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BurdaStyle Support

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18 October

  • 304300_10151433513729705_2115274514_n_large

    Oct 18, 2014, 02.22 PMby tychikitty

    The contact form is terrible. I need help and no one has gotten in touch with me. It’s been over a week. Is there a phone number to call for help??

    1 Reply

17 October

  • Missing

    Oct 17, 2014, 05.06 PMby Susiloy

    I am still confused about sizing… My pattern is 72,76,80,84,88….is this the bust size in centimeters?? I am aiming for a euro 36 or us (burda)10 or 84cm bust , so is that a size 84??

    1 Reply
  • Missing

    Oct 17, 2014, 11.14 AMby LaDulsaTina

    Hi, I’ve just uploaded a project (Mathilde Blouse – Tilly and the Buttons) but I can’t see it neither on my wall nor on the “Projects” page. Why?

    1 Reply
    • Letterbicon_large

      Oct 18, 2014, 04.21 PMby burdastyle

      Occasionally, there will be some wait time before new projects are posted. If you continue to have trouble, please email answers@burdastyle.com

  • Missing

    Oct 17, 2014, 12.01 AMby MargueritaB

    I purchased a Burda Style downloadable pattern yesterday Style 07/2013 which is a cowl necked tank, but it does not have any instructions included. Whilst I am a experienced sewer and can figure out what to do, I want instructions to make the style changes easier rather than having to ‘re-invent the wheel’. The notations on the pattern pieces are minimal and I presume I have to cut my own bias binding to finish the back armholes and neck. I want to put it on the bias and make it in silk satin but think it might take too much fabric.

6 October

3 October

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    Oct 3, 2014, 12.52 AMby genevieve

    Three days ago i ordered and paid for the Rustic style dress e-pattern 10/2014. I have received no pattern or any correspondence,and it is very difficult to find where on the web pages to contact you. please let me know where is my pattern/ Glen Barnes

    glen@breakthroughconsulting.com.au

    1 Reply
    • Letterbicon_large

      Oct 7, 2014, 04.10 PMby burdastyle

      All of our available patterns come in downloadable .pdf files. Once you click “Get It” on the pattern page, the pattern is automatically sent to your Purchase History page within your profile. Go to your profile by clicking on your username, and click on Library. You can also access your Library in the right-hand side of the homepage.

2 October

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    Oct 2, 2014, 04.35 PMby Carriechuck

    Hi-I signed up and paid for the fitting webinar that started last Monday and never received access to the class. I’ve tried multiple ways of getting in touch with burda to solve this issue but no one will get back with me. I’m now almost a week behind in the course. What can I do to get someone to get back to me? It was an expensive course and I was excited to take it. Thanks- Carrie (username CarrieChuck)

  • Missing

    Oct 2, 2014, 09.31 AMby fergarvaq

    Podría ayudarme alguien ????

    Soy español y tengo problemas para traducir las instrucciones de costura de algunos patrones .Alguien podría indicarme algún traductor de archivos pdf si lo utiliza para poder usarlo con los archivos de descarga de Burda ?? Gracias a todos.

1 October

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    Oct 1, 2014, 04.56 AMby Chandra Ewell

    Very disappointed the coupon did not work all the way through the 30th. I guess no new patterns for me.

30 September

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    Sep 30, 2014, 08.07 PMby alli62

    Tried to use the 30% discount code to buy patterns. It won’t work.

  • Missing

    Sep 30, 2014, 05.53 PMby Reen1

    I am trying to purchase a PDF pattern using the 30% off code NSM30 but keep getting an error message. Is this not valid on downloads?

27 September

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    Sep 27, 2014, 10.00 PMby mariaelvia

    I try buy some patrons but I can not do please help me

    1 Reply

26 September

22 September

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    Sep 22, 2014, 06.26 PMby Frances Schifrin Newcombe

    Hi I am trying to buy a pattern and its not accepting my card. can you take paypal? Help : )

    1 Reply
    • Letterbicon_large

      Sep 22, 2014, 08.40 PMby burdastyle

      We do not currently accept Paypal. We do accept American Express, Discover, MasterCard and Visa credit/debit/gift cards.

  • Missing

    Sep 22, 2014, 08.25 AMby Beeps68

    Morning how do you add 1.5cm seam allowance to a pattern piece where two seams converge to a point. Like the bottom of a ice cream cone. Pattern in spring summer 2014. 2/2014 pattern 1I it’s a jumpsuit and the pattern piece is sleeve front and back Thank you

    1 Reply
    • Letterbicon_large

      Sep 22, 2014, 08.41 PMby burdastyle

      Our Discussions Forum (http://www.burdastyle.com/discussions) is a great place to look for help. Our members have a huge, collective knowledge of all things sewing-related, and chances are if you have questions or trouble, someone else might too. Search through past forum posts, or post a new one. You may find just the answer you need, and help others in the process.

21 September

  • Missing

    Sep 21, 2014, 12.10 AMby ELewis28

    How do I access my Toolkit?

    1 Reply
    • Letterbicon_large

      Sep 23, 2014, 01.12 AMby burdastyle

      From your profile, click on “Studio,” then scroll down. It goes Projects > Patterns > My Toolkit

13 September

  • Missing

    Sep 13, 2014, 12.43 PMby massdus80

    Hello, I had purchased several patterns online. It has been several months since I last logged in- now when I go into my library I do not see a single pattern out of the one I purchased. Do they expire after some time?

    1 Reply

12 September

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    Sep 12, 2014, 12.24 PMby Andreia de Almeida

    Dear Burdastyle team members,

    First of all, thank you for putting up such a nice website with so much offer. Although you have a lot of nice patterns available for purchase I can’t seem to be able to pay for my purchases with a credit card. It says “Your transaction could not be processed due to transaction not allowed on your account”… but I don’t understand what is exactly the problem. My data from my profile is updated and it matches my card details.

    Thank you so much in advance.

    Andreia

    1 Reply
    • Letterbicon_large

      Sep 12, 2014, 04.44 PMby burdastyle

      There are a few different reasons this could be happening. First, if you are an international customer, it could be that your bank does not allow international charges. If this is the case, you can talk to your bank and they can usually assist you in placing the order. The second is that your bank may not recognize Burda as a legitimate site, and so it denies the transaction. Usually the financial institution will check it out and you will be cleared to use it in 24-48 hours, so you can just try again. Or third, our system does not recognize your banking institution. Typically this happens when you are using a temporary credit card (such as a gift card). If this is the case, you will need to try to place your order using another card.
      You could also try using a different Internet browser for the purchase (i.e. Chrome, FireFox, Internet Explorer, etc.) to see if that clears up the issue.
      We accept American Express, Discover, MasterCard and Visa credit/debit/gift cards.

  • Missing

    Sep 12, 2014, 03.01 AMby rholdsworth

    Hi. Where can I find an invoice for the patterns I’ve purchased? Thanks.

    1 Reply
    • Letterbicon_large

      Sep 12, 2014, 04.44 PMby burdastyle

      You should receive a copy via email. If you do not, you can email answers@burdastyle.com and we can email a new receipt to you.

11 September

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    Sep 11, 2014, 12.48 PMby kvondra

    I signed up for the Pattern Grading webinar for today at 11am but I didn’t get to register. I was having computer issues. How can I register before the class starts so I can participate? I paid for the class yesterday.

    Thank you, Kathleen Vondra

    1 Reply
    • Letterbicon_large

      Sep 12, 2014, 04.46 PMby burdastyle

      All registrants (regardless if they attend the webinar live) will receive a “Thank You” email the following Monday (if the live webinar was on Thursday) or Thursday (if the live webinar was on Monday) with a recording of the event, the Q&A transcript, and any additional downloads/resources referenced during the event. You will also have the opportunity to email the presenter any follow-up questions you might have after watching the recording.
      Please note that our webinar emails include live links and sometimes will end up in a JUNK or SPAM folder. If you don’t receive the email, be sure to check those folders.
      A recording will also be available in your BurdaStyle.com Library.

3 September

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    Sep 3, 2014, 03.40 AMby stitchintime99

    I added “Grade a bodice pattern to a larger size” technique to My Tool Kit. Now where do I locate My toolkit???

    1 Reply
    • Letterbicon_large

      Sep 23, 2014, 01.12 AMby burdastyle

      From your profile, click on “Studio,” then scroll down. It goes Projects > Patterns > My Toolkit

2 September

  • Missing

    Sep 2, 2014, 01.21 PMby leasoder1

    I have today downloaded two patters (in error) but none of them is not been received. But the money has been taken off from my account. Also yesterday it happened the same error. pls send my money back to my aqccount

    tgds Lea Soederblom

    1 Reply
  • Missing

    Sep 2, 2014, 01.36 AMby rlgillette

    Hi, I just received my newsletter which offers a free trial to the magazine – but when I click any of the links, it say’s access denied. Even when I signed in, and clicked the link to view it in the browser, it still say’s access denied. Is there a problem with the newsletter link?

    1 Reply

1 September

  • Me_yorktown_large

    Sep 1, 2014, 07.42 PMby trploceanmoon

    Hello, I have just tried to upload a new project twice, but it is still not showing up. Is there a problem with the project section right now? I did not have any problems putting in the information or hitting the “publish” button..it’s just not showing up at all in the project section. Can anyone else see it? because I can’t. Thank you for your help.

    1 Reply
    • Letterbicon_large

      Sep 2, 2014, 10.06 PMby burdastyle

      The issue with projects should now be fixed!

  • Missing

    Sep 1, 2014, 06.55 PMby rtsmith41359

    Trying to sign up for the 100BurdaVideos. It is not allowing me to sign up,what videos are part of this trial? Please advise.

    1 Reply

29 August

  • Missing

    Aug 29, 2014, 01.58 PMby Crystal Gem

    I need help my class i purchased is not showing and when i try to re purchase it won’t let me!

    Crystal 347-361-4624

    1 Reply

25 August

23 August

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    Aug 23, 2014, 06.12 AMby purpjam52

    I lost a pattern piece is there any way to get that one piece or do I have to buy the pattern again?

    1 Reply
    • Letterbicon_large

      Aug 23, 2014, 07.36 PMby burdastyle

      All of your digital pattern purchases can be found in your LIBRARY. You can print the patterns as many times as you like.

17 August

  • Missing

    Aug 17, 2014, 06.11 AMby MissB93

    I am not new to purchased webinars, but having problems saving a webinar I purchased here. The “thank you” email for the Pattern Grading for Pus sizes has a link, but when I click on it, the webinar automatically executes itself, instead of giving me the option to download and save to watch later..

    1 Reply
    • Letterbicon_large

      Aug 18, 2014, 05.47 PMby burdastyle

      Did you try to RIGHT CLICK the link and SAVE to your computer? That will work on a PC. On a MAC, you would CTRL CLICK and then SAVE.

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