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BurdaStyle Support

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30 November

  • Missing

    Nov 30, 2016, 03.25 PMby Georgetown

    I recently downloaded my first pattern in a PDF format. Obviously it was printed on regularly paper so I had some challenges when cutting it out with my material. For example, for my dress both the front and back had to be cut on the fold so I had to turn one of the pieces over to cut it. That, of course, left me unable to see the lines for cutting. Any thoughts on how to make this easier? Is there an easy way to transfer the ‘paper’ pattern to something else that would make these kinds of challenges easier? I would love to hear your thoughts and experience.

27 November

  • Missing

    Nov 27, 2016, 06.44 AMby Annie Halpin

    I reside in Australia and have tried to purchase Patterns to download not able to is there a local point for this?I am a member have been for some time.

12 November

  • Missing

    Nov 12, 2016, 03.06 AMby Barbara Moss

    I have tried to pay for the Biker Style Peplum Jacket (on sale for $2.99 USD) several times and each time I enter my payment information, I’m sent back to the login screen. I have ordered patterns from your site before and never had any difficulty. I’d appreciate some help before the sale price is no longer valid. Thank you, Barbara Moss

5 November

  • Missing

    Nov 5, 2016, 06.36 PMby Linda Statton

    I’m trying to make blouse #6632. The instructions for the sleeve placket facing are so sparse that I just can’t figure out what to do. The illustrations are confusing. I’m an experienced sewer, but I’ve never encountered instructions like this. Can someone explain this process?

4 November

  • Missing

    Nov 4, 2016, 04.39 PMby Llew

    Hi. Is there any way we can pay for patterns by Paypal. In the UK, my bank charges almost as much as the pattern for currency conversion.

2 November

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    Nov 2, 2016, 08.29 AMby Mary Athey

    Hi I seem to have hit the inappropriate bit a few times on my comments recently. This was an accident so I would like to know how to remove this. Thanks mary x

  • Missing

    Nov 2, 2016, 03.34 AMby Marcia Vandercapellen

    I purchased the course “From Sketch to Pattern” but I don’t know how to access it, please help?

27 October

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    Oct 27, 2016, 09.21 PMby courtneydelia28

    For the life of me I can’t get pattern Pattern 118-042012-Schnitt_original.pdf Perfect Fitted Pencil Skirt pattern to print the correct test square. I’ve tried everything. Any suggestions? Is it possible that the pattern I purchased isn’t the right pattern? I’m getting really annoyed at this and thinking twice before I purchase another sewing pattern from Burda.

22 October

  • Missing

    Oct 22, 2016, 08.22 AMby saraA55

    How do I get the ebook so I can get the code to download a pattern? I can’t find it in my email and already downloaded the ebook above and don’t see it. Please help.

    1 Reply

16 October

  • Missing

    Oct 16, 2016, 09.04 PMby yonepix

    How do I edit or clean up my library? I am not able to delete the patterns I am no longer interested in. Thank you ahead for any help.

1 October

  • Missing

    Oct 1, 2016, 07.36 PMby AutyC

    When I print the pattern – the marks that I need to line up are not the same size. On the right side of the paper the triangle appears normal size and has a line that it sets up against. But the marks that are on the left side of the page appear MUCH smaller as if only the tip of the triangle made it in the printing. The legs don’t match the prior page’s triangle. I know there can be small gaps when printing to the edge of a page – but how do I match up these marks?

26 September

  • Missing

    Sep 26, 2016, 05.58 PMby Joan Allonby

    On t he slope pattern I purchased the test sizing box measures 5 inches instead of the 4 inches that was stipulated. I didn’t scale the pattern when downloadinng and printing so I am assuming my printed pattern is outsized the sme as the test block. What is the problem?

22 September

  • Missing

    Sep 22, 2016, 10.08 AMby favor

    HI I PURCHASED A PATTERN EARLY BUT MY PRINTER WWOULD NOT WORK HOW CAN I ACCESS THE PATTERN AGAIN OR DO I HAVE TO PAY AGAIN.

    1 Reply
    • Screen_shot_2016-02-13_at_9_36_00_pm_large

      Oct 27, 2016, 09.23 PMby courtneydelia28

      Go to your username, click on it, then at the bottom a list of tabs will appear. Click on the one that says library.

  • Missing

    Sep 22, 2016, 08.13 AMby Michaud

    I cannot fond the pattern I bought Please tell me how to do Thanks

    1 Reply
    • Screen_shot_2016-02-13_at_9_36_00_pm_large

      Oct 27, 2016, 09.23 PMby courtneydelia28

      Go to your username click on it and then click on the “library” tab in the list of tabs below.

20 September

  • Missing

    Sep 20, 2016, 02.32 AMby pabloquintana

    Hi, I found two patterns from Burda for download in another site. Unfortunately this site only allows home printing, and one cannot see the whole sheet. Can you help me getting these patterns from your site directly? I can’t seem to find them. Patterns are 7136 Blouse and 7045 Shirt.

13 September

  • Missing

    Sep 13, 2016, 03.45 PMby rene

    I uploaded a sewing project today, but I can’t see it in the project showcase. What did I do wrong?

9 September

  • Missing

    Sep 9, 2016, 05.12 PMby dressmeinsilk

    I purchased the National Sewing Month kit. The digital magazine works perfectly (so far). I tried to access one of the patterns and it worked well. However, the individual patterns that came in the kit are not properly installing on my computer. When I extract the files I get the following error for the individual patterns:

    An unexpected error is keeping you from copying the file. If you continue to receive this error, you can use the error code to search for help with this problem.

    Error 0×80070057: Parameter is incorrect.

    ._09:2011 Sleeveless Blouse Type: File Date Modified: 8/29/2016 4:26 PM Size: 239 bytes

    I get the same error with each one of the individual patterns. I have searched on the internet and tried the solutions I found there, but they did not solve the issue.

    I am using Windows 10, with a 64-bit Operating System, x64-based processor. However, I tried it on a Windows 7 computer and got the same error.

    Any assistance you can provide will be greatly appreciated!

7 September

  • Missing

    Sep 7, 2016, 11.33 AMby anatkanot

    Hi, how do I change the email settings on my account?

2 September

  • Missing

    Sep 2, 2016, 02.47 PMby Lynette Polzin

    The discount code sent in the newsletter for the weekend is not working. It says it can not be applied to this order.

30 August

  • Missing

    Aug 30, 2016, 07.08 PMby Tiff1009

    I just ordered a pattern to print at home. I did it on my phone thinking it would send the pdf to my email and I could print it from my computer. The pdf popped up on my phone and now it’s gone. Does it really not come via email? And how do I get it back?

26 August

  • Missing

    Aug 26, 2016, 02.02 PMby aless

    I am in Australia and our A4 pages measure (just over) 8.25 inches X (just under)11.5 inches. How can I print my chosen patterns to the correct size?

17 August

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    Aug 17, 2016, 09.55 PMby mlandrews

    Im in Australia. The plus size patterns here are sizes 44 – 52. Converted to Australian sizes what are these sizes? :)

14 August

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    Aug 14, 2016, 12.38 PMby Angie H

    My project shows up as added under my activities but its not showing up in my studio or on the all projects page.

7 August

  • Missing

    Aug 7, 2016, 02.09 PMby fwhitmire

    I am interested in the August Denim kit, but wanted to know if I could get the two patterns that are plus sized in Misses sizing instead?

3 August

  • Missing

    Aug 3, 2016, 11.57 AMby ziliabypenlo

    Project page is not updated. I posted a project but is not shown in project page. I would like to see other members’ project as well as to get feedback to my posted one..

30 July

  • Missing

    Jul 30, 2016, 07.06 PMby 328nhf

    I am a Home Ec graduate with a teaching credential and have been sewing for about 70 years; therefore I consider myself an experienced sewer. I have made a wedding dress, suits (both men and women), and various other projects. I am now working on my first Burda pattern and find it very difficult. Why not put notches on seams rather than use numbers? I suggest you form focus groups for any future pattern development.

28 July

  • Missing

    Jul 28, 2016, 06.01 PMby Juliana Hernández

    Hello, sorry for my english. I Want to know if i buy a pattern come in all the sizes or Just one?

25 July

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    Jul 25, 2016, 06.28 AMby Maria Loupa

    Hello BurdaStyle since the last three days I can’t see any newer member projects. Also yesterday I tried to add a new project and it didn’t show at the projects. My Activity showed 6 projects but my studio had only 5 projects total amount. Then I removed the last project..

    Thank you.

23 July

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    Jul 23, 2016, 11.52 PMby Tacoinou

    Hi BurdaStyle support,

    My latest project is not showing up in my studio. I would appreciate it if you could fix it.

20 July

  • Missing

    Jul 20, 2016, 04.57 AMby Wandilo

    When I printed my test page for my pattern the square measures 11 × 11 cm but should be 10 × 10, how do I make it smaller?

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