Just wondering if anyone else is experiencing my problem, or if it is just my computer!

This morning I tried to purchase a pattern, entered my payment details etc but could not finalise my order. When I click ‘Submit your order’ pink text appears at the top of the page under the Burda banner stating, ‘!There were problems during the checkout process – Account is restricted’.

Does anyone know what this means, or if there is a way to fix it. I have purchased patterns from Burda once before and had no issues, but it is all still pretty new to me.

Thanks!

P1000476_large

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  • Picture_130_large

    Oct 15, 2011, 06.02 PMby lulubrooks

    i’m experiencing this problem too :(

  • Missing

    Oct 15, 2011, 08.17 PMby darbyel

    This also happened to me today. Hopefully it is just a bug and they will fix it. I called my bank and they said it had something to do with the wrong pin being entered but Burda does not ask for a pin. Its all very odd.

  • P1000476_large

    Oct 15, 2011, 10.17 PMby Tang08

    Thanks, at least I know it is not just me!

  • Vatten_large

    Oct 16, 2011, 11.42 AMby ichigogirl

    If you want to report the issue to the Burdastyle team: look at the bottom of the page (any Burdastyle page), underneath “Website Help”, if you click “Customer Support” you’re forwarded to an active help-page/forum. They usually get back to and address issues within a couple of days, sometimes faster.

  • Missing

    Oct 16, 2011, 07.59 PMby emmiesix

    Me too, and it has been going on for a couple of days! Really annoying!!

  • Missing

    Oct 16, 2011, 08.38 PMby caitrionag

    This has happened to me as well. It is really frustrating. Can anyone from the burdastyle site help?

    1 Reply
    • Vatten_large

      Oct 17, 2011, 11.31 AMby ichigogirl

      Hint, they don’t look here very often: If you want to report the issue to the Burdastyle team: look at the bottom of the page (any Burdastyle page), underneath “Website Help”, if you click “Customer Support” you’re forwarded to an active help-page/forum. They usually get back to and address issues within a couple of days, sometimes faster.

  • Img_0333_large

    Oct 17, 2011, 11.34 PMby sew4my3

    Due to a recent unforeseen technical issue, the ability to purchase patterns has temporarily been restricted. We are working on remedying this now.

    • This is a question
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