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BurdaStyle Support

Techniques

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Projects

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19 February

  • Missing

    Feb 19, 2015, 08.12 AMby isew2014

    Hello. I clicked to submit my payment for a “Basic Fitted Dress Sloper” yesterday, and an error message came up saying to try again later. I followed the instructions and did try again later, but the same error kept coming up. I checked my bank account and found I had been charge 3 times. I have no reason to order a downloadable pattern 3 times on purpose, because it is re-printable. I use mac

    I have also tried many times to post onto the support wall, as directed on the FAQ page, and even got an error message a few times trying to do so

    Please help.

    1 Reply

13 February

  • Image7_large

    Feb 13, 2015, 10.38 PMby Ellen Hatteland

    No activities has come up since the 9 nth of February.. Hope you will solve the problem very soon. Thanks in advance!

    2 Replies
    • Letterbicon_large

      Feb 18, 2015, 07.48 PMby burdastyle

      We have been having some trouble with the web site recently. Please be assured that our Web Team is working to resolve this issue as quickly as possible.

    • Image7_large

      Feb 19, 2015, 07.38 AMby Ellen Hatteland

      Thanks for feedback! I posted a new project yesterday, but I can not find it anywhere.., not on my activities either. I hope you will solve the problem soon. Thanks!

10 February

  • Missing

    Feb 10, 2015, 05.43 PMby Anoushka1

    Hi, I have bought the BurdaStyle Winter 2014. But when I try to download the pattern for a skirt using the code in the magazine (to have the pattern for free) it will not allow this. It does say in the magazine just where the instructions are:" Pattern available as a free download at BurdaStyle.com/PatternDownloads/Winter2014 ,code: BSWIN14 But this does not work. What do I need to do?

    1 Reply
  • 3peat_large

    Feb 10, 2015, 06.20 AMby Princess McGhee

    I uploaded a project, and it’s included in my total number of projects, but it isn’t showing up in my studio or the Projects Page. Is there a website error at this time?

5 February

  • Missing

    Feb 5, 2015, 11.11 PMby dancinglulu

    I’m interested in the dress form webinar on Monday, Feb. 9 but cannot be home to view it. If I sign up, will I still be able to view it?

    1 Reply
    • Letterbicon_large

      Feb 6, 2015, 07.06 PMby burdastyle

      All registrants (regardless if they attend the webinar live) will receive a “Thank You” email the following Monday (if the live webinar was on Thursday) or Thursday (if the live webinar was on Monday) with a recording of the event, the Q&A transcript, and any additional downloads/resources referenced during the event. You will also have the opportunity to email the presenter any follow-up questions you might have after watching the recording.

      A recording will also be available in your BurdaStyle.com Library.

28 January

27 January

  • Missing

    Jan 27, 2015, 06.46 PMby dawnleigh

    I have purchased several BurdaStyle US magazines…do I have to purchase the patterns that are shown in the magazines as only available in PDF download? I would think these would not cost additionally after paying for the magazine? Please advise. Specifically, I am trying to make a garment in the Fall 2014 issue. TIA

    3 Replies
    • Letterbicon_large

      Jan 27, 2015, 07.04 PMby burdastyle

      In the Spring 2014 issue of BurdaStyle US magazine (and in all of the BurdaStyle US magazines going forward), we will include 20 patterns as full-size inserts. The remaining patterns are available as paid digital downloads.

      We include fleshed-out instructions to every single pattern that is featured in the magazine, but only ones indicated as a “pattern insert” are available on the pattern insert pages.

    • Missing

      Jan 27, 2015, 07.10 PMby dawnleigh

      So is there a link to print the pdf versions of the patterns in the magazine…if so where in the magazine is the code?

    • Letterbicon_large

      Jan 28, 2015, 05.43 PMby burdastyle

      The digital PDF patterns are available as paid downloads from our web site. The free patterns included on the inserts are noted as follows:

      On the fashion spread, the garment will be labeled with “pattern insert”.

      On the “All styles at a glance” page (in this spring issue, that’s page 63), the garment will be labeled with “pattern insert”.

      On the garment’s instruction page, the garment will be labeled “pattern available on insert sheet”.

  • Image_large

    Jan 27, 2015, 06.50 AMby Grandmabeth123

    I printed a pattern that I just purchased. It is a bursa pattern from the magazine. According to frequently asked questions the directions should on the pattern pieces that I printed. I don’t see them. How can I get them?

    1 Reply
    • Letterbicon_large

      Jan 27, 2015, 06.40 PMby burdastyle

      Patterns and instructions will be two separate downloads found in your LIBRARY.

  • Missing

    Jan 27, 2015, 04.40 AMby clkenealy

    anyone have a phone number to call this company

    1 Reply
  • Missing

    Jan 27, 2015, 04.35 AMby clkenealy

    recently purchased Peplum Top 08/2012 #113 and the lines and ^ don’t match up so that you can use the pattern pieces. I want a refund why don’t the sheets of paper match up to be able use the pattern?

18 January

  • Missing

    Jan 18, 2015, 10.29 PMby kristenjoyt

    I’m still trying to figure out why my card is being declined on your site, I am in Australia, as I can’t find any mention of which currency the site uses I assume that the site is showing me AUD prices?

    1 Reply
    • Letterbicon_large

      Jan 19, 2015, 04.59 PMby burdastyle

      All prices on our web site are in USD. I apologize for the trouble you are having placing your order. There are a few different reasons this could be happening. First, if you are an international customer, it could be that your bank does not allow international charges. If this is the case, you can talk to your bank and they can usually assist you in placing the order. The second is that your bank may not recognize Burda as a legitimate site, and so it denies the transaction. Usually the financial institution will check it out and you will be cleared to use it in 24-48 hours, so you can just try again. Or third, our system does not recognize your banking institution. Typically this happens when you are using a temporary credit card (such as a gift card). If this is the case, you will need to try to place your order using another card.
      You could also try using a different Internet browser for the purchase (i.e. Chrome, FireFox, Internet Explorer, etc.) to see if that clears up the issue.
      We accept American Express, Discover, MasterCard and Visa credit/debit/gift cards.

16 January

  • Missing

    Jan 16, 2015, 07.10 PMby Rose Steele

    I accidently signed out from academy website. Now cant get back in. Where it says email, is filled in automatically but its not my email address. Ehen i fill in my email address it reverts back to an old user name. Help!

    1 Reply
    • Letterbicon_large

      Jan 17, 2015, 10.03 PMby burdastyle

      I would suggest to try logging in from a different browser that does not have any log in information saved.

      If you continue to have trouble, please email details to answers@burdastyle.com

      PLEASE NOTE: The username and password that you use for BurdaStyle.com is not interchangeable with our other web sites. You will need to create a new membership for each of our web sites that you would like to access.
      Our Web Sites:
      BurdaStyle Main Web Site: www.burdastyle.com
      BurdaStyle Videos: https://videos.burdastyle.com/
      BurdaStyle Online Education: https://academy.burdastyle.com

14 January

  • Missing

    Jan 14, 2015, 09.57 PMby Monnii

    Hi, I’m interested in purchasing a Live Web Seminar and On-Demand Video. Can I access/refer to the seminar or video after watched at anytime? Please Advise. Thanks Monnii

    1 Reply
    • Letterbicon_large

      Jan 15, 2015, 02.43 PMby burdastyle

      All registrants (regardless if they attend the webinar live) will receive a “Thank You” email the following Monday (if the live webinar was on Thursday) or Thursday (if the live webinar was on Monday) with a recording of the event, the Q&A transcript, and any additional downloads/resources referenced during the event. You can save the recording to your computer and watch it any time.

  • Missing

    Jan 14, 2015, 05.20 AMby Duwike Ottens-Urbaszek

    hello, I signed up to get a free pattern. However, I could not locate a pattern download option. Please post/send instructions. Thankyou.

    1 Reply
    • Letterbicon_large

      Jan 15, 2015, 02.48 PMby burdastyle

      We no longer offer free BurdaStyle Pattern downloads. If this is a pattern offered by a community member, you will need to contact the member directly for information on their pattern.

7 January

  • Missing

    Jan 7, 2015, 04.23 AMby JocelynBanham

    I have downloaded two Burda patterns but where are the instructions for these patterns. Thank you Regards Jocelyn

    1 Reply
    • Letterbicon_large

      Jan 7, 2015, 05.43 PMby burdastyle

      The pattern and the instructions will be two separate downloads found in your LIBRARY.

3 January

  • Carmelacuarela_large

    Jan 3, 2015, 07.01 PMby Carmelete

    Hello: I´m trying to buy 2 patterns, a baby sac and a bag, and I don´t Know why but I can´t pay and upload them. What I have to do?

    1 Reply

30 December

  • Missing

    Dec 30, 2014, 09.04 PMby Larissa Ahlers

    dear support team, I tried to download my purchases and accidentally clicked away the download site. Can I see this somewhere to download them again? thanks in advance. Larissa Ahlers, Germany

    1 Reply
    • Letterbicon_large

      Dec 31, 2014, 06.46 PMby burdastyle

      You will find your patterns in your LIBRARY.

      From your BurdaStyle.com LIBRARY, you may wish to try to RIGHT CLICK (on a PC) or CTRL CLICK (on a MAC) the download links and then SAVE the files to your computer before viewing.

      We recommend updating to the latest version of ADOBE READER to view and print our patterns.

      I hope that helps!

29 December

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    Dec 29, 2014, 03.42 AMby TerezaSews

    Yes, saving first, then downloading worked! I have one other question: When the pattern downloaded it has dress pieces too, but the directions only mention the top. If I want the directions for the dress, do I have to purchase the pattern again?

    1 Reply
    • Letterbicon_large

      Dec 29, 2014, 06.30 PMby burdastyle

      Some of our patterns will share a PDF with another pattern. If there are pieces on the PDF that are not mentioned in the Instructions, you can just ignore the pieces.

      If you would like the instructions for the other pattern included, you will need to purchase that separately.

28 December

  • New_profile_pic_large

    Dec 28, 2014, 12.58 AMby TerezaSews

    I purchased 4 patterns Christmas day. The 2 regular priced patterns downloaded and printed just fine. On the other hand, the 2 $.25 sale patterns stop downloading about 1/4 of the way through the PDF process. I tried it at the print shop as well, and they couldn’t get them to finish downloading either. Help.

    1 Reply
    • Letterbicon_large

      Dec 29, 2014, 12.28 AMby burdastyle

      I’m sorry you are having trouble! Here is a link to our FAQ about downloading, printing and assembling our patterns:
      http://www.burdastyle.com/faq/patterns#faq_13
      From your BurdaStyle.com LIBRARY, you may wish to try to RIGHT CLICK (on a PC) or CTRL CLICK (on a MAC) the download links and then SAVE the files to your computer before viewing.
      We recommend updating to the latest version of ADOBE READER to view and print our patterns.
      I hope that helps!

26 December

  • Missing

    Dec 26, 2014, 10.40 AMby Marmou

    Hello.I need a pattern from burda style autumn / winter 2009. How can i find it?

    1 Reply
    • Letterbicon_large

      Dec 26, 2014, 10.12 PMby burdastyle

      While BurdaStyle.com sells burda style magazine patterns we do not publish all of a magazine’s content. We do not and can not publish any burda style magazine patterns from an issue prior to 2010.

      If you are looking for a particular pattern, you can browse our Pattern Store or enter the issue date (without the variation number) of the pattern into the search bar. Example: 10/2012

23 December

  • Missing

    Dec 23, 2014, 05.02 PMby seamonkee

    how do i get rid of the ads at the bottom of every picture when i am viewing a collection?

    1 Reply
    • Letterbicon_large

      Dec 24, 2014, 12.25 AMby burdastyle

      There is a small down arrow in the upper right corner. Click that to close the ad.

5 December

  • Roxann_large

    Dec 5, 2014, 04.38 AMby roxannbenbow

    When I tried to register for the class Tips for adjusting patterns so They fit perfectly I get a 404 Error Page Not Found

    The page that you are looking for does not exist. Please check the address and try again.

    Also I paid for this class through my pay pal account on transaction #7449215433643362360334-

    Was the class canceled and if so I need a refund.

    1 Reply

2 December

  • Missing

    Dec 2, 2014, 09.10 AMby cmemmott

    Where can I find out how much faric is required for my project Oversized shirt dress 02/2010 Not included in instructions

    1 Reply

1 December

  • Missing

    Dec 1, 2014, 08.58 PMby espressive

    Hi, I registered and paid for a web seminar, but I can’t figure out how to attend it. I never received an email with information for the seminar. I’ve missed the live broadcast, but I’d still like to view and listen to the recorded version. What am I missing here?

    1 Reply
    • Letterbicon_large

      Dec 2, 2014, 05.27 PMby burdastyle

      All registrants (regardless if they attend the webinar live) will receive a “Thank You” email the following Monday (if the live webinar was on Thursday) or Thursday (if the live webinar was on Monday) with a recording of the event, the Q&A transcript, and any additional downloads/resources referenced during the event. You will also have the opportunity to email the presenter any follow-up questions you might have after watching the recording.
      Please note that our webinar emails include live links and sometimes will end up in a JUNK or SPAM folder. If you don’t receive the email, be sure to check those folders.
      A recording will also be available in your BurdaStyle.com Library.

25 November

  • 001_large

    Nov 25, 2014, 02.28 PMby pinkgribble

    Hi I have not been on the site for some time. So I decided to put up some things I have been working on. Just really having problems…..can’t remember being this hard. It says I have 19 projects but only can see 16. The new project I have put up are not shown and I can not find them anywhere…………..I find the information on how to make a project confusing as I can’t find what they are asking me for…………….Hope you can help as I really wanted to upload my new projects and its taking me ages………………..

    1 Reply

23 November

  • Missing

    Nov 23, 2014, 05.27 PMby Sheila Hibbert

    I cannot down load pattern for gold bag in Burda Style 12/2014

    1 Reply
  • Missing

    Nov 23, 2014, 07.30 AMby Gg92350

    Why did my pattern pieces print in a language I can not read. I only read English. This was my first pattern download. If I want to order another pattern I need to know how to get the pattern pieces in English. Thank you Mary McConnell gg92350

    1 Reply

21 November

  • In_florida_large

    Nov 21, 2014, 05.42 PMby Allison Page

    I uploaded my first project today. My picture shows up very wide and I don’t know how to fix it. Any tips? Also it isn’t showing up in member projects. Anything I need to do? It’s a turtleneck top 9/2010 121. Thanks!

    1 Reply
  • Missing

    Nov 21, 2014, 12.12 PMby Mavis Flux

    I bought a Burda pattern for the piped trench coat and am trying to find a print shop to have it printed out. You say to use 36" wide paper but the print shop has asked me for the depth needed. Can you help?

18 November

  • Missing

    Nov 18, 2014, 08.55 PMby mwagner16

    I downloaded the modell 103 burda style and the directions are for Burda 101. The patter pieces in the instructions do not match…or I am not seeing it clearly. I would like some assistance.

    2 Replies
    • Missing

      Nov 18, 2014, 08.59 PMby mwagner16

      Nevermind. I’m very silly. Apparently you should print the correct pattern that goes with the correct instruction! That’s what happens when your library continues to grow. Thank you!

    • Letterbicon_large

      Nov 19, 2014, 02.53 PMby burdastyle

      Some of our patterns will share a PDF with another pattern. If there are pieces on the PDF that are not mentioned in the Instructions, you can just ignore the pieces.

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