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BurdaStyle Support

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24 April

  • Missing

    Apr 24, 2016, 01.55 PMby Rajashree

    I signed up for the emails and am expecting two free patterns. Where do I look for those.

15 April

11 April

  • Missing

    Apr 11, 2016, 04.22 PMby crystalwoods

    April 11, has the issue around on-line orders been resolved yet? I would appreciate an update as I wait patiently to get sewing.

    1 Reply
    • Letterbicon_large

      Apr 11, 2016, 06.17 PMby burdastyle

      Yes, the issue was resolved and you should now be able to order digital patterns.

7 April

  • Missing

    Apr 7, 2016, 09.16 PMby rtsmith

    None of my patterns are in my library. What’s the issue? Can they be retrieved? Would appreciate a response.

    1 Reply
    • Letterbicon_large

      Apr 7, 2016, 09.19 PMby burdastyle

      I see one purchase from 2012 of 5 patterns. Those are in your account. If you continue to have trouble, please send a screenshot of your LIBRARY to answers@burdastyle.com

  • Missing

    Apr 7, 2016, 08.04 PMby ellerslie

    Internal Server Issue code 500 can not proceed to check out on my computer I would like to print the patterns in my cart ellerslie

    2 Replies
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      Apr 7, 2016, 08.39 PMby Thai Longino

      Has anyone replied back to you yet? This is so frustrating BurdaStyle is the only pattern company I use and enjoy being able to have them digitally!! I hope this gets resolved soon!

    • Letterbicon_large

      Apr 7, 2016, 09.13 PMby burdastyle

      Hello,

      Our Web Team is aware of the issue and working to resolve it as quickly as possible. Updates will be provided via our social media accounts (Facebook and Twitter).

      We do apologize for any inconvenience.

5 April

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    Apr 5, 2016, 11.48 PMby Thai Longino

    I have been trying to make a purchase for a dress pattern for the past couple of days, but every time I click the seccure checkout button it brings up an internal server error. 500 Error Internal Server Issue

    We’re sorry, but there was a server error. Please try again later.

    For updates regarding this issue, as well as other BurdaStyle news, please refer to our Twitter or Facebook pages.

    HELP PLEASE!

    1 Reply
    • Letterbicon_large

      Apr 7, 2016, 09.13 PMby burdastyle

      Hello,

      Our Web Team is aware of the issue and working to resolve it as quickly as possible. Updates will be provided via our social media accounts (Facebook and Twitter).

      We do apologize for any inconvenience.

4 April

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    Apr 4, 2016, 07.13 PMby MissSGC

    The promo code April30 is not working for video purchases. Keep getting “500 Error”.

    1 Reply
    • Letterbicon_large

      Apr 7, 2016, 09.13 PMby burdastyle

      Hello,

      Our Web Team is aware of the issue and working to resolve it as quickly as possible. Updates will be provided via our social media accounts (Facebook and Twitter).

      We do apologize for any inconvenience.

3 April

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    Apr 3, 2016, 02.23 PMby tessi

    I would like to know why topics that have absolutely NOTHING to do with sewing are allowed on this site? I am increasingly bombarded with photos of overly-endowed and scantily clad women that I have to scroll through to get to actual sewing projects. It is offensive and annoying. People selling products that have nothing to do with sewing is also annoying. There are currently 16 inappropriate posts on page one of the “projects” section.

    2 Replies
    • Missing

      Apr 4, 2016, 03.04 AMby Milady77

      I also have noticed this and I agree There should not be pornagraphic images on a sewing site and I sent a message complaining and hopefully this is brought to someones attention and something is done about it

    • Letterbicon_large

      Apr 7, 2016, 09.14 PMby burdastyle

      Our Web Team works daily to delete SPAM and ban members who post it. We do apologize if you see some of that SPAM before they have a chance to delete.

31 March

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    Mar 31, 2016, 06.33 PMby SueMH

    Hi BurdaStyle support, Just thought I would let you know that a member ‘zubiabasil’ ’ is making unusual comments. Is this a legitimate member. Thank you.

    1 Reply
    • Letterbicon_large

      Mar 31, 2016, 07.38 PMby burdastyle

      Thank you for letting us know

28 March

  • Missing

    Mar 28, 2016, 07.16 PMby Lusaru

    I tried to buy some patterns, but it declined my credit card saying something about the cvv. But, there is a pending charge of $1.00 from Burdastyle showing on my credit card. What is going on?

    1 Reply
    • Letterbicon_large

      Mar 31, 2016, 07.38 PMby burdastyle

      The pending charge should drop off.

      I apologize for the trouble you are having placing your order. There are a few different reasons this could be happening. First, if you are an international customer, it could be that your bank does not allow international charges. If this is the case, you can talk to your bank and they can usually assist you in placing the order. The second is that your bank may not recognize Burda as a legitimate site, and so it denies the transaction. Usually the financial institution will check it out and you will be cleared to use it in 24-48 hours, so you can just try again. Or third, our system does not recognize your banking institution. Typically this happens when you are using a temporary credit card (such as a gift card). If this is the case, you will need to try to place your order using another card.
      You could try using a different Internet browser for the purchase (i.e. Chrome, FireFox, Internet Explorer, etc.) to see if that clears up the issue.
      We accept American Express, Discover, MasterCard and Visa credit/debit/gift cards.

24 March

  • Missing

    Mar 24, 2016, 01.09 PMby teervin007

    Hi, I just bought the Halter Maxi-Dress 062012 pattern and after reading through it all, I did not see the fabric requirements for the dress. Can you help me with this or show me where I missed it? Thank you,

    1 Reply

19 March

  • Missing

    Mar 19, 2016, 09.28 PMby William Francis Penny

    hey im just getting back to sewing i bought a sewing machine its been 10 years i was taught to make things piece by piece by a retired sewing teacher .My first project was a beautiful rag quit with denim and red and navy flannel, with a beige a blue striped material and i made my own bias tape and made ties on it. its a womens cop where were donated supplies and sell and the girls are paid in gift certificates so she doesn’t have to claim as income and the sewing and other craft lessons were a bonus. so know i bought a pattern 9478 and im having a little trouble i dont understand it. its crazy i know but i just need a little guidence i know how to sew.can anyone help is there anywhere i can watch someome making the pattern

    2 Replies
    • Missing

      Mar 21, 2016, 02.36 PMby Lazemaple

      do you have more details on the pattern or a link to it I’m having trouble finding it

    • Letterbicon_large

      Mar 25, 2016, 10.19 PMby burdastyle

      Our Discussions Forum (http://www.burdastyle.com/discussions) is a great place to look for help. Our members have a huge, collective knowledge of all things sewing-related, and chances are if you have questions or trouble, someone else might too. Search through past forum posts, or post a new one. You may find just the answer you need, and help others in the process.

18 March

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    Mar 18, 2016, 10.24 PMby bubbieone

    I want to buy the Shift dress with slits #129, However the sizing says 17 18 19 20 21. I have checked the sizing charts several times, and nothing corresponds. Am I missing something? I have been buying Burda for many years, and have never seen these numbers on the sizing side.

    1 Reply
    • Letterbicon_large

      Mar 19, 2016, 12.21 AMby burdastyle

      Those sizes can be found on the PETITE size charts

  • Missing

    Mar 18, 2016, 04.47 PMby GisMdy

    Hi I’m trying to buy a pattern of your today’s 50% sale, but I have already tried with 3 different cards and the purchase can not be completed. Do you have another option of payment? I think the site is the problem because I checked my cards and there isn’t any problem with them.

    Thanks

    1 Reply
    • Letterbicon_large

      Mar 19, 2016, 12.21 AMby burdastyle

      I have responded to your email inquiry.

17 March

  • Missing

    Mar 17, 2016, 05.17 PMby raymed

    Why doesn’t my project show on projects yet?

  • Nedoux_large

    Mar 17, 2016, 10.27 AMby Nedoux

    Hi BurdaStyle support,

    I posted a new project an hour ago and it is not showing on the Members Projects home page. It is not showing in my Studio either.

    Thank you,

    Nedoux

    1 Reply
    • Letterbicon_large

      Mar 17, 2016, 04.49 PMby burdastyle

      Our web team is aware of the issue and working to resolve it as quickly as possible.

16 March

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    Mar 16, 2016, 07.57 PMby Ellen Hatteland

    Hi BurdaStyle support, I’m not sure if you are aware of it, but members project doesn’t come up anymore. I hope you can be able to fix it very soon. Thanks and regards, Elllen

    1 Reply
    • Letterbicon_large

      Mar 17, 2016, 04.49 PMby burdastyle

      Our web team is aware of the issue and working to resolve it as quickly as possible.

15 March

  • Missing

    Mar 15, 2016, 07.17 PMby latetotheparty

    Hi! I recently purchased “Jersey Blazer 04/2014 #102” and am struggling with both vents and lining as there are no instructions for these steps included in the pattern. Can you supply or refer me to directions for completing these steps?

    1 Reply
    • Letterbicon_large

      Mar 17, 2016, 04.53 PMby burdastyle

      I have forwarded your inquiry along to our pattern department for assistance.

1 March

20 February

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    Feb 20, 2016, 04.05 AMby whenmelissawasgood

    Is there a way to add the patterns from my burda magazine collection into my burdastyle library? It would be so very convenient to see them all in one place!

    1 Reply
    • Letterbicon_large

      Mar 5, 2016, 12.27 AMby burdastyle

      There is not currently a way to do this. Sorry!

10 February

  • Missing

    Feb 10, 2016, 11.26 PMby tmrice

    I purchased the pattern 101 hoodie top. I am making version C that has banded sleeves and bottom. The pattern does not have the bands. I have printed it off and taped it all together…no bands and no bands shown on the pattern piece diagram. I don’t know what size to make the bands! I read through all instructions in case a dimension was mentioned but nothing. Now what!

    1 Reply
    • Letterbicon_large

      Feb 23, 2016, 03.40 PMby burdastyle

      The band measurements are on the second page in the chart.

21 January

  • Missing

    Jan 21, 2016, 11.59 PMby maksews

    I purchased the “wardrobe essentials” sewing book and have found an error. I am in the process of making the cowl top from 12-2012,, #118. I was having difficulty joining the shoulder seams, searched all the blogs and couldn’t figure it out. When I compared the magazine pattern to the pattern in the book, I found an entirely different back. I can remedy this but am very concerned about the rest of the patterns. What can I expect to find?

16 January

  • Missing

    Jan 16, 2016, 03.14 PMby Brian Hughes

    Hello, I have just purchased " (2 Patts ) .Mens Western Jacket #126- the pattern download of this suck at half-way . What can be done to rectify ? .The other one-Mens Ruffeld Costume Shirt 01/2016#128. query , I donwloaded both parts ,but run out of A4 paper ,to print "Patt"on , do these “download” stay in my system for later printing ?. I must pointout we are in a intermittant (internet signal) area . Thankfull for any help ,B-H

    1 Reply
    • Letterbicon_large

      Jan 18, 2016, 06.54 PMby burdastyle

      From your BurdaStyle.com LIBRARY, you may wish to try to RIGHT CLICK (on a PC) or CTRL CLICK (on a MAC) the download links and then SAVE the files to your computer before viewing.
      We recommend updating to the latest version of ADOBE READER to view and print our patterns.
      Here is a link to our complete FAQ about downloading, printing and assembling our patterns:
      http://www.burdastyle.com/faq/patterns#faq_13
      I hope that helps!

13 January

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    Jan 13, 2016, 04.02 PMby Brian Hughes

    Hi, This maysound simply ! How do i confirm &pay (Patterns) that are in my basket , B_H .

    1 Reply
    • Letterbicon_large

      Jan 13, 2016, 11.16 PMby burdastyle

      Click the link for SHOPPING CART found at the top of the web page. From there, choose SECURE CHECKOUT and enter your payment info. After payment is processed, you can download your patterns from your LIBRARY. I hope that helps!

8 January

  • Missing

    Jan 8, 2016, 05.57 PMby Ona Weber

    I’m using Burda Pattern 6947. The bolero jacket requires a “twin needle” stitching. My machine does not have this capability. The material is a stretchy mesh. The rest of the seams I used a zig-zag stitch. Any suggestions?

6 January

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    Jan 6, 2016, 10.28 PMby mumimor47

    Hi. I have paid $19,99 every month for a long time to Burda TV, but I can’t figure out how to se them, please help me? kind regards Birgit Christensen Hvalsoevej 36 2700 Broenshoej Denmark, Europe

    1 Reply
    • Letterbicon_large

      Jan 7, 2016, 09.23 PMby burdastyle

      Here is a link to the Video web site:
      https://videos.burdastyle.com/

      PLEASE NOTE: The username and password that you use for BurdaStyle.com is not interchangeable with our other web sites. You will need to create a new membership for each of our web sites that you would like to access.

  • Missing

    Jan 6, 2016, 04.47 PMby hkhavari

    My pattern doesn’t have shade for facing on it?how can I get facing pattern?

4 January

  • Missing

    Jan 4, 2016, 03.27 PMby Brian Hughes

    Hi , Do I have to give all my “details”, just to get 2 patterns @ $5.99 each ? I will have to go elsewere . My (internet service here is very poor) .goes down regular !.

16 December

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    Dec 16, 2015, 03.05 PMby Elpida Kyriakou

    Hi, I think something is wrong with my profile. I can’t see the last two projects I uploaded today (I haven’ t published them). The project count shows 40 but I can only see 38 projects… Thank you…

    1 Reply
    • Letterbicon_large

      Dec 16, 2015, 06.40 PMby burdastyle

      We were having some technical issues with the web site that should now be fixed. If you continue to have trouble, please email details to answers@burdastyle.com

14 December

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