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BurdaStyle Support

Techniques

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Projects

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15 April

  • Lista_for_the_night_large

    Apr 15, 2015, 06.16 AMby Livonet

    Hello, I have uploaded my ninth project, I have published it, but I don’t see it under my tab “studio” and not even under Projects. But the counter “Projects” shows “9”. How long does it take for the system to really publish the project? Thanks

    1 Reply
    • Letterbicon_large

      2 days ago, 05.37 PMby burdastyle

      Hello Livonet, we do see 9 projects uploaded for you. Are you still having trouble?

  • Missing

    Apr 15, 2015, 05.40 AMby bmw113

    Do Burda downloaded patterns have more detailed instructions than the Burda Magazine (English version from Abo Press). Do they have diagrams to assist in the construction? Thanks

13 April

11 April

  • Missing

    Apr 11, 2015, 08.34 PMby Tekuna Gelashvili-Jinjolia

    hi,

    i’ve bought webinar How to Draw Garment Technical Drawings in Illustrator. I suppose I need that technical croquis of woman, man and child (at least woman’s) the teacher talks about on webinar. she says she’s gonna send it by email, but that is valid only for that students who’s taking “live webinar” I suppose, but how can I get this croquis? Would you help me on that??

    P.S.: WOuld you be so kind to help me on that, because it’s been few days I’ve posted that question? thanks in advance, Tekuna

    1 Reply
    • Letterbicon_large

      Apr 14, 2015, 05.01 PMby burdastyle

      The links to download any additional materials would have been included in the email that you received after purchase. If you did not receive this email, please contact Answers@burdastyle.com and we can resend the links to you.

10 April

  • Missing

    Apr 10, 2015, 07.16 PMby lagoetz48

    Is it possible to get the pattern in one piece? I have access to a large format plotter and would like to print out the pattern on a large A0 sheet of paper rather than on multiple letter size sheets.

    1 Reply
    • Letterbicon_large

      Apr 11, 2015, 02.02 AMby burdastyle

      Some of our older patterns do include a print shop version, but the majority of our patterns are PDF files created to be printed on a home printer and then assembled.

  • Missing

    Apr 10, 2015, 04.20 PMby gaskoe

    I have downloaded the patter I have bought, the test square is more than 11 cm instead of 10, I have not modified the pdf. What shall I do to get a proper sized pattern? Thank you

    Problem solved! I use Preview that seems to change the sizes, I tried with Adobe and works perfectly :)

    1 Reply
    • Letterbicon_large

      Apr 11, 2015, 02.03 AMby burdastyle

      Glad to hear you worked it out!

9 April

  • Missing

    Apr 9, 2015, 04.12 PMby Patricia McNeil

    Hello, I would like to know where my previous and already downloaded patterns are situated in my account. My library contains only stuff I didn’t download yet. Thank You!

    1 Reply
    • Letterbicon_large

      Apr 9, 2015, 05.35 PMby burdastyle

      Hello Patricia,

      You may have more than one account with us. In that case, you would need to log into the other account to view past purchases. If you need help finding both accounts, please email answers@burdastyle.com

6 April

  • Missing

    Apr 6, 2015, 05.56 AMby dhurga14

    I wish to make Burda Style pattern 7226 (ensemble-pantalon pantsuit) and have found the pieces for the waistband and band for the pants are not included. My skill level is a little better than novice so am unable to continue making pants without these pattern pieces. Can anyone help me with this?

    1 Reply

28 March

  • Missing

    Mar 28, 2015, 12.32 PMby Colleen84

    Hi, This is my first time using a printable pattern. My test square prints to 4.5 inches instead of 4. How can I reduce to print the right size?

    1 Reply

23 March

21 March

  • Missing

    Mar 21, 2015, 01.29 PMby marielaoszlak

    i had just bought two patterns by your web site but one of them , i downloaded and the pattern do not correspond with the model im looking in the picture .. the instructions however yes. i need your to send me the correct pattern otherwise return the payment since this is not the pattern i need.. the model is 09-2012 #150 gathered sleeve blouse.. please , im waiting for the response. thanks in advance

    1 Reply
    • Letterbicon_large

      Mar 23, 2015, 07.25 PMby burdastyle

      Some of our patterns will share a PDF with another pattern. If there are pieces on the PDF that are not mentioned in the Instructions, you can just ignore the pieces.

19 March

  • Missing

    Mar 19, 2015, 05.54 PMby Dorfika

    I just bought a pattern in a shop that does not include English instructions, only German and other languages. In the the pattern it said I can download the English instructions from the website. How do I do this?

    1 Reply

6 March

  • Missing

    Mar 6, 2015, 10.47 PMby JanRomero

    I have paid for two patterns and have not received them as yet…I have filled out the support page at least 20 time and it has not been gone through I am very unhappy with you site. How can you help? Jan Romero

    1 Reply
    • Letterbicon_large

      Mar 7, 2015, 07.30 PMby burdastyle

      Our FAQ page provides a lot of useful information:
      http://www.burdastyle.com/faq

      All of our available patterns come in downloadable .pdf files. Once you click “Get It” on the pattern page, the pattern is automatically sent to your Purchase History page within your profile. Go to your profile by clicking on your username, and click on Library. You can also access your Library in the right-hand side of the homepage.

  • Missing

    Mar 6, 2015, 05.52 PMby Anna Wiszowata

    I am subscribed to a Burda Magazine and would like to access some patterns online . How do I connect these two accounts together ? Do I need to pay for patterns online if I am subscribed to a magazine ?

    1 Reply
    • Letterbicon_large

      Mar 6, 2015, 06.48 PMby burdastyle

      There is not a way to connect this account to a magazine subscription. If you see a digital pattern in the magazine that is not included on the pattern insert, you can purchase it as a download from this web site.

  • Missing

    Mar 6, 2015, 02.28 PMby Karyl Cossman

    While waiting for a response on no ability to submit lesson 5, I went ahead and worked on lesson 6 and decided to check the homework assignment page and found that it too does not have the ability to submit my lesson. ​Please respond as to how you want me to submit lesson 5 and lesson 6 when completed. Thank you.

    Karyl Cossman

  • Missing

    Mar 6, 2015, 12.43 AMby Karyl Cossman

    I am ready to submit my lesson 5 assignment but there is no place on the homework page to do this. Can you please help me with this? Thank you, Karyl Cossman

5 March

1 March

  • Image7_large

    Mar 1, 2015, 04.56 PMby Ellen Hatteland

    Dear BurdaStyle Support, It would be so nice if we could see “Activity I’m following”, and I really hope that you can solve this issue very soon. Thanks in advance!

26 February

24 February

  • Image7_large

    Feb 24, 2015, 08.30 AMby Ellen Hatteland

    I’m surprised every day I open this website. Today I’m missing 7 projects in my studio… I hope BurdaStyle support will fix this problem very soon. Thanks in advance!

    1 Reply
    • Letterbicon_large

      Feb 26, 2015, 08.16 PMby burdastyle

      This issue should now be resolved!

22 February

  • Abc_0047_large

    Feb 22, 2015, 03.35 PMby RedBelka

    Hello! I posted my project yesterday. It appeared on the projects page but after a couple of hours it was gone. It also disappeared from my studio. The only place I can see it now is the activity tab. Hope you’ll be able to fix it. Thank you!

    2 Replies
    • Letterbicon_large

      Feb 26, 2015, 08.16 PMby burdastyle

      This issue should now be resolved!

    • Abc_0047_large

      Feb 26, 2015, 09.30 PMby RedBelka

      Thank you!
      Unfortunately, “Activity I am following” tab is not working again.

19 February

  • Missing

    Feb 19, 2015, 08.12 AMby isew2014

    Hello. I clicked to submit my payment for a “Basic Fitted Dress Sloper” yesterday, and an error message came up saying to try again later. I followed the instructions and did try again later, but the same error kept coming up. I checked my bank account and found I had been charge 3 times. I have no reason to order a downloadable pattern 3 times on purpose, because it is re-printable. I use mac

    I have also tried many times to post onto the support wall, as directed on the FAQ page, and even got an error message a few times trying to do so

    Please help.

    1 Reply

13 February

  • Image7_large

    Feb 13, 2015, 10.38 PMby Ellen Hatteland

    No activities has come up since the 9 nth of February.. Hope you will solve the problem very soon. Thanks in advance!

    2 Replies
    • Letterbicon_large

      Feb 18, 2015, 07.48 PMby burdastyle

      We have been having some trouble with the web site recently. Please be assured that our Web Team is working to resolve this issue as quickly as possible.

    • Image7_large

      Feb 19, 2015, 07.38 AMby Ellen Hatteland

      Thanks for feedback! I posted a new project yesterday, but I can not find it anywhere.., not on my activities either. I hope you will solve the problem soon. Thanks!

10 February

  • Missing

    Feb 10, 2015, 05.43 PMby Anoushka1

    Hi, I have bought the BurdaStyle Winter 2014. But when I try to download the pattern for a skirt using the code in the magazine (to have the pattern for free) it will not allow this. It does say in the magazine just where the instructions are:" Pattern available as a free download at BurdaStyle.com/PatternDownloads/Winter2014 ,code: BSWIN14 But this does not work. What do I need to do?

    1 Reply
  • 3peat_large

    Feb 10, 2015, 06.20 AMby Princess McGhee

    I uploaded a project, and it’s included in my total number of projects, but it isn’t showing up in my studio or the Projects Page. Is there a website error at this time?

5 February

  • Missing

    Feb 5, 2015, 11.11 PMby dancinglulu

    I’m interested in the dress form webinar on Monday, Feb. 9 but cannot be home to view it. If I sign up, will I still be able to view it?

    1 Reply
    • Letterbicon_large

      Feb 6, 2015, 07.06 PMby burdastyle

      All registrants (regardless if they attend the webinar live) will receive a “Thank You” email the following Monday (if the live webinar was on Thursday) or Thursday (if the live webinar was on Monday) with a recording of the event, the Q&A transcript, and any additional downloads/resources referenced during the event. You will also have the opportunity to email the presenter any follow-up questions you might have after watching the recording.

      A recording will also be available in your BurdaStyle.com Library.

28 January

27 January

  • Missing

    Jan 27, 2015, 06.46 PMby dawnleigh

    I have purchased several BurdaStyle US magazines…do I have to purchase the patterns that are shown in the magazines as only available in PDF download? I would think these would not cost additionally after paying for the magazine? Please advise. Specifically, I am trying to make a garment in the Fall 2014 issue. TIA

    3 Replies
    • Letterbicon_large

      Jan 27, 2015, 07.04 PMby burdastyle

      In the Spring 2014 issue of BurdaStyle US magazine (and in all of the BurdaStyle US magazines going forward), we will include 20 patterns as full-size inserts. The remaining patterns are available as paid digital downloads.

      We include fleshed-out instructions to every single pattern that is featured in the magazine, but only ones indicated as a “pattern insert” are available on the pattern insert pages.

    • Missing

      Jan 27, 2015, 07.10 PMby dawnleigh

      So is there a link to print the pdf versions of the patterns in the magazine…if so where in the magazine is the code?

    • Letterbicon_large

      Jan 28, 2015, 05.43 PMby burdastyle

      The digital PDF patterns are available as paid downloads from our web site. The free patterns included on the inserts are noted as follows:

      On the fashion spread, the garment will be labeled with “pattern insert”.

      On the “All styles at a glance” page (in this spring issue, that’s page 63), the garment will be labeled with “pattern insert”.

      On the garment’s instruction page, the garment will be labeled “pattern available on insert sheet”.

  • Image_large

    Jan 27, 2015, 06.50 AMby Grandmabeth123

    I printed a pattern that I just purchased. It is a bursa pattern from the magazine. According to frequently asked questions the directions should on the pattern pieces that I printed. I don’t see them. How can I get them?

    1 Reply
    • Letterbicon_large

      Jan 27, 2015, 06.40 PMby burdastyle

      Patterns and instructions will be two separate downloads found in your LIBRARY.

  • Missing

    Jan 27, 2015, 04.40 AMby clkenealy

    anyone have a phone number to call this company

    1 Reply

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