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BurdaStyle Support

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Today

  • Missing

    Today, 01.11 PMby Arwij

    I have bought a paper pattern burda style 7506 but the instructions are not in English. It says that these instructions can be downloaded from your website – how do I do this without paying for the pattern again?

2 days ago

  • Missing

    2 days ago, 12.42 AMby Syl2

    The promo code YELLOW30 is not working. Please answer now as this is only a one day sale.

1 July

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    Jul 1, 2017, 02.40 PMby rugurl

    Hello, Why I don’t see my projects in my Studio? At the same time my profile shows that I have 2 projects but I can’t see them or you don’t post all projects ? Thank you

25 June

  • Missing

    Jun 25, 2017, 02.03 PMby BarkWall

    I have looked and looked, but I cannot find out how to actually FIND the pattern I purchased and print out the PATTERN PIECES. I can print the instructions, but not the pattern pieces. PLEASE HELP.

    Thank you very much.

24 June

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    Jun 24, 2017, 01.22 PMby Angie H

    Why is my project taking more than 2 days to post to my studio and the project showcase? It is showing under my activity. It has taken over night before but never over 48 hours?

    2 Replies
    • Photogrid_1498602850383_large

      Jun 27, 2017, 09.19 AMby Angie H

      I guess no one bothers to repond to the comments that are posted to this support wall.

    • 027_large

      Jul 1, 2017, 02.45 PMby rugurl

      I have The same problem, Angie. I posted 2 projects on June 24th or 25th.My profile shows that I have 2 projects but they can’t be found anywhere.
      Will wait :)

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    Jun 24, 2017, 12.22 PMby missjackieo

    When uploading my projects , its works fine to the point when its published , but it only appears as existing in the activity feed , and it can take up to a week to appear in my studio and to appear in the members project page of the website . Why is is it so slow ?? its really frustrating.

6 June

  • Missing

    Jun 6, 2017, 08.50 AMby Flolat

    Bonjour, je souhaite commander un patron a télécharger sur votre site le bella6011 mais habitant en France je souhaiterais savoir s’il y a des frais supplémentaires si je vous paie par carte ? Salutations Florence latour

28 May

  • Missing

    May 28, 2017, 02.59 PMby bubu11

    Hello, the instructions of the pattern are in different languages

18 May

  • Missing

    May 18, 2017, 08.43 PMby bewt

    I’m just new to this. I want to view a free mini course but the log-in page won’t accept my email and password. What am I doing wrong?

10 May

  • Missing

    May 10, 2017, 09.22 AMby Naravadee Chkk

    Excuse Me Im live in thailand and can I buy your pattern?

26 April

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    Apr 26, 2017, 10.42 AMby Sunshine-

    I announced the project yesterday and it still does not exist on the site. It’s not on the wall or even among my projects. I see that I have one project more, but he does not appear anywhere. I dont know what happened?

25 April

  • Missing

    Apr 25, 2017, 07.22 PMby Diane Cullum

    How long does it take to receive an answer after submitting a question/problem? It’s been a couple of days since the coupon code wouldn’t work on a one day sale. I thought help would come sooner.

24 April

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    Apr 24, 2017, 03.43 PMby Sunshine-

    I have a problem with pattern. The pattern is chiffon spaghetti strap party dress 11/2014 #107, when I print this pattern there is number 7 of piece, but on paper instruction I don t have number 7 and I don t know for what that is. I hope you can help me.

19 April

  • Missing

    Apr 19, 2017, 07.06 PMby Torild Antonsen

    Hello,

    I received an email from you offering me 25% off on selected patterns. I would like one of them, but the sales code is not able to put in. Thank you in advance for fixing it. Best regards Torild Antonsen

15 April

  • Missing

    Apr 15, 2017, 08.59 PMby KEALG

    My test square printed out at 9.4 cm square. How do I make adjustments?

8 April

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    Apr 8, 2017, 07.21 AMby Elpida Kyriakou

    Recently, I see in my “Activity” that a lot of “strange” members have added me to their “friends”. Please, tell me how can I get rid of them. I don’t want to be added to anyone’s friends list without my agreement… Thank you very much… Elpida Kyriakou

3 April

  • Missing

    Apr 3, 2017, 04.46 AMby jokebale

    Not happy, purchased a pattern 5 minutes ago tried to open the down load but got referred to a annoying website and still cn not find pdf file!!!

28 March

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    Mar 28, 2017, 06.40 PMby Nina Helland Sortland

    Hello. I have made a project, but it does not appear in my Studio or in Projects. It shows that I’ve made a project in my activity, and I can see the project from there. Can anyone please tell me how I can make it appear in my Studio and in Projects? All the best, Nina

22 March

  • Missing

    Mar 22, 2017, 03.43 PMby reddbake

    DOES ANYONE KNOW IF CUSTOMER SUPPORT HAS RESPONDED TO ANYONE’S REQUEST? I HAVE HAD NO ONE RESPOND TO ANY OF MY CONCERNS. I BOUGHT AND DOWNLOADED PATTERNS THAT WERE INCOMPLETE.

21 March

  • Missing

    Mar 21, 2017, 07.49 PMby reddbake

    I bought two patterns yesterday. Neither of them seem to have cutting or sewing directions with them. One of the patterns doesn’t have all the pattern pieces. I have emailed customer service twice but have received no response. I don’t know what else to do.

17 March

  • Missing

    Mar 17, 2017, 11.29 PMby jkash

    How can I fix my uploaded pictures? They always stretch out – what formatting do I need to do first? Wish I could just upload from my phone or flickr.

4 March

  • Missing

    Mar 4, 2017, 04.04 AMby Janne Ingram

    I can’t find where on the site to put in my code for a download page of pattern from my book, can anyone advise me on how to download the pattern sheets to be printed? Thank you, Jan

3 March

  • Missing

    Mar 3, 2017, 03.11 AMby Jun Park

    Hello. I bought mod 120. Bib bloses pattern and has #9 &#10 on pattern. Whar are they for? Pattern says mod 1w0,121,122,123 byrda style 10/2010. Does all pattern on this one i bought?

15 February

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    Feb 15, 2017, 06.30 PMby Chiomzie Chifrost

    hello, this is the second time I am having this problem. I upload a project, it shows up on my wall/timeline feed but not in my studio. pls, be so kind as to fix it for me. thanks

8 February

  • Missing

    Feb 8, 2017, 06.25 PMby GeeGeeBee

    How do I update my payment information?

30 January

  • Missing

    Jan 30, 2017, 06.43 PMby Rita Beck

    I am currently working on Pattern 9421, Babynest. Having trouble understanding the instructions. Any help greatly appreciated

23 January

  • Missing

    Jan 23, 2017, 07.47 PMby BarbsBling

    I’ve looked at the pattern insert in your magazine?

    How do I get to pick out the pattern I want ? The insert is like a spider web with sooo many lines that I’ve put the magazine back on the shelf. i would like to try a pattern, thus I would appreciate advice on how to easily extract a pattern from the insert ?

20 January

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    Jan 20, 2017, 01.53 AMby playzone

    The website header states “Two Free Sewing Patterns” How do I get those?

18 January

  • Missing

    Jan 18, 2017, 05.27 PMby Mihosu

    I tried to purchase a pattern. I entered correct information of visa; however result was not sucessful and I got a error message about cvv number. In addition, in two times, two dollars have been withdrawn

16 January

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    Jan 16, 2017, 11.23 PMby Jennifer Joray

    I am trying to make the long sleeved paneled dress (jungle collection 2014). The directions are just as aweful and sparse as they were when I made the tunic peasant pintuck dress. I’m lucky I even figured it out. I am a really good sewer, but need directions!!! Any help? Please?? Thanks.

    Jen

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