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Recently, I’ve noticed that the pictures I upload sometimes get switched around between when I upload them and when I get to the project summary page. I usually put them in a specific order and it’s just kind of annoying when I don’t catch that they switched right away and I have to go back in and re-upload them. Also, I’ve noticed that the jpgs off my camera, when directly uploaded, if they are vertical, end up getting squished into the sizing for the horizontal ones. I end up having to open the pictures in Preview, resaving them as a jpg with another name and then reuploading. I guess for both of these issues I have work-arounds, but I thought I’d post to give feedback and see if others have similar issues. Thanks for listening!


16 Posts Sign in to add a post

  • 20171108_1034241_large

    Jun 29, 2011, 09.00 AMby Kasiorist

    I don’t seem to be able to view photos on certain blog entries e.g. Surf’s Up! surf inspired wear but also noticed that some articles from Editor’s Pick like DIY Your Swimwear don’t open at all- can someone fix it?

    1 Reply
    • Profile_large

      Jun 30, 2011, 04.21 PMby rachelnyc

      Hey Kasiorist,

      What browser and version of the browser are you using?

      As for “DIY Your Swimwear”, this is a yet to be published article. Where did you see this article? In a notification?

      I encourage you to report site issues on our Customer Support page for the speediest response.

      -Rachel @ BurdaStyle

  • Me_painted_large

    Jun 29, 2011, 09.59 PMby sew4my3

    Hmmm… this is strange. I will report this to our tech savvy friends.

  • 20171108_1034241_large

    Jun 30, 2011, 04.26 PMby Kasiorist

    this is really odd, I saw DIY in the featured at the bottom of the page and tried to open it.. and the surf’s up is not the only one I can’t open, just one I remembered the name of. I tried on chrome and xp and works on neither will contact cs..

    interesting but it looks like after some updates I see stuff! fab, just ignore me :-)

  • Profile_2_large

    Jul 14, 2011, 05.29 AMby joclin

    Hello — new bug: I uploaded a portrait photo, but the website seems to think it’s in landscape orientation, so the pictures are all squished looking.


    3 Replies
    • Me_painted_large

      Jul 15, 2011, 05.22 AMby sew4my3

      Let me see if I can find some help from our tech savvy team members. In the meantime what browser are you using?

      Happy sewing from your friendly Burdastyle moderator

    • Profile_large

      Jul 15, 2011, 03.49 PMby rachelnyc

      Hi joclin,

      There’re a couple reasons this may be happening. First, be sure that the image is of the minimum size requirement (615 pixels wide) and in a png, gif, or jpg format. If it’s too small, the site will stretch it to fit.

      If you’re still getting this issue, please report it on our Support Page where you can see if anyone else has reported the same issue.

      -Rachel @ BurdaStyle

    • Purple-hat6_large

      Aug 12, 2011, 03.34 PMby misslivia

      It you haven’t figured this out yet, it happens to me frequently. It usually happens with my photos fresh off the camera. I have to open them in Preview (on my mac) and then resave them as a jpg under a new name. Then they will post correctly. Annoying, I know :(

  • 97dcc5cf9da23c373f5708cc2678bf647b9ef413_large

    Aug 4, 2011, 04.18 PMby dazzychica

    I’m noticing that the pictures aren’t loading at all when I click on thumbnails. There’s just the loading symbol. I sent a link to a friend of mine to show her one of the projects, but she got the same problem.

  • Spain_2007_065_large

    Aug 4, 2011, 04.19 PMby nellyvdb

    Hi there, for 3 days now I have not been able to see any of the projects’ photos when I go to each project page, it looks like the pics are being loaded, but they never finish loading… this is discouraging, as I can only look at the tiny image on the site’s general project pages :(

    1 Reply
    • Me_steampunk_avvie_large

      Aug 4, 2011, 05.29 PMby lanternwaste33

      I have this problem too, and it’s driving me crazy! Somebody fix this please!

  • Dsc09595avatar_large

    Aug 5, 2011, 04.53 AMby Ralf Schmitz

    i have this problem too!!

    1 Reply
    • 026_125_eves_a_singer_varrogep_preview_large

      Aug 5, 2011, 08.57 AMby hdk100

      At least now I know I’m not alone with this problem! I thought I was screwing up sg… :)

  • Madammeke_large

    Aug 8, 2011, 07.55 AMby madammeke

    I have the same annoying problem!

  • Me_painted_large

    Aug 10, 2011, 06.08 AMby sew4my3

    Working on resolving the issue. One of the team members should be posting an update shortly.

    Happy sewing from your friendly Burdastyle moderator!

  • Profile_large

    Aug 10, 2011, 08.48 PMby rachelnyc

    Hey Guys,

    It looks like members are only experiencing this issue with Internet Explorer. Until we get it fixed, please try using another browser. Also, please check in with our Support Page for any technical issues. You’ll get a faster response and will hep us solve the issue sooner than posting in Discussions.

    -Rachel @ BurdaStyle

  • Me_steampunk_avvie_large

    Aug 11, 2011, 04.51 PMby lanternwaste33

    My sister noticed that if you click “View All” on projects with multiple photos, they will load. That’s the temporary fix I’m going to use, instead of the hassle of changing my whole browser. Of course, this won’t work on Projects with only one photo, though. Oh well.

    1 Reply
    • Burda_023_large

      Aug 12, 2011, 03.45 AMby runningwithscissors1

      I noticed this too, but of course it doesn’t work if there is only one pic for a project. Hope it is fixed soon!

  • Me_steampunk_avvie_large

    Aug 12, 2011, 03.40 PMby lanternwaste33

    Looks like the problem is just happening with new projects… all the older ones I looked up seem to load just fine. Weird.

  • David_headshot_large

    Aug 16, 2011, 11.42 PMby mynameisdavid

    Hi Guys,

    Thank you all so much for your patience. Our technical team has deployed a fix to this issue. Please try viewing the images you were experiencing problems with now. If you are still experiencing problems, please let us know at Support.BurdaStyle.com.

    Thanks again, and we apologize for the inconvenience this has caused.


    David @ BurdaStyle

  • Me_pecks_large

    Sep 17, 2011, 08.16 AMby nessys

    I’m having the problem mentioned above – that once I have selected a photo on my computer by browsing to add to a project the orientation gets mixed up. BurdaStyle changes it from portrait to landscape. PLUS they are all squished up and I look like an OompaLoompa! NOT GOOD! I’m using Firefox on a PC.


    1 Reply
    • Me_painted_large

      Sep 19, 2011, 07.13 AMby sew4my3

      Hello nessys,

      This is not fun, but if you email answers@burdastyle.com with the issue, we will be able to get our tech team on it. Please include the information of which browser you use as you have done here.

      They will help you get to the bottom of the issue.

      Happy Sewing from your friendly Burdastyle moderator!

  • Me_pecks_large

    Sep 19, 2011, 11.53 PMby nessys

    Thanks Darl – I’ve done this already and eagerly await their response! xx

  • Missing

    Sep 28, 2011, 10.11 PMby creacionesdemariposa

    My issue is that I uploaded a project this morning & now it is totally gone. Everything else is still there, but that. I am running Firefox 7.0. :’(

    5 Replies
    • Cimg1704_show_large

      Sep 29, 2011, 12.15 AMby taeco

      The same problem is occurring to me too! I uploaded my project this morning, but it has gone somewhere!

    • Blogportrait_large

      Sep 29, 2011, 06.57 AMby ajtak7171

      Same here. It is very strange, it re-appeared at some point in the projects page, now it’s gone again, from everywhere, the projects page and my studio… hm. Is someone from the website reading this?

    • Blue_jeans_-_oil_june_08_large

      Sep 29, 2011, 07.54 AMby tricksy

      Same here – I uploaded a new project on Tuesday and yesterday it vanished and hasn’t reappeared. My studio still says I have 7 projects, but only shows 6 when I click “view all”. Tried viewing in Firefox and Safari, but it doesn’t show up on either.

    • Blue_jeans_-_oil_june_08_large

      Sep 29, 2011, 10.10 AMby tricksy

      Try going directly to your project’s url and then clicking edit, and resaving it. I did this now on my missing project, and it seems to have reappeared. Lets hope it stays put this time!

    • Missing

      Sep 29, 2011, 11.09 AMby nephele

      Yes, I’ve noticed the same thing happening. I have been lazily refreshing the projects page every once and a while this morning, and after each refresh I have noticed some projects to have mysteriously disappeared. At first I thought the people might have removed their projects themselves, but now it doesn’t seem so. I hope the issue will be fixed soon!

    • This is a question
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