OOOOKAY! So, in a total tiff and gaga over this pattern (everyone’s lovely pics of ther finished Jennies fueled the frenzy) I downloaded the pattern… looking for the “dress variation” version of the instructions. Um.. YEAH.. why did I have to BUY it TWICE (descriptions for different variations) to realize (or maybe I still haven’t figured it out) that all versions of the pattern are included on ALL of the pattern listings of the “Jenny” in the pattern download tab..? WHAT Really? .. you say..

YES! at least that’s how I understand it. There are what? Three (maybe four, can’t remember, but I paid for TWO of them!) different “variations” to BUY and print, but all three of them have the same pattern pieces to print and same instructions… BOth of the ones I downloaded are the exact same. I’m really bummed I paid for the the thing twice (two different variations, or so I thought) and got the same pattern when all I had to do was buy one of them, the description needs to be better on the patterns AND if you are going to add variations to the patterns and sell them as a “Group” then perhaps it’s best to delete the old single variation versions.

I’m really bummed out that I had to spend the extra money for the same pattern when I totally would have used it to purchase some other nice pattern for my collection. 80(

If I am mistaken on this, and I very well could be, I just don’t want to be left feeling “jipped”, PLEASE someone explain this to me and why there are three (or more) listings for the VERY same pattern (once printed) but is described at variation A, variation B, variation C (etc etc..). I find this somewhat misleading and troubling, makes me sad, I LOVE Burdastyle to no end.

Oh and I did message Burda for help…. LAST week… no word back yet….

Feb 24, 2010, 02.37 PM by campbelltown

Edit4_large

4 Posts

  • David_headshot_large

    Feb 26, 2010, 06.30 PMby mynameisdavid

    Hi There,

    I am very sorry for the inconvenience, and for the delayed reply on our end. In the future, we will work to make sure our pattern descriptions are a bit more clear.

    I would be happy to issue you a refund for this error. I am sending you an e-mail now explaining the refund procedure. If you have further questions, please feel free to e-mail me directly at David[at]BurdaStyle[dot]com.

    Best,

    David

    1 Reply
    • Missing

      May 4, 2010, 08.27 PMby jpap

      Hi David,
      I had the same issue and sent an email today. Just found this post. I was looking for the dress instructions/pattern as well. Why aren’t they all included under one heading? Each Jenny pattern states that it contains three skirt patterns and one dress! Please help.
      Thank you,
      J

  • David_headshot_large

    May 4, 2010, 09.39 PMby mynameisdavid

    Hi There,

    I just replied to your e-mail. I hope we can clear this up for you too!

    Best,

    David @ BurdaStyle

  • Official_photo_small_version_large

    Jun 16, 2010, 03.49 PMby jenny80

    I am having the same issue – I can’t find the dress instructions. Where can I find them? thanks Jenny

    1 Reply
    • Burdastyle_moderator_thumb

      Jun 18, 2010, 04.26 PMby sew4my3

      Hello Jenny80,

      Write to David at david@burdastyle.com with “Jenny instructions needed” in the subject line and what is needed in the body of the email.

      Best regards,
      sew4my3

  • Official_photo_small_version_large

    Jun 18, 2010, 05.28 PMby jenny80

    Thanks – I already did this, no reply yet, but hopefully I’ll get one soon.

    1 Reply
    • Burdastyle_moderator_thumb

      Jun 18, 2010, 10.22 PMby sew4my3

      Well, I think you’ve waited too long, so go to my profile page and contact me with your email and I will send you the instructions.

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