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BurdaStyle Support

Techniques

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Projects

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7473

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1 August

  • Missing

    Aug 1, 2015, 04.10 PMby madkencam

    I was checking out and entered all information for one of the sew alongs and got an “invalid csrf code” message so could not make the purchase. Because it didn’t work on my phone I then tried to purchase on PC but there is a price difference of $3 less when trying to purchase on my phone. Could not find the same $16.99 offer on PC or iPad. I was going to enroll in one of your other courses but This makes me not want to purchase anything from BurdaStyle. 1. Why was it giving me that message and 2. But most importantly Why do you offer different retails??

25 July

  • Missing

    Jul 25, 2015, 06.02 PMby Jennifer Williams

    I would like a refund for the following purchases: - Basic Bodice and Sleeve Sloper - Basic Skirt Sloper - Basic Pant Sloper - Basic Fitted Dress Sloper - Basic Shift Dress Sloper

    on July 23, 2015, for a total amount of $29.95.

    The reason I am requesting the refund is because I expected the instructions/slopers to contain information for custom fitting to my specific measurements. Instead I plan to take the “Draft Your Own Personal 5 Piece Sloper Collection” course.

    Please let me know how to proceed.

    Thanks for your time.

    1 Reply
    • Letterbicon_large

      Jul 26, 2015, 08.00 PMby burdastyle

      I have replied to your email regarding this issue.

24 July

  • Missing

    Jul 24, 2015, 04.12 PMby marietheresedeloof

    HELLO I have just regitered, I Have chosen my "bouclé jacket "(104) I would like to order, pay…confirm… and download … but I can’t . Can you help me, please?

    1 Reply
    • Letterbicon_large

      Jul 26, 2015, 08.03 PMby burdastyle

      If you have put items into your cart, click the SHOPPING CART icon at the top of any web page and you can proceed with your purchase from there.

15 July

  • Missing

    Jul 15, 2015, 04.46 AMby Pab6816

    Can someone tell me Where I can purchase ban roll for hemming delicate fabrics for a tiny hem?

14 July

  • In_florida_large

    Jul 14, 2015, 05.21 PMby Allison Page

    Hello: regarding my post question about accidentally marking inappropriate on a comment: the commenters name is Ellen Hatteland, commented on my big wide summer pant. Thank you!

    1 Reply

13 July

  • In_florida_large

    Jul 13, 2015, 11.33 PMby Allison Page

    I accidentally marked a comment on my project as inappropriate which was a mistake! How do I take inappropriate off of the comment? Thanks.

    1 Reply
    • Letterbicon_large

      Jul 14, 2015, 03.49 PMby burdastyle

      If you can let us know the username of the member you commented on, we can unmark the entry.

2 July

  • St_patty_90x90_large

    Jul 2, 2015, 11.04 PMby Mokara

    Dear BS, is there a way to stop getting updates for Activities of BS staff? I would like to go back to the way it was before, getting updates from people I’m following / friends with. Please let me know. Thank you!

    1 Reply
    • Letterbicon_large

      Jul 14, 2015, 03.47 PMby burdastyle

      To turn off Activity Notifications from BurdaStyle Staff:
      Click your USERNAME in the upper right corner of any web page
      Click ACCOUNT
      Click NOTIFICATION SETTINGS
      UNCHECK anything you do not want to be notified about
      Thank you for being a member of our Community!

29 June

  • Missing

    Jun 29, 2015, 03.47 PMby laddybuck

    I’m feeling extreamly discouraged from logging onto Burda Style with these new pop-up advertsements, that take up the entire bottom of my screen and will continue to open an entirely new page when I’m trying to purchase a pattern. I love Burda Style and I try to buy as many online patterns as I can afford, but I’m not likely to contunie if these advertsements contiune. Burda Style is not a free resource, we pay for our use. Why do you subject your customers to this?

    2 Replies
    • Letterbicon_large

      Jul 2, 2015, 02.58 AMby burdastyle

      If you click on the ad, you will get the option to opt out of future ads.

    • St_patty_90x90_large

      Jul 2, 2015, 11.02 PMby Mokara

      I tried clicking on the ad, but there are so many… however, I downloaded Adblock Plus, it’s free, and it took care of this issue for me, I’m very happy. I use Chrome & they have it for different browsers, try it: https://adblockplus.org/

27 June

  • Image_large

    Jun 27, 2015, 04.46 PMby Kirstin Bozyk

    Flared Dress 5/2015 #109. Thank you.

    1 Reply
    • Letterbicon_large

      Jul 3, 2015, 02.59 AMby burdastyle

      The instructions for this dress have been updated. You can download the new version from your Library.

24 June

  • Image_large

    Jun 24, 2015, 09.24 PMby Kirstin Bozyk

    Hello. I downloaded the Lace Flared Dress from May 2015, and the sewing instructions say “see sewing course to continue.” What sewing course are they referring to? Where can I find it?

    1 Reply
    • Letterbicon_large

      Jun 26, 2015, 06.25 PMby burdastyle

      What is the full name and number of the pattern?

  • Jcc_large

    Jun 24, 2015, 06.44 AMby Joanne C.

    I’m from Bahrain. Where can I get a HARDCOPY magazine of Burda locally? Been downloading pdf files and would like to try out the printed magazine with pattern inserts. tia!

    1 Reply
    • Letterbicon_large

      Jun 26, 2015, 05.55 PMby burdastyle

      We do not have a list of local (to you) bookstores that carry our magazines. Most stores order from a distributor and we do not have access to any other company’s customer list (your local stores).
      You can also purchase the print magazine from via the Interweave online store:
      http://www.interweavestore.com/catalogsearch/result/?q=burdastyle

23 June

  • Missing

    Jun 23, 2015, 11.19 AMby Hobzee

    I forgot my code and whenever i try to download something they request it.

    1 Reply
    • Letterbicon_large

      Jun 23, 2015, 05.28 PMby burdastyle

      If you could provide more detail about the code being requested, I will try to help. What are you trying to download?

18 June

  • Missing

    Jun 18, 2015, 09.00 AMby Louretta Nel

    How do I find a collection? For example, I saw a pattern in the “Denim Days Collection”; I couldn’t find the collection when I searched and sitting scrolling through hundreds of blouse pictures in the pattern section is a no go.

    1 Reply
    • Letterbicon_large

      Jun 23, 2015, 05.26 PMby burdastyle

      All of our pattern collections are housed in the Editors’ Pick blog department. So, that is one way of searching all the past collections!

17 June

  • Missing

    Jun 17, 2015, 07.11 PMby 7starnorth

    I am trying to sew a lining into the Melissa’s Dress, variation 3 by Melissa Fehr. I cannot figure out how to sew the lining to armholes and flip it right side out to complete sewing lining into skirt part.

15 June

  • Missing

    Jun 15, 2015, 11.41 AMby Madalina Ilisescu

    Hi,I’m from Romania,Europe and I’d like to buy a couple of patterns. How can I do that? Thank you!

    1 Reply
    • Letterbicon_large

      Jun 15, 2015, 08.22 PMby burdastyle

      All of our available patterns come in downloadable .pdf files. Once you click “Get It” on the pattern page, the pattern is automatically sent to your Purchase History page within your profile. Go to your profile by clicking on your username, and click on Library. You can also access your Library in the right-hand side of the homepage.

12 June

  • Missing

    Jun 12, 2015, 12.15 AMby o0helen0o

    User Wendy696 is using the community to advertise a commercial fashion website. Her posts on the wall are worded to sound as though she has made whatever clothing is pictured, but then she has a link to this website – http://www.wsdear.com Can she please be banned or blocked?

8 June

  • Missing

    Jun 8, 2015, 08.19 PMby Stephanie35205

    I want to pay for an order with a Prepaid Visa, but the payment page wants the name on the card and billing address. How do I use Prepaid cards and Gift Cards?

  • Burdaprofile_large

    Jun 8, 2015, 08.42 AMby ctharp

    I would like to introduce myself, I am Claire Cochran, the creator of the SA Curve rulers. I have completely redesigned my measuring wheel for the sewing community and have put it on Kickstarter and called it the Curve Runner. I am looking to get the word out to as many interested people as possible. Here is the Kickstarter Link:

    https://www.kickstarter.com/projects/2037667421/curve-runner-a-great-way-to-measure-curves

    I was wondering if I could put the information about the Kickstarter campaign on your projects page.

    I would be eternally grateful if that is OK. The campaign just has 3 weeks left.

    Thanks! Claire

1 June

  • Image7_large

    Jun 1, 2015, 04.38 PMby Ellen Hatteland

    Hi BS Support, Activity I am following is gone… Hope you will fix it very soon.. Thanks :)

    2 Replies
    • Missing

      Jun 1, 2015, 06.29 PMby burdatestuser2

      Hi Ellen, We’re in the middle of updating the site. This should be fixed within 24 hours. Thanks!

    • Image7_large

      Jun 4, 2015, 05.34 AMby Ellen Hatteland

      Hi again, Thanks for reply, but there are still no “activity I am following” coming up.. Hope the problem will be solved very soon.

31 May

  • Missing

    May 31, 2015, 12.49 PMby Jennifer Ingley

    After posting several projects, I’ve found that I can’t type a title of the project into the “based on” blank, which is a required field. I can only click on a project name that has already been entered and is in the list that comes up. So I’ve been picking the project name that is closest to mine. But that brings up the issue or project in the sidebar, and sometimes although it is close, it’s not the same project. One time I lucked out, and someone had already posted the same project so I was able to choose it from the list. Is this just a bug that might be in my browser (Safari)? Because obviously some people have been able to type in project names, otherwise there wouldn’t be any in the list.

25 May

  • Missing

    May 25, 2015, 12.48 AMby thecatbat

    Hi, I have read through the pattern FAQs, what do you do when you print the pattern and your pattern test square is 9.5cm by 9.5cm? Do you have to resize the image some how? The instructions just say make sure it’s 10 by 10 cm and don’t actually offer any suggestions as to what to do when it doesn’t print right.

    Thank-you :)

    1 Reply
    • Letterbicon_large

      May 26, 2015, 07.37 PMby burdastyle

      Each “Print at Home” pattern comes in sets of standard 8 1/2 × 11 or A4 sheets of paper. Please print each sheet AS IS – do not crop or enlarge the pages. You are provided with a guide that shows you how each pattern must be assembled. For more information on printing and assembling patterns at home, please go to http://www.burdastyle.com/faq/patterns#faq_13. Please note that some print options require you to select “Fit.” We recommend you find your test square and print this page first for accuracy. Your test square should measure 10cmX10cm.

      If you are experiencing problems downloading or printing your pattern, the following information should help you.

      - Check to make sure you have the latest version of Adobe Reader. Visit http://get.adobe.com/reader/ for download information.
      - Click “Save As” instead of “Open” when downloading.

22 May

  • 1-01-p1250395_large

    May 22, 2015, 09.53 AMby mhladn

    I’d like to order sth, but I don’t know where to get my discount code. Thanks, Mira

    1 Reply
    • Letterbicon_large

      May 22, 2015, 05.54 PMby burdastyle

      A discount code is not required to make a purchase. You can leave that field blank. To receive our codes, make sure that you are signed up to our email newsletters.

19 May

  • Missing

    May 19, 2015, 06.35 PMby Se7enV

    How do I download english instructions for a pattern I have already bought? I live in Germany.

    3 Replies
    • Missing

      May 19, 2015, 06.43 PMby Se7enV

      I have been to burdastyle.de but do I have to purchase the downloadable pattern in order to see the English instructions?!

    • Letterbicon_large

      May 20, 2015, 06.57 PMby burdastyle

      We handle support for the digital patterns found on our web site.
      For Burda envelope pattern customer support and sales:
      - Germany: www.burdastyle.de
      - France: http://www.burdafashion.com/fr/index.html
      - Italy: http://www.burdafashion.com/it/index.html
      - Russia: http://www.burdafashion.com/ru/index.html
      - United States: http://www.simplicity.com
      If you purchased a Burda envelope pattern in the United States and need support regarding your purchase, please contact Simplicity Patterns directly.
      Simplicity Patterns customer support: Sharon Dorris,SDorris@simplicity.com
      Simplicity Patterns Co., Inc., 6050 Dana Way, Antioch, TN 37013
      If you purchased your envelope pattern outside of the United States and/or need support for an issue beyond the purchase (including English instructions), please contact the Burda Fashion Factory for assistance.
      Burda Fashion Factory customer support:
      Lea Vogelbruch, Tel.: +781 84 3228, lena.vogelbruch@burda.com
      Irène Horn, Tel.: +781 84 2945, irene.horn@burda.com
      I hope that helps!

    • Missing

      May 21, 2015, 07.23 PMby Se7enV

      This reply is completely unhelpful. It is identical to the reply I found farther down. Had you taken the time to read my question you would see that my problem is not knowing the website addresses. Simply pointing a person to burdastyle.de does nothing to help them navigate a huge, unintuitive website and find the answers they need. What I need to know is: do I have to purchase the downloadable pattern just for the English instructions if I have already bought the paper pattern, or can I simply download the English instructions as it is implied in the pattern itself?…

14 May

  • Missing

    May 14, 2015, 08.40 AMby babiewabsie

    How can I change my user name?

    1 Reply

13 May

  • Missing

    May 13, 2015, 03.04 PMby Missgreenice

    Hi!

    I printed the test square and its 11×11. Any good ideas on how to fix this? Or do I just try to minimize in the printer settnings?

    Thanks for help,

    Karin

    1 Reply

10 May

6 May

  • Missing

    May 6, 2015, 08.03 AMby semolemooka

    Hi having an issue with purchasing getting a error say must match blling details everytime i try to purchase

    1 Reply
    • Letterbicon_large

      May 6, 2015, 07.58 PMby burdastyle

      I apologize for the trouble you are having placing your order. There are a few different reasons this could be happening. First, if you are an international customer, it could be that your bank does not allow international charges. If this is the case, you can talk to your bank and they can usually assist you in placing the order. The second is that your bank may not recognize Burda as a legitimate site, and so it denies the transaction. Usually the financial institution will check it out and you will be cleared to use it in 24-48 hours, so you can just try again. Or third, our system does not recognize your banking institution. Typically this happens when you are using a temporary credit card (such as a gift card). If this is the case, you will need to try to place your order using another card.
      You could also try using a different Internet browser for the purchase (i.e. Chrome, FireFox, Internet Explorer, etc.) to see if that clears up the issue.
      We accept American Express, Discover, MasterCard and Visa credit/debit/gift cards.
      Please don’t hesitate to contact us at Answers@BurdaStyle.com if you have any further questions.

30 April

  • Missing

    Apr 30, 2015, 08.21 AMby KayeJaye

    Hi, can someone please tell me what currency is used for buying the pattern download? Tks.

    1 Reply
    • Letterbicon_large

      Apr 30, 2015, 01.51 PMby burdastyle

      We accept US dollars.

23 April

  • Missing

    Apr 23, 2015, 03.21 AMby natalies1

    Are the on-demand videos only available for streaming, or can they be downloaded and viewed without an Internet connection?

    1 Reply
    • Letterbicon_large

      Apr 23, 2015, 05.29 PMby burdastyle

      On Demand Webinars (pre-recorded live webinars) are available for download via your Library. You can download them to your computer and watch any time!

20 April

  • Missing

    Apr 20, 2015, 01.52 AMby Whatisthis

    Where are my Magazines!!! I subscribed TWO MONTHS AGO !!! You took the money !!! I am dealing with scammers _!

    1 Reply
    • Letterbicon_large

      Apr 20, 2015, 09.02 PMby burdastyle

      For specific inquiries regarding your BurdaStyle magazine subscription, please find the appropriate contact below:
      -International distribution in English, French, Greek or Dutch, e-mail abos.burda@abopress.fr
      -International distribution in Spanish, e-mail suscripciones@ovejer.com
      -International distribution in Portuguese, e-mail assinaturas@marcopostal-epp.pt
      -International distribution in German or Russian, e-mail burda@guell.de
      -Distribution within the USA in English, Russian, German, Dutch or French e-mail info@glpnews.com
      -Distribution within Canada in English, Russian, German, Dutch or French, e-mail info@gcnews.ca

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