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BurdaStyle Support

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Today

  • Missing

    Today, 02.02 PMby aless

    I am in Australia and our A4 pages measure (just over) 8.25 inches X (just under)11.5 inches. How can I print my chosen patterns to the correct size?

17 August

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    Aug 17, 2016, 09.55 PMby mlandrews

    Im in Australia. The plus size patterns here are sizes 44 – 52. Converted to Australian sizes what are these sizes? :)

14 August

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    Aug 14, 2016, 12.38 PMby Angie H

    My project shows up as added under my activities but its not showing up in my studio or on the all projects page.

7 August

  • Missing

    Aug 7, 2016, 02.09 PMby fwhitmire

    I am interested in the August Denim kit, but wanted to know if I could get the two patterns that are plus sized in Misses sizing instead?

3 August

  • Missing

    Aug 3, 2016, 11.57 AMby ziliabypenlo

    Project page is not updated. I posted a project but is not shown in project page. I would like to see other members’ project as well as to get feedback to my posted one..

30 July

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    Jul 30, 2016, 07.06 PMby 328nhf

    I am a Home Ec graduate with a teaching credential and have been sewing for about 70 years; therefore I consider myself an experienced sewer. I have made a wedding dress, suits (both men and women), and various other projects. I am now working on my first Burda pattern and find it very difficult. Why not put notches on seams rather than use numbers? I suggest you form focus groups for any future pattern development.

28 July

  • Missing

    Jul 28, 2016, 06.01 PMby Juliana Hernández

    Hello, sorry for my english. I Want to know if i buy a pattern come in all the sizes or Just one?

25 July

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    Jul 25, 2016, 06.28 AMby Maria Loupa

    Hello BurdaStyle since the last three days I can’t see any newer member projects. Also yesterday I tried to add a new project and it didn’t show at the projects. My Activity showed 6 projects but my studio had only 5 projects total amount. Then I removed the last project..

    Thank you.

23 July

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    Jul 23, 2016, 11.52 PMby Tacoinou

    Hi BurdaStyle support,

    My latest project is not showing up in my studio. I would appreciate it if you could fix it.

20 July

  • Missing

    Jul 20, 2016, 04.57 AMby Wandilo

    When I printed my test page for my pattern the square measures 11 × 11 cm but should be 10 × 10, how do I make it smaller?

15 June

  • Missing

    Jun 15, 2016, 06.42 AMby EMORINE

    Hello, I sign up to join Burda style and I would like to order some pattern but I can’t validated my order … Could you help me please thks in advance

11 June

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    Jun 11, 2016, 02.45 PMby DanaRose84

    Hello,

    There seems to be a lot of non-sewing stuff on the projects page that is clearly spam. It’s been there since last night.

    Dana

9 June

  • Missing

    Jun 9, 2016, 01.11 PMby amstylecreation

    bonjour, lorsque j imprime le patron, j ai tout sur une seule page, donc pas au format, j ai lu les instructions et tout vérifié mais impossible. merci pour votre aide;

5 June

31 May

  • Missing

    May 31, 2016, 12.46 AMby Yazmin Guzman

    Why cant I use the SEW30 discount code on my purchase – it says till May 30th - this message is May 30th…?

17 May

  • Missing

    May 17, 2016, 02.28 PMby Larussell6

    Can I use PayPal with my order

14 May

  • Missing

    May 14, 2016, 11.00 PMby kanonakerrigan

    I purchased pattern 10/2015 111B. The instructions refer to numbers (for example "baste band ends together (7)), as if there are illustrations to be looking at, but I don’t see any illustrations, so I can’t tell what the instructions are referring to. Am I missing something? thanks

13 May

  • Missing

    May 13, 2016, 05.41 PMby Jane Cornett

    I bought the sewing with Knits video and in it she says that she will email the slides and moves quickly through them. I’m wondering if those that got the video can also get the slides. Otherwise, the video doesn’t help too much.

2 May

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    May 2, 2016, 07.10 PMby mayinaposada

    Hi. The survey’s page you sent me doesn’t exist…

24 April

  • Missing

    Apr 24, 2016, 01.55 PMby Rajashree

    I signed up for the emails and am expecting two free patterns. Where do I look for those.

15 April

11 April

  • Missing

    Apr 11, 2016, 04.22 PMby crystalwoods

    April 11, has the issue around on-line orders been resolved yet? I would appreciate an update as I wait patiently to get sewing.

    1 Reply
    • Letterbicon_large

      Apr 11, 2016, 06.17 PMby burdastyle

      Yes, the issue was resolved and you should now be able to order digital patterns.

7 April

  • Missing

    Apr 7, 2016, 09.16 PMby rtsmith

    None of my patterns are in my library. What’s the issue? Can they be retrieved? Would appreciate a response.

    1 Reply
    • Letterbicon_large

      Apr 7, 2016, 09.19 PMby burdastyle

      I see one purchase from 2012 of 5 patterns. Those are in your account. If you continue to have trouble, please send a screenshot of your LIBRARY to answers@burdastyle.com

  • Missing

    Apr 7, 2016, 08.04 PMby ellerslie

    Internal Server Issue code 500 can not proceed to check out on my computer I would like to print the patterns in my cart ellerslie

    2 Replies
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      Apr 7, 2016, 08.39 PMby Thai Longino

      Has anyone replied back to you yet? This is so frustrating BurdaStyle is the only pattern company I use and enjoy being able to have them digitally!! I hope this gets resolved soon!

    • Letterbicon_large

      Apr 7, 2016, 09.13 PMby burdastyle

      Hello,

      Our Web Team is aware of the issue and working to resolve it as quickly as possible. Updates will be provided via our social media accounts (Facebook and Twitter).

      We do apologize for any inconvenience.

5 April

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    Apr 5, 2016, 11.48 PMby Thai Longino

    I have been trying to make a purchase for a dress pattern for the past couple of days, but every time I click the seccure checkout button it brings up an internal server error. 500 Error Internal Server Issue

    We’re sorry, but there was a server error. Please try again later.

    For updates regarding this issue, as well as other BurdaStyle news, please refer to our Twitter or Facebook pages.

    HELP PLEASE!

    1 Reply
    • Letterbicon_large

      Apr 7, 2016, 09.13 PMby burdastyle

      Hello,

      Our Web Team is aware of the issue and working to resolve it as quickly as possible. Updates will be provided via our social media accounts (Facebook and Twitter).

      We do apologize for any inconvenience.

4 April

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    Apr 4, 2016, 07.13 PMby MissSGC

    The promo code April30 is not working for video purchases. Keep getting “500 Error”.

    1 Reply
    • Letterbicon_large

      Apr 7, 2016, 09.13 PMby burdastyle

      Hello,

      Our Web Team is aware of the issue and working to resolve it as quickly as possible. Updates will be provided via our social media accounts (Facebook and Twitter).

      We do apologize for any inconvenience.

3 April

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    Apr 3, 2016, 02.23 PMby tessi

    I would like to know why topics that have absolutely NOTHING to do with sewing are allowed on this site? I am increasingly bombarded with photos of overly-endowed and scantily clad women that I have to scroll through to get to actual sewing projects. It is offensive and annoying. People selling products that have nothing to do with sewing is also annoying. There are currently 16 inappropriate posts on page one of the “projects” section.

    2 Replies
    • Missing

      Apr 4, 2016, 03.04 AMby Milady77

      I also have noticed this and I agree There should not be pornagraphic images on a sewing site and I sent a message complaining and hopefully this is brought to someones attention and something is done about it

    • Letterbicon_large

      Apr 7, 2016, 09.14 PMby burdastyle

      Our Web Team works daily to delete SPAM and ban members who post it. We do apologize if you see some of that SPAM before they have a chance to delete.

31 March

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    Mar 31, 2016, 06.33 PMby SueMH

    Hi BurdaStyle support, Just thought I would let you know that a member ‘zubiabasil’ ’ is making unusual comments. Is this a legitimate member. Thank you.

    1 Reply
    • Letterbicon_large

      Mar 31, 2016, 07.38 PMby burdastyle

      Thank you for letting us know

28 March

  • Missing

    Mar 28, 2016, 07.16 PMby Lusaru

    I tried to buy some patterns, but it declined my credit card saying something about the cvv. But, there is a pending charge of $1.00 from Burdastyle showing on my credit card. What is going on?

    1 Reply
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      Mar 31, 2016, 07.38 PMby burdastyle

      The pending charge should drop off.

      I apologize for the trouble you are having placing your order. There are a few different reasons this could be happening. First, if you are an international customer, it could be that your bank does not allow international charges. If this is the case, you can talk to your bank and they can usually assist you in placing the order. The second is that your bank may not recognize Burda as a legitimate site, and so it denies the transaction. Usually the financial institution will check it out and you will be cleared to use it in 24-48 hours, so you can just try again. Or third, our system does not recognize your banking institution. Typically this happens when you are using a temporary credit card (such as a gift card). If this is the case, you will need to try to place your order using another card.
      You could try using a different Internet browser for the purchase (i.e. Chrome, FireFox, Internet Explorer, etc.) to see if that clears up the issue.
      We accept American Express, Discover, MasterCard and Visa credit/debit/gift cards.

24 March

  • Missing

    Mar 24, 2016, 01.09 PMby teervin007

    Hi, I just bought the Halter Maxi-Dress 062012 pattern and after reading through it all, I did not see the fabric requirements for the dress. Can you help me with this or show me where I missed it? Thank you,

    1 Reply

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