Hi,

I just realised that all of the comments on one of my projects are missing….

http://www.burdastyle.com/projects/snakeskin-strapless-dress

http://old.burdastyle.com/creations/show/23218?image_id=125784

Img_3334_large

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  • Picture_2_large

    Oct 28, 2009, 10.14 PMby alden

    Thanks Jodika, I will report this!

  • Img_3334_large

    Nov 24, 2009, 12.50 PMby Jodi Wade

    Hi Alden,

    The comments are still missing…

    Jodi

  • Minoru_profile_pic_large

    Dec 22, 2012, 10.36 PMby Denim Skirts Etc

    A comment on my latest project is not showing on the post so I can’t reply to it. Can BS please fix? Thanks.

    3 Replies
    • Minoru_profile_pic_large

      Dec 23, 2012, 11.09 AMby Denim Skirts Etc

      And my profile page is showing 41 projects but my studio says 20. I seem to be the only one having this problem!

    • Whiteb_large

      Dec 24, 2012, 03.55 PMby BurdaStyle Support

      Hi bobthesewer,

      Thank you for letting us know. There can be three reasons for this that I can think of: 1) The commenter was flagged as spam and the comment was removed from the system until approved 2) The commenter deleted their comment 3) There is a delay in the messaging system.

      I apologize for this inconvenience. If you trust this problem falls outside of the 3 suggested reasons please contact me with more information.

      How were you notified of the comment (wall or e-mail)? Who was the commenter? Which project was commented on?

      We hope to sort this out soon.

      Best,

      BSS
      Answers@BurdaStyle.com

    • Whiteb_large

      Dec 24, 2012, 03.58 PMby BurdaStyle Support

      I have looked into your studio and it is displaying (42) projects.

      I will ask our tech team about the glitch but it looks like it has been fixed.

      Thank you for your patience.

      Best,

      BSS
      Answers@BurdaStyle.com

  • P1010581_large

    Dec 24, 2012, 01.23 PMby ronnielee

    No, your not the only one showing 20 projects in your studio page. I have 88 projects and my studio page says 20 also. Not impressed!

    1 Reply
    • Whiteb_large

      Dec 24, 2012, 04.00 PMby BurdaStyle Support

      Hi Ronnielee,

      We apologize for this glitch. It seems to have been fixed. Your studio is displaying (88) projects.

      Happy Holidays,

      BSS
      Answers@BurdaStyle.com

  • Minoru_profile_pic_large

    Dec 24, 2012, 04.40 PMby Denim Skirts Etc

    Hi Burdastyle – I can’t seem to reply to your comment. As to the second one, my studio is still showing 20 projects. This might have fixed itself for a while but it’s gone back to 20.

    As to the first point, if you look at my project from yesterday you will see there are 3 comments on it on the studio summary and only two comments when you go into the project. My activity feed showed a first comment was made at 10.23 pm yesterday and that has not showed up on the project. I doubt the member deleted the comment.

    2 Replies
    • Minoru_profile_pic_large

      Dec 24, 2012, 04.51 PMby Denim Skirts Etc

      Sorry I meant my project from 22 December 2012 rather than yesterday. Can you un-spam the comment if it has been flagged as spam. I didn’t do this.

    • Whiteb_large

      Dec 30, 2012, 02.48 PMby BurdaStyle Support

      Hi bobthesewer,

      I am sorry for missing this comment from the other day. To respond to a response within the forum you must reply to the first comment in the immediate chain. For example, I had to hit reply to the comment posted at 4:40pm, not 4:51pm.

      I have checked your profile once again and see 43 projects displayed. I will e-mail you a screenshot. Try clearing your computer’s cache and cookies, then restart your computer. This step will often troubleshoot browsing issues.

      I viewed your project Polka Dot Darling Ranges, lovely dress by the way. I love anything with polka dots! There are 4 total comments, 2 made by you and 2 made by other members. When you are viewing the index of projects within your studio the number displayed next to comments is a count of all comments, including responses. Once you are on a particular project page the number of comments displayed is a count of member comments, excluding responses. I will speak to our technical team and try to get these two numbers matching.

      I hope this helps clarify a few of your concerns.

      Best,

      Jillian

  • Picture_351_large

    Jul 16, 2014, 05.59 AMby cathysews

    Hello, when I log on its showing that I have new activities, but when I click on the word’activity’ there is nothing new added. It hasn’t added for about a week. Cheers, Cathy

  • Image7_large

    Jul 21, 2014, 10.11 PMby Ellen Hatteland

    I hope BurdaStyle will solve the problem with the activities from friends soon…! I have no comments coming up since the 11th of July!

  • Picture_351_large

    Jul 23, 2014, 08.20 PMby cathysews

    Hi burda, every time I click on activity it shows activity from December 2013 and nothing later. Something not quite right. Please could you check for me? Thank you, cathy

    • This is a question
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