I just spent the past 4 hours trying to download the pattern for Pete #BS-001 over and over again. It eitrher doesn’t download at all or when it actually does download, the PDF doesn’t appear at all. I have the latest version of Adobe Reader and Windows Internet Explorer…..WHY won’t some of my downloads work?

Im000801_large

9 Posts

  • Picture_2_large

    Oct 14, 2009, 03.10 PMby alden

    Hey RedSoxtober, I’m sorry! that sounds really frustrating. I will try and trouble shoot this issue for you. Is it still happening? are you using a PC or Mac? Which version of internet explorer are you using?

    1 Reply
    • Im000801_thumb

      Oct 14, 2009, 06.21 PMby redsoxtober

      I’m using PC (Windows XP) and have Internet Explorer 8. I also have Adobe Reader 8.

      Well, I just tried to download the pattern again just now and it’s still not working.

  • Missing

    Oct 14, 2009, 05.49 PMby lisammasteryinccom

    Hi, I bought the legging pattern on my iphone (from which I can’t print). I planned on using my work computer today to access the pattern and print it out but I don’t see any place on website to access the pattern I paid for.

    1 Reply
    • Picture_2_thumb

      Oct 14, 2009, 06.30 PMby alden

      go to you profile by clicking on your name and then go to the “my account” tab, from there click on purchased patterns and you will see the leggings, then all you have to do is download them!

  • Missing

    Oct 14, 2009, 05.49 PMby lisammasteryinccom

    Hi, I bought the legging pattern on my iphone (from which I can’t print). I planned on using my work computer today to access the pattern and print it out but I don’t see any place on website to access the pattern I paid for.

    1 Reply
    • Burdastyle_moderator_thumb

      Oct 15, 2009, 02.10 AMby sew4my3

      Just go to your wall and go under “My Account” then choose “Purchase History” and you will find all of your purchase library there. If you still have issue please let us know. Happy Sewing!

  • Im000801_large

    Oct 15, 2009, 12.38 AMby redsoxtober

    I tried downloading a few more times and a few other patterns and still no luck….

    1 Reply
    • Picture_2_thumb

      Oct 15, 2009, 01.52 PMby alden

      hmmmmmm, that really frustrating and odd. Try clicking save as instead of open, if that doesn’t work we will move in the big guns!

      Can you tell me step by step what you do so that I can try and recreate the problem?

  • Im000801_large

    Oct 15, 2009, 05.31 PMby redsoxtober

    Since the patterns are already in my purchase history, I just click on ‘Print Pattern at Home’. Ever since this website changed the “Open or Save” option doesn’t pop up. What usually happens is the PDF will open in a new tab in my browser instead of opening in the Adobe Reader program window. After it dowloads I click on the “Save” icon. I never had a problem downloading patterns before the website changed.

    PS I accidently clicked the lightning bolt. I though it was a part of the ‘Reply’ button. My apologies for that.

    1 Reply
  • Missing

    Oct 16, 2009, 08.56 AMby matsa

    I have the same problem as RedSoxtober. cant seem to download pattern for Pete #BS-001, I got a error message from adobe after a while saying “The file is damaged and could not be repaired”

  • Im000801_large

    Oct 24, 2009, 06.46 PMby redsoxtober

    I still can’t download the pattern. ???

    1 Reply
    • Picture_2_thumb

      Oct 26, 2009, 10.17 PMby alden

      Hey,
      Our Programmers have been informed and should be working on this soon. It will be fixed as soon as possible!

  • Missing

    Dec 12, 2009, 10.17 PMby hplatero

    This will be my first time downloading a pattern. I use a Mac with OS X and I use Firefox instead of Internet Explorer. Will this be a problem when I try to download a pattern? I really don’t care for Internet Explorer.

  • D5f933343f0a080c01f32971553290670465a604_large

    Dec 13, 2009, 05.22 PMby zora

    There are some free patterns, try one of them first to find out if it works. I use Firefox with Windows and never had a problem with downloads on this site.

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