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BurdaStyle Support

Techniques

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Projects

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25 May

  • Missing

    May 25, 2015, 12.48 AMby thecatbat

    Hi, I have read through the pattern FAQs, what do you do when you print the pattern and your pattern test square is 9.5cm by 9.5cm? Do you have to resize the image some how? The instructions just say make sure it’s 10 by 10 cm and don’t actually offer any suggestions as to what to do when it doesn’t print right.

    Thank-you :)

    1 Reply
    • Letterbicon_large

      2 days ago, 07.37 PMby burdastyle

      Each “Print at Home” pattern comes in sets of standard 8 1/2 × 11 or A4 sheets of paper. Please print each sheet AS IS – do not crop or enlarge the pages. You are provided with a guide that shows you how each pattern must be assembled. For more information on printing and assembling patterns at home, please go to http://www.burdastyle.com/faq/patterns#faq_13. Please note that some print options require you to select “Fit.” We recommend you find your test square and print this page first for accuracy. Your test square should measure 10cmX10cm.

      If you are experiencing problems downloading or printing your pattern, the following information should help you.

      - Check to make sure you have the latest version of Adobe Reader. Visit http://get.adobe.com/reader/ for download information.
      - Click “Save As” instead of “Open” when downloading.

22 May

  • 1-01-p1250395_large

    May 22, 2015, 09.53 AMby mhladn

    I’d like to order sth, but I don’t know where to get my discount code. Thanks, Mira

    1 Reply
    • Letterbicon_large

      May 22, 2015, 05.54 PMby burdastyle

      A discount code is not required to make a purchase. You can leave that field blank. To receive our codes, make sure that you are signed up to our email newsletters.

19 May

  • Missing

    May 19, 2015, 06.35 PMby Se7enV

    How do I download english instructions for a pattern I have already bought? I live in Germany.

    3 Replies
    • Missing

      May 19, 2015, 06.43 PMby Se7enV

      I have been to burdastyle.de but do I have to purchase the downloadable pattern in order to see the English instructions?!

    • Letterbicon_large

      May 20, 2015, 06.57 PMby burdastyle

      We handle support for the digital patterns found on our web site.
      For Burda envelope pattern customer support and sales:
      - Germany: www.burdastyle.de
      - France: http://www.burdafashion.com/fr/index.html
      - Italy: http://www.burdafashion.com/it/index.html
      - Russia: http://www.burdafashion.com/ru/index.html
      - United States: http://www.simplicity.com
      If you purchased a Burda envelope pattern in the United States and need support regarding your purchase, please contact Simplicity Patterns directly.
      Simplicity Patterns customer support: Sharon Dorris,SDorris@simplicity.com
      Simplicity Patterns Co., Inc., 6050 Dana Way, Antioch, TN 37013
      If you purchased your envelope pattern outside of the United States and/or need support for an issue beyond the purchase (including English instructions), please contact the Burda Fashion Factory for assistance.
      Burda Fashion Factory customer support:
      Lea Vogelbruch, Tel.: +781 84 3228, lena.vogelbruch@burda.com
      Irène Horn, Tel.: +781 84 2945, irene.horn@burda.com
      I hope that helps!

    • Missing

      May 21, 2015, 07.23 PMby Se7enV

      This reply is completely unhelpful. It is identical to the reply I found farther down. Had you taken the time to read my question you would see that my problem is not knowing the website addresses. Simply pointing a person to burdastyle.de does nothing to help them navigate a huge, unintuitive website and find the answers they need. What I need to know is: do I have to purchase the downloadable pattern just for the English instructions if I have already bought the paper pattern, or can I simply download the English instructions as it is implied in the pattern itself?…

14 May

  • Missing

    May 14, 2015, 08.40 AMby babiewabsie

    How can I change my user name?

    1 Reply

13 May

  • Missing

    May 13, 2015, 03.04 PMby Missgreenice

    Hi!

    I printed the test square and its 11×11. Any good ideas on how to fix this? Or do I just try to minimize in the printer settnings?

    Thanks for help,

    Karin

    1 Reply

10 May

6 May

  • Missing

    May 6, 2015, 08.03 AMby semolemooka

    Hi having an issue with purchasing getting a error say must match blling details everytime i try to purchase

    1 Reply
    • Letterbicon_large

      May 6, 2015, 07.58 PMby burdastyle

      I apologize for the trouble you are having placing your order. There are a few different reasons this could be happening. First, if you are an international customer, it could be that your bank does not allow international charges. If this is the case, you can talk to your bank and they can usually assist you in placing the order. The second is that your bank may not recognize Burda as a legitimate site, and so it denies the transaction. Usually the financial institution will check it out and you will be cleared to use it in 24-48 hours, so you can just try again. Or third, our system does not recognize your banking institution. Typically this happens when you are using a temporary credit card (such as a gift card). If this is the case, you will need to try to place your order using another card.
      You could also try using a different Internet browser for the purchase (i.e. Chrome, FireFox, Internet Explorer, etc.) to see if that clears up the issue.
      We accept American Express, Discover, MasterCard and Visa credit/debit/gift cards.
      Please don’t hesitate to contact us at Answers@BurdaStyle.com if you have any further questions.

30 April

  • Missing

    Apr 30, 2015, 08.21 AMby KayeJaye

    Hi, can someone please tell me what currency is used for buying the pattern download? Tks.

    1 Reply
    • Letterbicon_large

      Apr 30, 2015, 01.51 PMby burdastyle

      We accept US dollars.

23 April

  • Missing

    Apr 23, 2015, 03.21 AMby natalies1

    Are the on-demand videos only available for streaming, or can they be downloaded and viewed without an Internet connection?

    1 Reply
    • Letterbicon_large

      Apr 23, 2015, 05.29 PMby burdastyle

      On Demand Webinars (pre-recorded live webinars) are available for download via your Library. You can download them to your computer and watch any time!

20 April

  • Missing

    Apr 20, 2015, 01.52 AMby Whatisthis

    Where are my Magazines!!! I subscribed TWO MONTHS AGO !!! You took the money !!! I am dealing with scammers _!

    1 Reply
    • Letterbicon_large

      Apr 20, 2015, 09.02 PMby burdastyle

      For specific inquiries regarding your BurdaStyle magazine subscription, please find the appropriate contact below:
      -International distribution in English, French, Greek or Dutch, e-mail abos.burda@abopress.fr
      -International distribution in Spanish, e-mail suscripciones@ovejer.com
      -International distribution in Portuguese, e-mail assinaturas@marcopostal-epp.pt
      -International distribution in German or Russian, e-mail burda@guell.de
      -Distribution within the USA in English, Russian, German, Dutch or French e-mail info@glpnews.com
      -Distribution within Canada in English, Russian, German, Dutch or French, e-mail info@gcnews.ca

15 April

  • Lista_for_the_night_large

    Apr 15, 2015, 06.16 AMby Livonet

    Hello, I have uploaded my ninth project, I have published it, but I don’t see it under my tab “studio” and not even under Projects. But the counter “Projects” shows “9”. How long does it take for the system to really publish the project? Thanks

    1 Reply
    • Letterbicon_large

      Apr 16, 2015, 05.37 PMby burdastyle

      Hello Livonet, we do see 9 projects uploaded for you. Are you still having trouble?

  • Missing

    Apr 15, 2015, 05.40 AMby bmw113

    Do Burda downloaded patterns have more detailed instructions than the Burda Magazine (English version from Abo Press). Do they have diagrams to assist in the construction? Thanks

    1 Reply
    • Letterbicon_large

      Apr 21, 2015, 02.11 PMby burdastyle

      They are the same written instructions, we just lay them out and space them a bit more to be visually more readable.

13 April

11 April

  • Missing

    Apr 11, 2015, 08.34 PMby Tekuna Gelashvili-Jinjolia

    hi,

    i’ve bought webinar How to Draw Garment Technical Drawings in Illustrator. I suppose I need that technical croquis of woman, man and child (at least woman’s) the teacher talks about on webinar. she says she’s gonna send it by email, but that is valid only for that students who’s taking “live webinar” I suppose, but how can I get this croquis? Would you help me on that??

    P.S.: WOuld you be so kind to help me on that, because it’s been few days I’ve posted that question? thanks in advance, Tekuna

    1 Reply
    • Letterbicon_large

      Apr 14, 2015, 05.01 PMby burdastyle

      The links to download any additional materials would have been included in the email that you received after purchase. If you did not receive this email, please contact Answers@burdastyle.com and we can resend the links to you.

10 April

  • Missing

    Apr 10, 2015, 07.16 PMby lagoetz48

    Is it possible to get the pattern in one piece? I have access to a large format plotter and would like to print out the pattern on a large A0 sheet of paper rather than on multiple letter size sheets.

    1 Reply
    • Letterbicon_large

      Apr 11, 2015, 02.02 AMby burdastyle

      Some of our older patterns do include a print shop version, but the majority of our patterns are PDF files created to be printed on a home printer and then assembled.

  • Missing

    Apr 10, 2015, 04.20 PMby gaskoe

    I have downloaded the patter I have bought, the test square is more than 11 cm instead of 10, I have not modified the pdf. What shall I do to get a proper sized pattern? Thank you

    Problem solved! I use Preview that seems to change the sizes, I tried with Adobe and works perfectly :)

    1 Reply
    • Letterbicon_large

      Apr 11, 2015, 02.03 AMby burdastyle

      Glad to hear you worked it out!

9 April

  • Missing

    Apr 9, 2015, 04.12 PMby Patricia McNeil

    Hello, I would like to know where my previous and already downloaded patterns are situated in my account. My library contains only stuff I didn’t download yet. Thank You!

    1 Reply
    • Letterbicon_large

      Apr 9, 2015, 05.35 PMby burdastyle

      Hello Patricia,

      You may have more than one account with us. In that case, you would need to log into the other account to view past purchases. If you need help finding both accounts, please email answers@burdastyle.com

6 April

  • Missing

    Apr 6, 2015, 05.56 AMby dhurga14

    I wish to make Burda Style pattern 7226 (ensemble-pantalon pantsuit) and have found the pieces for the waistband and band for the pants are not included. My skill level is a little better than novice so am unable to continue making pants without these pattern pieces. Can anyone help me with this?

    1 Reply

28 March

  • Missing

    Mar 28, 2015, 12.32 PMby Colleen84

    Hi, This is my first time using a printable pattern. My test square prints to 4.5 inches instead of 4. How can I reduce to print the right size?

    1 Reply

23 March

21 March

  • Missing

    Mar 21, 2015, 01.29 PMby marielaoszlak

    i had just bought two patterns by your web site but one of them , i downloaded and the pattern do not correspond with the model im looking in the picture .. the instructions however yes. i need your to send me the correct pattern otherwise return the payment since this is not the pattern i need.. the model is 09-2012 #150 gathered sleeve blouse.. please , im waiting for the response. thanks in advance

    1 Reply
    • Letterbicon_large

      Mar 23, 2015, 07.25 PMby burdastyle

      Some of our patterns will share a PDF with another pattern. If there are pieces on the PDF that are not mentioned in the Instructions, you can just ignore the pieces.

19 March

  • Missing

    Mar 19, 2015, 05.54 PMby Dorfika

    I just bought a pattern in a shop that does not include English instructions, only German and other languages. In the the pattern it said I can download the English instructions from the website. How do I do this?

    1 Reply

6 March

  • Missing

    Mar 6, 2015, 10.47 PMby JanRomero

    I have paid for two patterns and have not received them as yet…I have filled out the support page at least 20 time and it has not been gone through I am very unhappy with you site. How can you help? Jan Romero

    1 Reply
    • Letterbicon_large

      Mar 7, 2015, 07.30 PMby burdastyle

      Our FAQ page provides a lot of useful information:
      http://www.burdastyle.com/faq

      All of our available patterns come in downloadable .pdf files. Once you click “Get It” on the pattern page, the pattern is automatically sent to your Purchase History page within your profile. Go to your profile by clicking on your username, and click on Library. You can also access your Library in the right-hand side of the homepage.

  • Missing

    Mar 6, 2015, 05.52 PMby Anna Wiszowata

    I am subscribed to a Burda Magazine and would like to access some patterns online . How do I connect these two accounts together ? Do I need to pay for patterns online if I am subscribed to a magazine ?

    1 Reply
    • Letterbicon_large

      Mar 6, 2015, 06.48 PMby burdastyle

      There is not a way to connect this account to a magazine subscription. If you see a digital pattern in the magazine that is not included on the pattern insert, you can purchase it as a download from this web site.

  • Missing

    Mar 6, 2015, 02.28 PMby Karyl Cossman

    While waiting for a response on no ability to submit lesson 5, I went ahead and worked on lesson 6 and decided to check the homework assignment page and found that it too does not have the ability to submit my lesson. ​Please respond as to how you want me to submit lesson 5 and lesson 6 when completed. Thank you.

    Karyl Cossman

  • Missing

    Mar 6, 2015, 12.43 AMby Karyl Cossman

    I am ready to submit my lesson 5 assignment but there is no place on the homework page to do this. Can you please help me with this? Thank you, Karyl Cossman

5 March

1 March

  • Image7_large

    Mar 1, 2015, 04.56 PMby Ellen Hatteland

    Dear BurdaStyle Support, It would be so nice if we could see “Activity I’m following”, and I really hope that you can solve this issue very soon. Thanks in advance!

26 February

24 February

  • Image7_large

    Feb 24, 2015, 08.30 AMby Ellen Hatteland

    I’m surprised every day I open this website. Today I’m missing 7 projects in my studio… I hope BurdaStyle support will fix this problem very soon. Thanks in advance!

    1 Reply
    • Letterbicon_large

      Feb 26, 2015, 08.16 PMby burdastyle

      This issue should now be resolved!

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