I have just logged in to my account and the patterns I bought/downloaded on the previous site are not there? Is this just a glitch or am I expected to buy patterns again?
Please help?

Aug 19, 2009, 11.53 PM by dellap

Missing

4 Posts

  • 20fb33df4a0c917817bd1d9027a1ba824e4a45e1_large

    Nov 10, 2009, 11.37 AMby barbaraagatha

    Same issue! I can see a fraction of my purchased patterns from the old site. I want them back cause I have changed my PC since and I need to download them again!

    1 Reply
    • Picture_2_thumb

      Nov 11, 2009, 11.16 PMby alden

      hey!
      we are working on this right now, which patterns are missing???

  • Ekka_large

    Nov 22, 2009, 12.38 AMby beastofcotton

    Having a similar problem, but not as a result of the changeover from the old site. I bought the Minna pattern yesterday and downloaded the ‘print at home’ pdf. Today, since my printer is malfunctioning, I want to get the pattern printed at the copy shop, but when I go to the pattern, it appears as if I haven’t purchased it. Not sure if I’m doing something wrong, or if it is a glitch. Cheers.

    1 Reply
    • Picture_2_thumb

      Nov 23, 2009, 10.40 PMby alden

      hey,
      go to “my account”, go to purchase history and then you can download it from there! let me know if you have any other questions!

  • Ekka_large

    Nov 28, 2009, 06.50 AMby beastofcotton

    aha! Thank you.

  • Missing

    Nov 28, 2009, 12.56 PMby sweetcooke

    I cannot purcahse patterns any more. The site is rejecting any credit card I attempt to use. I have written to answers@burdastyle.com and have not received a reply, since August I have been writing. Can anyone help me?

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