Burda Style For people who sew
I have fullfiled my shopping cart so I want to buy selected patterns, but I can not confirm and place my order – point 2. Payment Details and point 3. Confirmation are freezed. Can anyone tell me what is the problem or what am I supposed to do? Tnx in advanced.
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Dec 10, 2012, 12.19 AMby BurdaStyle Support
Hello rebecalady,
I apologize for this frustrating experience.
Are you getting an error message? If so, what does it say?
I am happy to look into this further with a bit more information. We hope to have this problem solved soon so that you can start sewing.
Best,
BSS
Jan 29, 2013, 06.27 PMby Cléovdv
I have the same problem! The patterns stay in my cart. I can not confirm or pay the patterns I want. That also means I n-do not have acces to them and that is frustrating.
1 Reply
Feb 1, 2013, 04.15 PMby BurdaStyle Support
Hello Cléovdv,
I apologize for this frustrating experience.
In order to better understand the issue, please e-mail me with a little more information.
Are you getting an error message? If so, what does it say? Please take a screenshot if you can.
When you are attempting to purchase the patterns within your shopping cart, are you successfully logged into your member account?
Which steps are you taking to purchase your pattern? What is the exact step halting the checkout process?
With additional information we will be able to further investigate this issue. We hope to have this worked out soon so you can start sewing.
Best,
BSS
Answers@BurdaStyle.com
Jun 3, 2013, 12.18 PMby tengkoy
Well if you can not buy it here in the on line then get out of your shell and the shopping at a mall near you. I believe this stuff is available there. – Brenda Lee Reed