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BurdaStyle Support

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2 July

  • Missing

    Jul 2, 2014, 10.12 PMby tlschlegel

    I purchased a webinar class and am not sure how to access it. Is it part of this website?

    1 Reply
    • Letterbicon_large

      Jul 3, 2014, 04.49 PMby burdastyle

      If it is an upcoming live webinar, you can find information in your pattern library and by email. If it’s a past pre-recorded webinar, the information would arrive by email. If you haven’t received anything, please contact answers@burdastyle.com and we can look up your purchase.

25 June

  • Missing

    Jun 25, 2014, 03.40 PMby cmcook

    I registered for the webinar Drafting Patterns Using a Dressform and got no confirmation and 404 message when I tried to access the class. I’ve tried a few times to use the contact page and it doesn’t work either. Do I get a refund or what?

    1 Reply
    • Letterbicon_large

      Jun 25, 2014, 07.09 PMby burdastyle

      All registrants (regardless if they attend the webinar live) will receive a “Thank You” email the following Monday (if the live webinar was on Thursday) or Thursday (if the live webinar was on Monday) with a recording of the event, the Q&A transcript, and any additional downloads/resources referenced during the event. You will also have the opportunity to email the presenter any follow-up questions you might have after watching the recording.

24 June

  • Missing

    Jun 24, 2014, 08.19 PMby lizzie blatt

    I want to join the web seminar on adapting woven patterns for knits but I can’t watch it live (I’m on Pacipfic time). The info says I will receive a “copy” of the tutorial if I can’t watch it live. How does this work, and is it standard? Can I keep it indefinitely?

    1 Reply
    • Letterbicon_large

      Jun 24, 2014, 10.26 PMby burdastyle

      All registrants (regardless if they attend the webinar live) will receive a “Thank You” email the following Monday (if the live webinar was on Thursday) or Thursday (if the live webinar was on Monday) with a recording of the event, the Q&A transcript, and any additional downloads/resources referenced during the event. You will also have the opportunity to email the presenter any follow-up questions you might have after watching the recording.

      You will also be able to access a link to the recording from your account.

23 June

  • Missing

    Jun 23, 2014, 03.05 PMby Gkey

    I registered and paid for today’s seminar and I can’t access it, now that it has started

    1 Reply
    • Letterbicon_large

      Jun 23, 2014, 04.54 PMby burdastyle

      All registrants (regardless if they attend the webinar live) will receive a “Thank You” email the following Monday (if the live webinar was on Thursday) or Thursday (if the live webinar was on Monday) with a recording of the event, the Q&A transcript, and any additional downloads/resources referenced during the event. You will also have the opportunity to email the presenter any follow-up questions you might have after watching the recording.

22 June

  • Image7_large

    Jun 22, 2014, 02.56 PMby Ellen Hatteland

    The member projects doesn’t “come up” anymore.. The last project is from the 19. June. I hope BurdaStyle can solve this problem very soon.. Thanks!

    1 Reply
    • Letterbicon_large

      Jun 23, 2014, 05.34 AMby burdastyle

      We are aware of the issue and hope to have it resolved shortly.

  • Missing

    Jun 22, 2014, 01.12 AMby Reen1

    What does it mean when the pattern “does not include seam allowances”? Do I have to add an allowance before cutting or is the allowance included but not marked / shown?

    1 Reply
    • Letterbicon_large

      Jun 23, 2014, 05.36 AMby burdastyle

      Before you cut the pieces out you should add seam allowance if it is not already included in the pattern (burda style magazine patterns require you to add your own).

20 June

  • Img_5869_large

    Jun 20, 2014, 03.05 PMby Andreia de Almeida

    Can’t seem to be able to pay for my purchases with a credit card. It says “Your transaction could not be processed due to transaction not allowed on your account”… but I don’t understand what is exactly the problem. My data from my profile is updated and it matches my card details.

19 June

  • Missing

    Jun 19, 2014, 11.45 PMby kanelasdf

    are the web seminars “live”? or can I access them anytime. I live in Hawaii, so attending the live event would be difficult due to time differences. Mahalo

    1 Reply
    • Letterbicon_large

      Jun 20, 2014, 04.26 PMby burdastyle

      All registrants (regardless if they attend the webinar live) will receive a “Thank You” email the following Monday (if the live webinar was on Thursday) or Thursday (if the live webinar was on Monday) with a recording of the event, the Q&A transcript, and any additional downloads/resources referenced during the event. You will also have the opportunity to email the presenter any follow-up questions you might have after watching the recording.

  • Missing

    Jun 19, 2014, 04.07 PMby joef

    is there a smaller version of the Loose jacket pattern 01/2013 #127?

    1 Reply

17 June

  • Missing

    Jun 17, 2014, 06.07 PMby Pamela J Peterson

    how on earth do I make a pattern go into my shopping cart?

    1 Reply
    • Letterbicon_large

      Jun 17, 2014, 08.49 PMby burdastyle

      All of our available patterns come in downloadable .pdf files. Once you click “Get It” on the pattern page, the pattern is automatically sent to your Purchase History page within your profile. Go to your profile by clicking on your username, and click on Pattern Library. You can also access your Pattern Library in the right-hand side of the homepage.

16 June

  • Missing

    Jun 16, 2014, 08.23 AMby ocelot2011

    Hello, I have been trying to sew Paneled Shift Dress #117 and I got stuck with trying to sew together front side panels with the front. How does one sew around the corners of the panel so that fabric does not wrinkle. I tried several times, but the fabric just would not lay flat on the corners. Thank you! M.

    1 Reply
    • Letterbicon_large

      Jun 16, 2014, 06.58 PMby burdastyle

      Our Discussions page (http://www.burdastyle.com/discussions) is a great place to look for help. Our members have a huge, collective knowledge of all things sewing-related, and chances are if you have questions or trouble, someone else might too. Search through past forum posts, or post a new one. You may find just the answer you need, and help others in the process.

14 June

  • Missing

    Jun 14, 2014, 04.32 AMby Brenda Cuppen

    Hello i left a message and got a reply … however, is there another way to pay for the online course other than online, my bank does do international charges and also it would not matter if the name Burda showed up.

    I will also try again to see if it will allow me ..

    Brenda

12 June

  • Fotografija2539_large

    Jun 12, 2014, 07.12 AMby clementinica

    Hi. I need your help. I want to by 1 pattern (Men’s Trousers 4/2010 #129). I dont know what is my discount code. Thanks.

    1 Reply
    • Letterbicon_large

      Jun 14, 2014, 09.38 PMby burdastyle

      You do not need a code to purchase our patterns. Occasionally, we will offer discount coupons via our email newsletters.

9 June

  • Missing

    Jun 9, 2014, 03.48 PMby born2sew

    The “downloadable patterns” in my magazine subscription have a price—I thought the subscription price included those?

    1 Reply
    • Letterbicon_large

      Jun 9, 2014, 09.45 PMby burdastyle

      In the spring issue of BurdaStyle US magazine (and in all of the BurdaStyle US magazines going forward), we will continue to include 20 patterns as full-size inserts. The remaining patterns are available as paid digital downloads.

      We include fleshed-out instructions to every single pattern that is featured in the magazine, but only ones indicated as a “pattern insert” are available on the pattern insert pages. You will know which patterns are available as a pattern insert in a number of ways:

      On the fashion spread, the garment will be labeled with “pattern insert”.
      On the “All styles at a glance” page (in this spring issue, that’s page 63), the garment will be labeled with “pattern insert”.
      On the garment’s instruction page, the garment will be labeled “pattern available on insert sheet”.

4 June

  • Missing

    Jun 4, 2014, 09.39 PMby lelesed

    I have a pattern in my library – I only received the instructions, there are no pages for the PDF pattern.

    1 Reply
    • Letterbicon_large

      Jun 5, 2014, 04.03 PMby burdastyle

      We are aware of the issue and it should be cleared up now. Please let me know if you continue to have trouble with downloading.

      Your patterns should now be available in your Pattern Library. Go to your profile by clicking on your username, and click on Pattern Library. You can also access your Pattern Library on the right-hand side of the homepage.

      We apologize for any inconvenience!

  • Missing

    Jun 4, 2014, 07.17 PMby tuolivia

    I have a pattern in my library – Bermuda Shorts for Boys 06/2011 #135A and there is no pdf for the pattern, I can only download the instructions. There is supposed to be a pattern for it too, not draft-yourself.

    1 Reply
    • Letterbicon_large

      Jun 5, 2014, 04.03 PMby burdastyle

      We are aware of the issue and it should be cleared up now. Please let me know if you continue to have trouble with downloading.

      Your patterns should now be available in your Pattern Library. Go to your profile by clicking on your username, and click on Pattern Library. You can also access your Pattern Library on the right-hand side of the homepage.

      We apologize for any inconvenience!

  • Crystal_sweet_large

    Jun 4, 2014, 07.06 PMby Crystal Henson

    I just bought Bustier Dress with Draped Detail 5/2011 #122A and there is only a link for the PDF Instructions, not the pattern. I need to make this today.

    Where is the link to download the pattern I purchased so I can print it?

    1 Reply
    • Letterbicon_large

      Jun 5, 2014, 04.03 PMby burdastyle

      We are aware of the issue and it should be cleared up now. Please let me know if you continue to have trouble with downloading.

      Your patterns should now be available in your Pattern Library. Go to your profile by clicking on your username, and click on Pattern Library. You can also access your Pattern Library on the right-hand side of the homepage.

      We apologize for any inconvenience!

  • Missing

    Jun 4, 2014, 05.20 PMby zannaf

    I’ve just bought Halter Dress 02/2013 #103. On my library page there’s only a link for downloading instructions, not any pattern pieces, although there should definitely be a pattern file. All my previously downloaded patterns also now only display an instruction link, rather than both instructions and patterns. I’ve never had a problem with this before and i can’t figure out where the pattern download links are – please help!

    2 Replies
    • Missing

      Jun 5, 2014, 09.39 AMby zannaf

      It’s fixed now, thanks.

    • Letterbicon_large

      Jun 5, 2014, 04.04 PMby burdastyle

      We are aware of the issue and it should be cleared up now. Please let me know if you continue to have trouble with downloading.

      Your patterns should now be available in your Pattern Library. Go to your profile by clicking on your username, and click on Pattern Library. You can also access your Pattern Library on the right-hand side of the homepage.

      We apologize for any inconvenience!

29 May

  • Missing

    May 29, 2014, 01.59 PMby doriansmama

    On 5/1/14 I paid $29.99 for a subscription to Burda Style magazine. As of today I have received NOTHING, and no communication even though I have requested information. Now I just want a refund of my money.

    1 Reply

27 May

26 May

  • Missing

    May 26, 2014, 04.00 PMby y039691324

    למה אין אפשרות להדפיס הגזרות שמוצעות בחינם.מה צריך לעשות?

21 May

  • Missing

    May 21, 2014, 08.29 PMby fionabee123

    Is it possible to save the contents of my Shopping Cart?

19 May

  • 5e1c98baa90ec92bd1fa87adbdaa04543126762f_large

    May 19, 2014, 10.57 PMby rita61

    Hi. I like your idea of the Member Model Challenge. I would like to make a couple of suggestions, please.

    The original was up to a size 44; when you put it available on this site, you only included up to size 42. It would be nice if you included as many sizes as possible for these designs, if the size is appropriate for the design.

    The members that already receive the German version of the magazine, get this pattern for free. Maybe you could reduce the online price of the pattern for the time period of the contest for each design?

    And finally, please don’t change the rules throughout the challenge. Somebody asked about adding a front seam, which changes the design. And I am sure you are going to receive some negative feedback if the winner dress has an additional seam, or if a dress that is ‘amazing’ and may have been the winner, isn’t considered, because it has an additional seam line. (a different zipper should not negate an entry)

    Extending the deadline was an awesome idea!!!

    Thanks again for creating a fun challenge. Looking forward to future designs !!

16 May

  • Missing

    May 16, 2014, 06.05 PMby scmorton

    I downloaded & printed burda style 04/2014 model 115 but did not receive the instructions! Could you please help me? Susan Morton scmorton2@cox.net

    3 Replies
    • Letterbicon_large

      May 16, 2014, 08.18 PMby burdastyle

      Are you referring to the Wrap Blouse 04/2014 #115? If so, I checked and both the pattern and the instructions are uploaded to our store. You will want to check in your Pattern Library and look for the Instructions download link.

    • Missing

      May 16, 2014, 11.35 PMby scmorton

      Where is my pattern library?

    • Letterbicon_large

      May 19, 2014, 05.20 PMby burdastyle

      All of our available patterns come in downloadable .pdf files. Once you click “Get It” on the pattern page, the pattern is automatically sent to your Purchase History page within your profile. Go to your profile by clicking on your username, and click on Pattern Library. You can also access your Pattern Library in the right-hand side of the homepage.

14 May

  • Missing

    May 14, 2014, 11.00 AMby lorenag

    I purchased two patterns but not the ones I wanted. The ones added to my account were some that I had shown interest in at an earlier time. How do I get the ones I’m interested in? The ones I want are from the Coconut Grove collection. Please help

    1 Reply

13 May

  • Missing

    May 13, 2014, 05.40 PMby Whitney Luckenbill

    Are the patterns (labeled available for download) that are in the Burda Style Magazine an additional cost?

    1 Reply
    • Letterbicon_large

      May 13, 2014, 07.44 PMby burdastyle

      In the spring issue of BurdaStyle US magazine (and in all of the BurdaStyle US magazines going forward), we will include 20 patterns as full-size inserts. The remaining patterns are available as paid digital downloads.

  • Missing

    May 13, 2014, 05.09 PMby brwnskngurl

    You give website address to download patterns but the addresses DO NOT WORK!!!

    1 Reply
    • Letterbicon_large

      May 13, 2014, 07.44 PMby burdastyle

      In the spring issue of BurdaStyle US magazine (and in all of the BurdaStyle US magazines going forward), we will include 20 patterns as full-size inserts. The remaining patterns are available as paid digital downloads.

11 May

  • Snoopy_sopwith_large

    May 11, 2014, 03.51 PMby cherex74369

    How many FREE patterns are we allowed to print off? Printed one, then the rest only allow me to print the instructions, not the full pattern pieces.

    1 Reply
    • Letterbicon_large

      May 11, 2014, 07.24 PMby burdastyle

      Some of our free patterns only provide instructions. You will need to thoroughly read the instructions to determine if they direct you to draft your own pattern pieces.

  • Photo-6_large

    May 11, 2014, 01.50 PMby leighpdeese

    I just purchased the online BurdaStyle magazine. How do I get the patterns that are sent with the magazine. Can they be printed?

    1 Reply
    • Letterbicon_large

      May 11, 2014, 07.25 PMby burdastyle

      The magazine and patterns will be two separate downloads found in your Pattern Library.

10 May

  • Hydrangeas_large

    May 10, 2014, 03.41 PMby Janel Miller

    I have purchased the island-placket-dress-042014. There are some pieces in the download that aren’t in the instructions, piece # 2, #4, #10 and #9. Can you help me with these? Do I need them for the pattern?

    1 Reply
    • Letterbicon_large

      May 10, 2014, 08.02 PMby burdastyle

      Some of our patterns will share a PDF with another pattern. If there are pieces on the PDF that are not mentioned in the Instructions, you can just ignore the pieces.

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