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BurdaStyle Support

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5 December

  • Roxann_large

    Dec 5, 2014, 04.38 AMby roxannbenbow

    When I tried to register for the class Tips for adjusting patterns so They fit perfectly I get a 404 Error Page Not Found

    The page that you are looking for does not exist. Please check the address and try again.

    Also I paid for this class through my pay pal account on transaction #7449215433643362360334-

    Was the class canceled and if so I need a refund.

    1 Reply

2 December

  • Missing

    Dec 2, 2014, 09.10 AMby cmemmott

    Where can I find out how much faric is required for my project Oversized shirt dress 02/2010 Not included in instructions

    1 Reply

1 December

  • Missing

    Dec 1, 2014, 08.58 PMby espressive

    Hi, I registered and paid for a web seminar, but I can’t figure out how to attend it. I never received an email with information for the seminar. I’ve missed the live broadcast, but I’d still like to view and listen to the recorded version. What am I missing here?

    1 Reply
    • Letterbicon_large

      Dec 2, 2014, 05.27 PMby burdastyle

      All registrants (regardless if they attend the webinar live) will receive a “Thank You” email the following Monday (if the live webinar was on Thursday) or Thursday (if the live webinar was on Monday) with a recording of the event, the Q&A transcript, and any additional downloads/resources referenced during the event. You will also have the opportunity to email the presenter any follow-up questions you might have after watching the recording.
      Please note that our webinar emails include live links and sometimes will end up in a JUNK or SPAM folder. If you don’t receive the email, be sure to check those folders.
      A recording will also be available in your BurdaStyle.com Library.

25 November

  • 001_large

    Nov 25, 2014, 02.28 PMby pinkgribble

    Hi I have not been on the site for some time. So I decided to put up some things I have been working on. Just really having problems…..can’t remember being this hard. It says I have 19 projects but only can see 16. The new project I have put up are not shown and I can not find them anywhere…………..I find the information on how to make a project confusing as I can’t find what they are asking me for…………….Hope you can help as I really wanted to upload my new projects and its taking me ages………………..

    1 Reply

23 November

  • Missing

    Nov 23, 2014, 05.27 PMby Sheila Hibbert

    I cannot down load pattern for gold bag in Burda Style 12/2014

    1 Reply
  • Missing

    Nov 23, 2014, 07.30 AMby Gg92350

    Why did my pattern pieces print in a language I can not read. I only read English. This was my first pattern download. If I want to order another pattern I need to know how to get the pattern pieces in English. Thank you Mary McConnell gg92350

    1 Reply

21 November

  • In_florida_large

    Nov 21, 2014, 05.42 PMby Allison Page

    I uploaded my first project today. My picture shows up very wide and I don’t know how to fix it. Any tips? Also it isn’t showing up in member projects. Anything I need to do? It’s a turtleneck top 9/2010 121. Thanks!

    1 Reply
  • Missing

    Nov 21, 2014, 12.12 PMby Mavis Flux

    I bought a Burda pattern for the piped trench coat and am trying to find a print shop to have it printed out. You say to use 36" wide paper but the print shop has asked me for the depth needed. Can you help?

18 November

  • Missing

    Nov 18, 2014, 08.55 PMby mwagner16

    I downloaded the modell 103 burda style and the directions are for Burda 101. The patter pieces in the instructions do not match…or I am not seeing it clearly. I would like some assistance.

    2 Replies
    • Missing

      Nov 18, 2014, 08.59 PMby mwagner16

      Nevermind. I’m very silly. Apparently you should print the correct pattern that goes with the correct instruction! That’s what happens when your library continues to grow. Thank you!

    • Letterbicon_large

      Nov 19, 2014, 02.53 PMby burdastyle

      Some of our patterns will share a PDF with another pattern. If there are pieces on the PDF that are not mentioned in the Instructions, you can just ignore the pieces.

  • Image_large

    Nov 18, 2014, 12.38 AMby luhevego

    Good night . My language is Spanish . I wonder if you also have videos on this idioma. I read the English in a good way , but understand what I do is talk with difficulty. Thank you .

    1 Reply
    • Letterbicon_large

      Nov 18, 2014, 06.23 PMby burdastyle

      All of our products are only available in English.

12 November

11 November

  • Missing

    Nov 11, 2014, 09.31 PMby starzoe

    I am in Canada, can I download the $5.99 patterns?

    1 Reply

9 November

  • Missing

    Nov 9, 2014, 03.51 AMby sorayas

    Hello. Olease tell me how to diwnload a pattern. I click on get all instryctions in odf but it does not download.

    1 Reply
    • Letterbicon_large

      Nov 11, 2014, 12.49 AMby burdastyle

      Here is a link to our FAQ about downloading, printing and assembling our patterns:
      http://www.burdastyle.com/faq/patterns#faq_13

      The pattern and the instructions will be two separate downloads in your LIBRARY. From your BurdaStyle.com LIBRARY, you may wish to try to RIGHT CLICK (on a PC) or CTRL CLICK (on a MAC) the download links and then SAVE the files to your computer before viewing.
      We recommend updating to the latest version of ADOBE READER to view and print our patterns.

7 November

  • Missing

    Nov 7, 2014, 03.05 PMby Barbara Crawford

    I had registered for a class that ran yesterday which was Thursday about knock offs , I couldn’t attend but it should have been sent to my email and it has not been , my email is santa4u@sbcglobal.net , my name is Barbara Crawford . Please send asap

    1 Reply
    • Letterbicon_large

      Nov 7, 2014, 06.08 PMby burdastyle

      Hello,
      All registrants (regardless if they attend the webinar live) will receive a “Thank You” email the following Monday (if the live webinar was on Thursday) or Thursday (if the live webinar was on Monday) with a recording of the event, the Q&A transcript, and any additional downloads/resources referenced during the event. You will also have the opportunity to email the presenter any follow-up questions you might have after watching the recording.
      Please note that our webinar emails include live links and sometimes will end up in a JUNK or SPAM folder. If you don’t receive the email, be sure to check those folders.
      A recording will also be available in your BurdaStyle.com Library.
      Additionally, you can purchase recordings of our live webinars in the On Demand section of our main web site. Webinars are typically posted 1-2 weeks after the original airdate. Here is the direct link:
      http://www.burdastyle.com/howtos?by=burdastyle&most_recent=1&video=1
      Thank you for your interest in our webinars!

2 November

  • Missing

    Nov 2, 2014, 11.08 PMby carolineriepler

    My burdastyle login is not working for the academy side login in. Are they different. Want to do the Fabric design class

    1 Reply
    • Letterbicon_large

      Nov 3, 2014, 07.32 PMby burdastyle

      The username and password that you use for BurdaStyle.com will not work for our other web sites. You will need to create a new membership for each of our web sites that you would like to access.

1 November

  • Missing

    Nov 1, 2014, 03.45 PMby idamade

    I am wanting to sign up for the fabric design class beginning Nov 3, 2014, but when I try to register I get that dreaded “not found” blank page. Burda, please try to correct this. I REALLY want to take this class!

    2 Replies
    • Missing

      Nov 2, 2014, 11.15 PMby carolineriepler

      I am too, and its not working fro me too.

    • Letterbicon_large

      Nov 3, 2014, 07.32 PMby burdastyle

      The username and password that you use for BurdaStyle.com will not work for our other web sites. You will need to create a new membership for each of our web sites that you would like to access.

30 October

  • Missing

    Oct 30, 2014, 01.30 PMby aaugurk

    I’m not abel to buy the patterns that I want.

    I get this text: Your transaction could not be processed due to transaction not allowed on your account

    What to do?

    1 Reply
    • Letterbicon_large

      Oct 30, 2014, 06.44 PMby burdastyle

      There are a few different reasons this could be happening. First, if you are an international customer, it could be that your bank does not allow international charges. If this is the case, you can talk to your bank and they can usually assist you in placing the order. The second is that your bank may not recognize Burda as a legitimate site, and so it denies the transaction. Usually the financial institution will check it out and you will be cleared to use it in 24-48 hours, so you can just try again. Or third, our system does not recognize your banking institution. Typically this happens when you are using a temporary credit card (such as a gift card). If this is the case, you will need to try to place your order using another card.
      You could also try using a different Internet browser for the purchase (i.e. Chrome, FireFox, Internet Explorer, etc.) to see if that clears up the issue.
      We accept American Express, Discover, MasterCard and Visa credit/debit/gift cards.

27 October

  • Missing

    Oct 27, 2014, 03.06 PMby Εξωγήινος Νοσταλγός

    Hello! I just bought a mens pants pattern and I was really disappointed to see that there is no greek instructions… As long as you sell patterns to Greece, I think that you should translate instructions in greek!

    A greek sewer

    1 Reply
    • Letterbicon_large

      Oct 27, 2014, 08.33 PMby burdastyle

      Are you inquiring about a pattern you downloaded from this web site? We are a US based company and all of our products are provided in English. If you are asking about a printed envelope pattern that you purchased elsewhere….

      For Burda envelope pattern customer support and sales:
      - Germany: www.burdastyle.de
      - France: http://www.burdafashion.com/fr/index.html
      - Italy: http://www.burdafashion.com/it/index.html
      - Russia: http://www.burdafashion.com/ru/index.html
      - United States: http://www.simplicity.com
      If you purchased a Burda envelope pattern in the United States and need support regarding your purchase, please contact Simplicity Patterns directly.
      Simplicity Patterns customer support: Sharon Dorris,SDorris@simplicity.com
      Simplicity Patterns Co., Inc., 6050 Dana Way, Antioch, TN 37013
      If you purchased your envelope pattern outside of the United States and/or need support for an issue beyond the purchase (including English instructions), please contact the Burda Fashion Factory for assistance.
      Burda Fashion Factory customer support: Liliane Tricard,liliane.tricard@burda.com

18 October

  • 304300_10151433513729705_2115274514_n_large

    Oct 18, 2014, 02.22 PMby tychikitty

    The contact form is terrible. I need help and no one has gotten in touch with me. It’s been over a week. Is there a phone number to call for help??

    1 Reply

17 October

  • Missing

    Oct 17, 2014, 05.06 PMby Susiloy

    I am still confused about sizing… My pattern is 72,76,80,84,88….is this the bust size in centimeters?? I am aiming for a euro 36 or us (burda)10 or 84cm bust , so is that a size 84??

    1 Reply
  • Missing

    Oct 17, 2014, 11.14 AMby LaDulsaTina

    Hi, I’ve just uploaded a project (Mathilde Blouse – Tilly and the Buttons) but I can’t see it neither on my wall nor on the “Projects” page. Why?

    1 Reply
    • Letterbicon_large

      Oct 18, 2014, 04.21 PMby burdastyle

      Occasionally, there will be some wait time before new projects are posted. If you continue to have trouble, please email answers@burdastyle.com

  • Missing

    Oct 17, 2014, 12.01 AMby MargueritaB

    I purchased a Burda Style downloadable pattern yesterday Style 07/2013 which is a cowl necked tank, but it does not have any instructions included. Whilst I am a experienced sewer and can figure out what to do, I want instructions to make the style changes easier rather than having to ‘re-invent the wheel’. The notations on the pattern pieces are minimal and I presume I have to cut my own bias binding to finish the back armholes and neck. I want to put it on the bias and make it in silk satin but think it might take too much fabric.

6 October

3 October

  • Missing

    Oct 3, 2014, 12.52 AMby genevieve

    Three days ago i ordered and paid for the Rustic style dress e-pattern 10/2014. I have received no pattern or any correspondence,and it is very difficult to find where on the web pages to contact you. please let me know where is my pattern/ Glen Barnes

    glen@breakthroughconsulting.com.au

    1 Reply
    • Letterbicon_large

      Oct 7, 2014, 04.10 PMby burdastyle

      All of our available patterns come in downloadable .pdf files. Once you click “Get It” on the pattern page, the pattern is automatically sent to your Purchase History page within your profile. Go to your profile by clicking on your username, and click on Library. You can also access your Library in the right-hand side of the homepage.

2 October

  • Missing

    Oct 2, 2014, 04.35 PMby Carriechuck

    Hi-I signed up and paid for the fitting webinar that started last Monday and never received access to the class. I’ve tried multiple ways of getting in touch with burda to solve this issue but no one will get back with me. I’m now almost a week behind in the course. What can I do to get someone to get back to me? It was an expensive course and I was excited to take it. Thanks- Carrie (username CarrieChuck)

  • Missing

    Oct 2, 2014, 09.31 AMby fergarvaq

    Podría ayudarme alguien ????

    Soy español y tengo problemas para traducir las instrucciones de costura de algunos patrones .Alguien podría indicarme algún traductor de archivos pdf si lo utiliza para poder usarlo con los archivos de descarga de Burda ?? Gracias a todos.

1 October

  • Missing

    Oct 1, 2014, 04.56 AMby Chandra Ewell

    Very disappointed the coupon did not work all the way through the 30th. I guess no new patterns for me.

30 September

  • Missing

    Sep 30, 2014, 08.07 PMby alli62

    Tried to use the 30% discount code to buy patterns. It won’t work.

  • Missing

    Sep 30, 2014, 05.53 PMby Reen1

    I am trying to purchase a PDF pattern using the 30% off code NSM30 but keep getting an error message. Is this not valid on downloads?

27 September

  • Missing

    Sep 27, 2014, 10.00 PMby mariaelvia

    I try buy some patrons but I can not do please help me

    1 Reply

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