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BurdaStyle Support

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13 March

  • Dsc06629_large

    Mar 13, 2014, 10.36 PMby kelerabeus

    For the last few days I’ve been experiencing problems while browsing through the site, can you please help me with this issue? It takes really long to open any page on the site, and I keep getting a “Warning: Unresponsive script” prompt that says “A script on this page may be busy, or it may have stopped responding. You can stop the script now, or you can continue to see if the script will complete.” This only happens on this site, and it occurs all the time which makes using the site almost impossible. I tried with cleaning my cookies, restarting my browser and running my browser in safe mode but the problem keeps occurring. I’m using firefox and safari on mac, and I’m having the same problem on both of the browsers. Can you please help me?

    1 Reply
    • Letterbicon_large

      Mar 14, 2014, 03.18 PMby burdastyle

      Thank you for letting us know. I have forwarded this information along to our Web Team.

12 March

  • Be_the_match_large

    Mar 12, 2014, 02.46 PMby LaureeHead

    My “test square” is 1/4" short of 4"……I followed your instructions…thanks in advance for helping me!!

    1 Reply
  • Missing

    Mar 12, 2014, 12.50 AMby evrjack

    Is it possible to download the ‘Instructions’ only? I bought and downloaded a pattern that contained two patterns, but only one of the patterns included directions

    1 Reply
    • Letterbicon_large

      Mar 12, 2014, 08.19 PMby burdastyle

      Some of our patterns will share a PDF with another pattern. If there are pieces on the PDF that are not mentioned in the Instructions, you can just ignore the pieces. If you would like to make the other pattern shown on the shared PDF, you will need to purchase that pattern separately in order to have access to the instructions.

7 March

  • Missing

    Mar 7, 2014, 04.14 PMby B Angell Anderson

    two months in a row now I have received emails advertising kits I was interested in, however the price listed when I click “buy now” is NOT the same as the price listed in the email and I do not see a coupon code or discount listed. This months kit is advertised as 24.99 in my email but is 34.99 on the website when I try to buy it What do I do?

    1 Reply
  • Missing

    Mar 7, 2014, 02.01 AMby 2bfabulous

    I’m unable to download patterns from the Burda Style Winter 2014 magazine by using the code given.

    What should I do?

    1 Reply

5 March

  • Missing

    Mar 5, 2014, 11.43 PMby allisonroma

    Thank you. I see now where the sizes are on the page and have ordered 2 more. I did see ‘plus sizes’ but as my other Burda patterns are sized 38-48 and 36-50 had made the wrong assumption. Never mind, I can still use the one I mentioned, just with some fiddling. You did not mention the cutting layout being missing. Reason I ask is that instruction sheet says ‘interfacing – see pattern layout’ and there isn’t one (there is one with the other pattern).

4 March

  • Missing

    Mar 4, 2014, 03.36 PMby slmills10

    Where can I find Burda Style magazine in my area? My zip code is 97701.

    1 Reply
  • Missing

    Mar 4, 2014, 03.33 PMby Linda Lind

    I have 2 Burda free patterns I wish to download, but I am only given the option to download the instructions, where is the PDF file to download the pattern?

    1 Reply
    • Letterbicon_large

      Mar 4, 2014, 04.47 PMby burdastyle

      Some of our free patterns only provide instructions. You will need to thoroughly read the instructions to determine if they direct you to draft your own pattern pieces.

  • Missing

    Mar 4, 2014, 06.58 AMby allisonroma

    I have 2 patterns – 144 Burda Style 11/2012 sizes 44-52 which is far too big for me, and 121 Burda Style 11/2010 which has no sizes given at all, and from which the pattern layout is not there. I did not see a place to request the size I wanted when I ordered. I have traced #144 and tried laying the pieces over #121 but that has not helped with either problem. Having just made a dress and coat from Burda Style shop-bought patterns, I was keen to try more. And I want to order another one but want to check with you first.

    1 Reply

1 March

  • Nother_kitty_240x240__large

    Mar 1, 2014, 03.11 AMby EVBroach

    How do I get to see images of the patterns?

28 February

27 February

  • Missing

    Feb 27, 2014, 04.48 PMby Charlotte Sahadeo

    Hello, I have yet to receive my Spring Burdastyle magazine. Any idea when this will happen? I’ve paid my subscription in full.

    Thanks,

    1 Reply
    • Letterbicon_large

      Feb 27, 2014, 04.55 PMby burdastyle

      Please email Customer Support at Answers@BurdaStyle.com and we will forward your inquiry along to the Subscription department.

  • Missing

    Feb 27, 2014, 04.31 PMby Isabella Scannadinari

    This comment was deleted by the author.

    1 Reply
    • Letterbicon_large

      Feb 27, 2014, 04.33 PMby burdastyle

      Hello Isabella,

      We received your email yesterday and needed to do some research in order to assist you. For these special designer patterns, there is now a licensing issue and they are no longer available for republication and download on BurdaStyle.com.

      We will be sending you an email shortly.

  • Missing

    Feb 27, 2014, 11.30 AMby Cag Reinvented

    I recently purchased the following patterns. However the pocket and waistband is missing. Where can I get them from?

    http://www.burdastyle.com/patterns/pressed-trousers-102011 http://www.burdastyle.com/patterns/pencil-skirt-122013

    1 Reply
    • Letterbicon_large

      Feb 27, 2014, 04.14 PMby burdastyle

      In the instruction PDF, there are instructions on how to draft the pocket and waistband pieces.

25 February

  • 5e1c98baa90ec92bd1fa87adbdaa04543126762f_large

    Feb 25, 2014, 06.49 AMby rita61

    Hi Lots of us are getting a ‘502 Bad Gateway’ message which started in the last 24 hours. Please fix???? Thanks. I have noticed that whenever something goes wrong, it is always on a Monday, after the website has been updated.

    1 Reply
    • Letterbicon_large

      Feb 25, 2014, 05.18 PMby burdastyle

      The issue seems to have been resolved. We apologize for any inconvenience.

22 February

21 February

  • Missing

    Feb 21, 2014, 05.10 AMby Sarahdeayton

    Hello Can you help me please, i have purchased Burda Style 115 Peplum Blouse, but i cannot download the pattern. i have downloaded patterns twice before, but this one only gets to 490kB/1.38MB and jams. i am ready to sew, but need the pattern. please help me.

    Thanks

    1 Reply
    • Letterbicon_large

      Feb 21, 2014, 04.20 PMby burdastyle

      Here is a link to detailed instructions on how to download and print our patterns:

      http://www.burdastyle.com/faq/patterns#faq_13

      You may want to try to RIGHT CLICK (PC) or CTRL CLICK or OPTION CLICK (MAC) the download links and then choose SAVE. After saving to your computer, then open the pattern/instructions with the most recent version of Adobe Reader.

15 February

  • Red_coat_large

    Feb 15, 2014, 10.26 AMby TinySteph

    How can I change my password?

    1 Reply
    • Letterbicon_large

      Feb 18, 2014, 05.31 PMby burdastyle

      Click on your username in the upper right corner of any web page, then click the ACCOUNT tab, then click PERSONAL ACCOUNT INFO and you can change your password there.

1 February

  • Missing

    Feb 1, 2014, 11.41 PMby tufelkinder

    I recently registered for this class, but did not ever receive or accidentally deleted the email that should have had the event information in it. How can I go back and watch the class? It does not appear anywhere under my account or activities but the charge is present on my credit card.

    http://www.burdastyle.com/blog/web-seminar-mens-suit-alterations-tailoring

    3 Replies
    • Letterbicon_large

      Feb 3, 2014, 03.23 PMby burdastyle

      All registrants (regardless if they attend the webinar live) will receive a “Thank You” email the following Monday (or Thursday if the webinar was held on a Monday) with a recording of the event, the Q&A transcript, and any additional downloads/resources referenced during the event. You will also have the opportunity to email the presenter any follow-up questions you might have after watching the recording.

      Please note that our webinar emails include live links and sometimes will end up in a JUNK or SPAM folder. So be sure to check there.

    • Missing

      Feb 3, 2014, 06.34 PMby tufelkinder

      This was on January the 16th. If I cannot find the email for whatever reason, can I get the information I need to watch the class somehow?

    • Letterbicon_large

      Feb 3, 2014, 06.53 PMby burdastyle

      You can contact us using this form to request the email be resent:
      http://www.burdastyle.com/contact/new

  • Missing

    Feb 1, 2014, 04.30 PMby sdchhisc

    The desert moto jacket is a great look. Being new to Burda I have a question on it. The sizes are something like 60-80. These are obviously plus sizes and are not even listed in the size chart for the pdf download. Can someone help me? I really would like to make this jacket but am not in the size ranges listed! Thanks! PS, the safari skirt in the same collection is in “regular sizes”!

30 January

  • Missing

    Jan 30, 2014, 08.11 PMby Paris-sewer

    Since I’m new to this site, my question is can a paper pattern be purchased from this website or are the patterns only accessible by download?

    1 Reply

26 January

  • Jerfring5_large

    Jan 26, 2014, 06.43 PMby merrybe

    Hi, I just tried to log in with my burdastyle ID to purchase one of the web seminars but it did not work. Do I have to register again to get to the seminars? That’s weird, because it says burdastyle on top of the page…

    Maria

    1 Reply
    • Letterbicon_large

      Jan 27, 2014, 03.39 PMby burdastyle

      The username and password that you use for BurdaStyle.com will not work for our webinar or video web sites. You will need to create a new membership for each of our web sites that you would like to access.

25 January

  • Missing

    Jan 25, 2014, 12.28 AMby Maree Skinner

    Hi – I cannot download a pattern I have purchased (Rolled up shorts 06/2013 #111B) – it just stops at around 535mb, and then stops working. The instructions downloaded without a problem

    Maree

    1 Reply
    • Letterbicon_large

      Jan 27, 2014, 03.40 PMby burdastyle

      Try to RIGHT CLICK (on a PC) or CTRL CLICK (on a MAC) and then choose to SAVE the pattern to your computer. We recommend that you view and print the pattern with Adobe Reader.

20 January

  • Missing

    Jan 20, 2014, 07.00 PMby BohemianGirl

    I need to reprint my Assembly sheets but I didn’t save them to my computer.

    Can I access the pdf again?

    1 Reply
    • Letterbicon_large

      Jan 22, 2014, 03.21 AMby burdastyle

      Once you click “Get It” on the pattern page, the pattern is automatically sent to your Purchase History page within your profile. Go to your profile by clicking on your username, and click on Pattern Library. You can also access your Pattern Library in the right-hand side of the homepage.

13 January

  • 1479176_10153562492565542_815243443_n_large

    Jan 13, 2014, 08.44 PMby cashmerette

    Hi – I want to change my username, but when I go to change it in account settings, I can’t type in the username box (it’s greyed out and not changeable). How can i do this?

    1 Reply

9 January

6 January

  • File0012_10_large

    Jan 6, 2014, 09.18 PMby jennyrecorder

    Hi, I would like to unfriend someone but cannot work out how to do it, help please? Many thanks.

    1 Reply
    • Letterbicon_large

      Jan 7, 2014, 05.10 AMby burdastyle

      Click on your FRIENDS tab and then hover your mouse over the person’s username. A trashcan icon and the word REMOVE will appear. Choose that.

30 December

  • Image7_large

    Dec 30, 2013, 06.05 PMby Ellen Hatteland

    Hi BurdaStyle support, I do have the same problem with uploading photos as we had before. I’m getting the pink line everytime I try to upload a photo. I have tried to resize the photos as well, but without any luck. Can you pls have a look at this issue. Thanks in advance.

    4 Replies
    • Letterbicon_large

      Dec 30, 2013, 09.56 PMby burdastyle

      Hello Ellen, I have forwarded your inquiry along to the appropriate department and hope to have reply soon.

    • Image7_large

      Dec 30, 2013, 11.17 PMby Ellen Hatteland

      Thanks for quick replay. I tried to upload photos in Google Crome – and it worked :-)

    • Letterbicon_large

      Dec 30, 2013, 11.21 PMby burdastyle

      I’m glad to hear your problem is solved! What browser were you trying to use the first time?

    • Image7_large

      Dec 31, 2013, 12.35 PMby Ellen Hatteland

      I normally use Windows Internet Explorer, but now I have to switch to Google Crome :) Happy New Year!!

18 December

  • Missing

    Dec 18, 2013, 04.42 PMby nwillian

    I am new to this site & have found several how-to’s I want to print, but must wait for more ink, so to save my chosen topics instead of having to traverse the full site again, I wanted to save. can’t find the “save” button, so I hit the “add to my toolbox” button. now – how to I access this button?

    after reading the other posts, I am not at all sure I will hear back from this site.
    1 Reply
    • Letterbicon_large

      Dec 20, 2013, 10.46 PMby burdastyle

      If you click on your username in the upper right corner of any page (you must be logged in), from there you can access your dashboard.

16 December

  • Missing

    Dec 16, 2013, 06.34 PMby ElaineSweet

    I’ve sent 2 messages to no avail and now have another issue to discuss. Shall I do that here or can you call me? I cannot download the magazine.

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