past but now they aren’t showing up under my Studio Tab either.

    Can you fix this error?

    1 Reply

1 August

  • Missing

    Aug 1, 2014, 02.13 PMby Carolyn Hazen

    I bought men’s pattern Burda 7049 from a store, and the finished seat size of the pants has the exact same measurements as the size chart for picking the size. We all know they can’t have 0 ease, and I confirmed this by cutting a 42, and ending with a 46/47 seat, not the “41.5” the pattern says. Does anyone actually know the real eases/finished size of the pants, or am I out $9 for a useless pattern with a giant pair of useless pants?

    1 Reply

31 July

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    Jul 31, 2014, 01.15 PMby mcalix31

    Anyone else who has signed up for the Digital drafting Patterns webinar could please share how to access the seminar. I payed and I haven’t gotten any email regarding the class. I would really appreciate.

    1 Reply
  • Missing

    Jul 31, 2014, 06.47 AMby hanfengforsley

    How do I access all the techniques that I’ve saved by clicking “Add to my toolkit"?

    1 Reply
    • Letterbicon_large

      Sep 23, 2014, 01.13 AMby burdastyle

      From your profile, click on “Studio,” then scroll down. It goes Projects > Patterns > My Toolkit

29 July

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    Jul 29, 2014, 09.51 PMby orchiddream

    Activity I’m following has gone back to January, 2014. How can I bring it current?

    1 Reply
    • Letterbicon_large

      Aug 1, 2014, 03.28 PMby burdastyle

      Our web team is working to resolve the issue.

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    Jul 29, 2014, 06.43 PMby Leanne Page

    How do I access all the techniques that I’ve saved by clicking “Add to my toolkit” after viewing each one? I was signed in when I did it but I can’t find them anywhere. Help please?

    Thanks, Leanne

  • Earring_3x_large

    Jul 29, 2014, 08.45 AMby ealinglou

    Quick question if anyone can advise. I have just bought the downloadable cropped gathered top 113. But when I come to print it is coming up as a long pocketed dress – assume you just cut and crop this to make the top? It involves printing off 25 sheets however, half of which wont be used.

    1 Reply
    • Letterbicon_large

      Aug 6, 2014, 02.21 AMby burdastyle

      Some of our patterns will share a PDF with another pattern. If there are pieces on the PDF that are not mentioned in the Instructions, you can just ignore the pieces.

27 July

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    Jul 27, 2014, 06.11 AMby Ellen Hatteland

    Dear BurdaStyle Support, I hope you will manage to solve the issue with activities which are not coming up anymore. Nothing has shown since the 11th of July.. Thank you very much!

26 July

  • Missing

    Jul 26, 2014, 06.46 AMby EgleR

    Hello, I’m having some trouble in making a payment, i put all the information of my card and it says: ,,Your transaction could not be processed due to Gateway Rejected: cvv on your account.‘’ So what is wrong with my cvv? I’m sure that it’s right. Thank you very much.

25 July

  • Missing

    Jul 25, 2014, 08.55 AMby pipocass

    Hi, i´m ordering a dress, but i have a cuestion ¿do you have paypal? I only find credit card. Thanks a lot Paula oliveira pipocasshandmade@gmail.com

    1 Reply
    • Letterbicon_large

      Aug 6, 2014, 02.21 AMby burdastyle

      We do not currently accept Paypal. We do accept American Express, Discover, MasterCard and Visa credit/debit/gift cards

22 July

  • Missing

    Jul 22, 2014, 12.47 AMby Kate Bradford

    I recently purchased Burda pattern 145 Girl’s dress and have a few questions. I am new to Burda Style and am only a novice sewer but I usually pick up patterns and instructions quickly. Firstly, the pattern pieces are numbered 21- 28, yet there is a number 29 piece. The 29 piece has “centre back zipper straight grain” written on it. Also, the 24 piece has “centre back” on it but it is not included in the instructions or overall pattern layout view. Any idea what these pieces are for and how I use them?? There is no reference to them in the instructions. I am a little disappointed in Burda – these patterns are not clearly labelled with piece names or how many pieces to cut; the symbols are confusing or do not exist (such as no “place on the fold” symbol and no fabric grain arrow) and I find the instructions not very clear. I would think twice about purchasing another, which is a shame as Burda has some great styles and they are reasonably priced. hope you can shed some light on my issues as I really want to make this dress for my daughter’s first communion. Thank you!

    1 Reply
    • Letterbicon_large

      Aug 6, 2014, 02.22 AMby burdastyle

      Some of our patterns will share a PDF with another pattern. If there are pieces on the PDF that are not mentioned in the Instructions, you can just ignore the pieces.

21 July

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    Jul 21, 2014, 09.43 AMby LEAs-Heart-ART

    Dear Burda Style Support, we would be really honoured if you take the time to fix all the bugs. Unfortunately it’s a little bit annoying. Several members did ask for support and it would help us if we know that you are working on those problems. Thank you!

    1 Reply
    • Letterbicon_large

      Aug 6, 2014, 02.22 AMby burdastyle

      This issue should now be fixed.

19 July

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    Jul 19, 2014, 04.20 AMby rita61

    HI. Have you noticed that ‘activity’ is not working correctly? ( I think it may also be preventing people from posting their projects) ie. if someone makes a comment on a posted project, it is not showing up in that persons activity feed. This has been occurring for a least a week. Thanks

17 July

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    Jul 17, 2014, 06.14 PMby stinap

    I just uploaded a project, but it says “Your studio is currently empty”. I tried to do it again, but now it says the name is taken. Where have my project gone?

  • Missing

    Jul 17, 2014, 03.28 PMby VestaD

    There is a problem at your site for logging in and purchasing archive webinars. I hope the emails I’m receiving with offers regarding these webinars are from you and not from somebody who is offering your services without your knowledge. I’ve had already that kind of experience with another sites and services. I hope it is only a technical problems. Thank you !

16 July

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    Jul 16, 2014, 02.34 PMby Alisa Sibrova

    Burda Style team, there is something going on with your website. I believe that the member activity is not showing and I can not see my projects uploaded again. Hmmm, I hope you can fix it. Thank you! :)

13 July

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    Jul 13, 2014, 11.20 AMby aletoro

    I purchased the Burda Summer 2014 magazine and as I was looking through the patterns I noticed some are only available in PDF. My questions is why do I have to pay for a PDF pattern when I already purchased the magazine with all of the patterns inside?

    Is there a code I can use to download the patterns from the Burda Summer 2014 magazine?

    Thank you, Alejandra

    1 Reply
    • Letterbicon_large

      Aug 6, 2014, 02.24 AMby burdastyle

      In the spring issue of BurdaStyle US magazine (and in all of the BurdaStyle US magazines going forward), we will include 20 patterns as full-size inserts. The remaining patterns are available as paid digital downloads.

      We include fleshed-out instructions to every single pattern that is featured in the magazine, but only ones indicated as a “pattern insert” are available on the pattern insert pages. You will know which patterns are available as a pattern insert in a number of ways:

      On the fashion spread, the garment will be labeled with “pattern insert”.
      On the “All styles at a glance” page (in this spring issue, that’s page 63), the garment will be labeled with “pattern insert”.
      On the garment’s instruction page, the garment will be labeled “pattern available on insert sheet”.

12 July

  • Missing

    Jul 12, 2014, 10.07 PMby Yvie64

    How can i purchas an order without a discount code???

    1 Reply
    • Letterbicon_large

      Aug 6, 2014, 02.24 AMby burdastyle

      You can leave that field blank. It is not required.

  • Image7_large

    Jul 12, 2014, 04.46 AMby Ellen Hatteland

    I do not know if BurdaStyle have noticed, but activity from other members and feedback doesn’t show anymore, since a couple of days.

    1 Reply
    • Casual_colorblock_dress_1_large

      Jul 16, 2014, 02.33 PMby Alisa Sibrova

      Yes Ellen, I have noticed that as well. I have just tried to upload a project and it wont show again… Upset :(

8 July

  • Missing

    Jul 8, 2014, 09.20 PMby petajade

    Can I pay with paypal instead of credit card?

    1 Reply
    • Letterbicon_large

      Jul 9, 2014, 03.50 PMby burdastyle

      We hope to offer Paypal as a choice in the future, but, for now, we accept American Express, Discover, MasterCard and Visa credit / debit / gift cards.

6 July

  • Missing

    Jul 6, 2014, 12.46 AMby SamDavid

    How much yardage is needed for Thai Fisherman Pants?

    1 Reply
    • Letterbicon_large

      Jul 7, 2014, 04.41 PMby burdastyle

      Amount of Fabrics:
      2 yards (1m 83cm) of lightweight woven cotton fabric

  • Missing

    Jul 6, 2014, 12.31 AMby jaytea

    Hi, I have been a burdastyle.com member for a long time. I had downloaded many of the free patterns over the years. Just recently my computer’s hard drive crashed and I lost all the downloaded patterns. I would imagine that you probably have some way to access my history and information. Would it be at all possible to get these files back somehow? Janet T jaytea

    1 Reply
    • Letterbicon_large

      Jul 7, 2014, 04.37 PMby burdastyle

      Your patterns should all be in your Pattern Library!

  • Missing

    Jul 6, 2014, 12.10 AMby Laura Tolley

    Hello, I purchased the 124AB Dress pdf, but only have the cutting and sewing instructions. I think my computer froze. How do I get the pattern. Can it be e-mailed to me? I signed up with my facebook account.

    1 Reply
    • Letterbicon_large

      Jul 7, 2014, 04.40 PMby burdastyle

      The pattern and instructions are available in your Pattern Library. Go to your profile by clicking on your username, and click on Pattern Library. You can also access your Pattern Library on the right-hand side of the homepage.

5 July

  • Missing

    Jul 5, 2014, 08.50 PMby Shannon Nusko

    Ok, trying again, My daughter and I are making a dress from the April’s Burda Style magazine (Romantic Maxi Dress #121) and we when we went to cut out the pattern were shocked to discover that the pattern pieces did not match the pattern layout pieces and only had marking for the Tulle Wedding Gown #122. Our problem was that the indication of how to attach the skirt pieces were not on the pattern pieces and we have done it by fitting them by ourselves. My question is ,since I have been using Burda patterns for over 35 years, I was certain that when we sent our questions in they would be answered but we are still waiting, will an answer ever be coming to the questions my daughter sent in? (We actually do not need them, but I would like to know in case I ever need an answer again). Thanks in advance.

    2 Replies
    • Letterbicon_large

      Jul 7, 2014, 04.44 PMby burdastyle

      Please send your questions to answers@burdastyle.com and we can forward them to the pattern department for assistance.

    • Missing

      Jul 7, 2014, 06.11 PMby Shannon Nusko

      Thanks Burdastyle, at least this time I got an acknowledgement of the questions. Last time we did send it to Burda support and we are still waiting for even an acknowledgement that we sent in questions.
      So I will try the answers email.

3 July

  • Missing

    Jul 3, 2014, 05.00 PMby AboveRubies

    Hi, I just bought my first pattern and had a few questions. I purchased Pencil Skirt with Zip Fly 02/2014 #109. I have it printed and assembled, but there is no waistband piece. Am I supposed to make my own? Also what sizes do the different markings represent?

    2 Replies
    • Missing

      Jul 5, 2014, 09.29 PMby Shannon Nusko

      Hello Above Rubies
      I cannot address the need for a waist band on the pencil skirt (I looked at it online but I could not find it in my collection of Burda Style magazines so I could not see the pattern pieces nor the explanation under the section Cutting out where it usually tells you if you need to make a pieces, like I had to in my project (all the skirt pieces and sleeves were not included but instructions for their size and how to make there were included under cutting out)
      Having made many Burda Style magazine patterns, I can tell you what the size marking mean. Each line with a different hashing mark is a different size
      Your pattern comes in sizes 34, 36, 38, 40, 42, 44
      The 34 is US pattern size 8 (waist 24+, and hips 34 inches), etc. (see Burda sizing chart associated with your pattern). The main trick is to remember that the seam allowances are not included in Burda patterns, you must add them before you cut. I usually use a 5/8 of an inch seam allowance.
      In the magazine there is a key to the symbols and useful instructions on the first page of the pattern pieces.
      Hope this is helpful.

    • Letterbicon_large

      Jul 7, 2014, 04.43 PMby burdastyle

      Many of our patterns will instruct you to draft your own simple pattern pieces. Please read the instructions to see if that helps. If you have further questions, you can email answers@burdastyle.com

  • Missing

    Jul 3, 2014, 04.58 AMby sidherian

    I am trying to book a webinar but receive an error message saying the course is unavailable even though there are available seats. I am in Australia.

    1 Reply
    • Letterbicon_large

      Jul 3, 2014, 04.49 PMby burdastyle

      Which webinar?

2 July

  • Missing

    Jul 2, 2014, 10.12 PMby tlschlegel

    I purchased a webinar class and am not sure how to access it. Is it part of this website?

    1 Reply
    • Letterbicon_large

      Jul 3, 2014, 04.49 PMby burdastyle

      If it is an upcoming live webinar, you can find information in your pattern library and by email. If it’s a past pre-recorded webinar, the information would arrive by email. If you haven’t received anything, please contact answers@burdastyle.com and we can look up your purchase.

25 June

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    Jun 25, 2014, 03.40 PMby cmcook

    I registered for the webinar Drafting Patterns Using a Dressform and got no confirmation and 404 message when I tried to access the class. I’ve tried a few times to use the contact page and it doesn’t work either. Do I get a refund or what?

    1 Reply
    • Letterbicon_large

      Jun 25, 2014, 07.09 PMby burdastyle

      All registrants (regardless if they attend the webinar live) will receive a “Thank You” email the following Monday (if the live webinar was on Thursday) or Thursday (if the live webinar was on Monday) with a recording of the event, the Q&A transcript, and any additional downloads/resources referenced during the event. You will also have the opportunity to email the presenter any follow-up questions you might have after watching the recording.

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