Burda Style For people who sew

I tried to submit few project but your server rejects them with this notification:

We’re sorry, but there was a server error. Please try again later.

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(error 500)

What is wrong, does it happen to somebody else and what can be done to fix it?

Jan 16, 2010, 03.19 PM by nojallakuutamo

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17 Posts

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  Jan 16, 2010, 10.55 PMby nojallakuutamo

  What’s most confusing, I see a lot of new projects online, contributed by other members.

  Why can’t I upload any?

  1 Reply

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    May 10, 2010, 02.15 PMby grosgrain

    I have been having this problem too.

    I’ve found the only way I can upload a project is if I run it through, get the error code, hit the back button, hit the refresh button, reenter the title and style, all but one of my pics are gone, but I hit ‘update’. Then I go to the ‘your project has been saved’ page and I go to edit and I add another pic, hit update. I do that again until all my pics are uploaded. Then I hit ‘publish’.

    Very tedious, but that is the only thing that works.

    I would think it’s a problem with the photos since it works if you upload one by one.

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  Jan 17, 2010, 07.55 AMby sew4my3

  Your issue has been reported. Have you tried to reset your browser and empty cache? I use Safari and will use this as an example. Go to your browsers menu by clicking on Safari (or your browser). There will be a choice to reset and click on that. This will give you the options of what you would like to have reset. Also, empty your cache. If this does not work please let me know and we will figure out the problem. Happy sewing!
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  Jan 17, 2010, 11.01 AMby nojallakuutamo

  I cleared my cache few days ago so it shouldn’t be the reason.

  For some reason, I tried it again last night and it worked. Is this problem associated with number of users trying to do the same thing?

  Thanks for your reply.
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  Jan 18, 2010, 06.40 PMby demodefashion

  I am having the same problem. It seems like they need a better server
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  Jan 28, 2010, 06.51 PMby alden

  Hey all, this was an issue with our server but we have been busy fixing it. let me know if you are still having this issue!
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  Mar 12, 2010, 10.50 PMby squirrellypoo

  I’m experiencing this issue – I just tried to upload a project now and got the 500 Internal Server Error…

  1 Reply

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    May 10, 2010, 02.15 PMby grosgrain

    I have been having this problem too.

    I’ve found the only way I can upload a project is if I run it through, get the error code, hit the back button, hit the refresh button, reenter the title and style, all but one of my pics are gone, but I hit ‘update’. Then I go to the ‘your project has been saved’ page and I go to edit and I add another pic, hit update. I do that again until all my pics are uploaded. Then I hit ‘publish’.

    Very tedious, but that is the only thing that works.

    I would think it’s a problem with the photos since it works if you upload one by one.

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  Mar 14, 2010, 07.21 PMby katensew

  I too have had the same problem for 2 days. Furthermore when I tried to report the problem it came up as order rejected as I wasn’t authorised to make changes ! This is the only way I can report that I too am getting the internal server problem 500…. Any ideas ?

  2 Replies

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    Mar 16, 2010, 04.30 AMby imogens

    I am having the same problem! Not only am I unable to add projects or update my profile, I can’t report the problem either or it tells me that I’m trying to make a change that isn’t allowed!

  • 

    May 10, 2010, 02.15 PMby grosgrain

    I have been having this problem too.

    I’ve found the only way I can upload a project is if I run it through, get the error code, hit the back button, hit the refresh button, reenter the title and style, all but one of my pics are gone, but I hit ‘update’. Then I go to the ‘your project has been saved’ page and I go to edit and I add another pic, hit update. I do that again until all my pics are uploaded. Then I hit ‘publish’.

    Very tedious, but that is the only thing that works.

    I would think it’s a problem with the photos since it works if you upload one by one.

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  Mar 15, 2010, 08.57 AMby judeb

  Yep me too, finally got some photo’s organised and now keep getting the internal server problem 500 so can’t get the projects uploaded anyway, aargh. :(
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  Mar 15, 2010, 11.07 AMby sew4my3

  Your issue is reported.
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  Mar 15, 2010, 09.36 PMby prudencerabbit

  I have the same issue (server problem 500). I’ve been trying to upload a new project and pattern today—I’ve given it four tries already, with no luck!

  1 Reply

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    Mar 16, 2010, 04.51 AMby sew4my3

    I will let the powers that be know. Thank you.

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  Mar 18, 2010, 12.16 PMby dunskins

  I am also unable to load a project. I fill in all the required fields, and then get a message telling me I have to select a project. Not sure what this means?
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  Mar 18, 2010, 10.04 PMby helenadoll

  It keeps happening to me too, and takes a few tries for it to work!
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  Mar 19, 2010, 09.54 AMby katensew

  I too had this problem and it took days - it seems that very often items that we have selected / clicked seem to get deselected on clicking finish/submit e.g. choose a project, no image, choose one fabric etc -- It took numerous tries by me over 3 days to finally get my project uploaded.
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  Mar 19, 2010, 07.26 PMby wzrdreams

  I keep trying to upload a project ( i’m on my work PC) and I get either the “you must chose a project” message, or the “that name is already taken” excuse (it’s not)….. I’m bummed. Not that my photos are anything great (pretty crappy actually) but I’m amped about a finished project and wanted to post. :(

  1 Reply

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    May 10, 2010, 02.16 PMby grosgrain

    I have been having this problem too.

    I’ve found the only way I can upload a project is if I run it through, get the error code, hit the back button, hit the refresh button, reenter the title and style, all but one of my pics are gone, but I hit ‘update’. Then I go to the ‘your project has been saved’ page and I go to edit and I add another pic, hit update. I do that again until all my pics are uploaded. Then I hit ‘publish’.

    Very tedious, but that is the only thing that works.

    I would think it’s a problem with the photos since it works if you upload one by one.

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  Mar 22, 2010, 11.16 PMby dnembhard

  I’m having similar problem. I’ve been trying to upload a project and get a message that I need to “choose a project material”, which I’ve done every single time. I’m sad too, as I’ve finally got photos of my project to be able to upload.

  1 Reply

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    Mar 23, 2010, 04.32 AMby sew4my3

    Did you click on the pink “Add New Material” after you selected your fabric? It is located just below the box list of materials. You will also have to do this with the style category, click on the pink “Add a New Style” just below the style box. If you are still having troubles let me know and I will get someone in the offices to look in to it. Happy Sewing from your friendly forum manager!

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  Mar 23, 2010, 03.59 PMby dnembhard

  Thanks! I found the buttons (right in front of me!), and was able to publish.
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  May 10, 2010, 02.14 PMby grosgrain

  I have been having this problem too.

  I’ve found the only way I can upload a project is if I run it through, get the error code, hit the back button, hit the refresh button, reenter the title and style, all but one of my pics are gone, but I hit ‘update’. Then I go to the ‘your project has been saved’ page and I go to edit and I add another pic, hit update. I do that again until all my pics are uploaded. Then I hit ‘publish’.

  Very tedious, but that is the only thing that works.

  I would think it’s a problem with the photos since it works if you upload one by one.

  1 Reply

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    May 10, 2010, 10.11 PMby sew4my3

    Wow! That’s a lot of work and not a good thing!

    I have reported this issue to the powers that be.