Burda Style For people who sew

Just wondering if anyone else is experiencing my problem, or if it is just my computer!

This morning I tried to purchase a pattern, entered my payment details etc but could not finalise my order. When I click ‘Submit your order’ pink text appears at the top of the page under the Burda banner stating, ‘!There were problems during the checkout process – Account is restricted’.

Does anyone know what this means, or if there is a way to fix it. I have purchased patterns from Burda once before and had no issues, but it is all still pretty new to me.

Thanks!

Oct 15, 2011, 12.48 PM by Tang08

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7 Posts

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  Oct 15, 2011, 06.02 PMby lulubrooks

  i’m experiencing this problem too :(
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  Oct 15, 2011, 08.17 PMby darbyel

  This also happened to me today. Hopefully it is just a bug and they will fix it. I called my bank and they said it had something to do with the wrong pin being entered but Burda does not ask for a pin. Its all very odd.
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  Oct 15, 2011, 10.17 PMby Tang08

  Thanks, at least I know it is not just me!
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  Oct 16, 2011, 11.42 AMby ichigogirl

  If you want to report the issue to the Burdastyle team: look at the bottom of the page (any Burdastyle page), underneath “Website Help”, if you click “Customer Support” you’re forwarded to an active help-page/forum. They usually get back to and address issues within a couple of days, sometimes faster.
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  Oct 16, 2011, 07.59 PMby emmiesix

  Me too, and it has been going on for a couple of days! Really annoying!!
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  Oct 16, 2011, 08.38 PMby caitrionag

  This has happened to me as well. It is really frustrating. Can anyone from the burdastyle site help?

  1 Reply

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    Oct 17, 2011, 11.31 AMby ichigogirl

    Hint, they don’t look here very often: If you want to report the issue to the Burdastyle team: look at the bottom of the page (any Burdastyle page), underneath “Website Help”, if you click “Customer Support” you’re forwarded to an active help-page/forum. They usually get back to and address issues within a couple of days, sometimes faster.

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  Oct 17, 2011, 11.34 PMby sew4my3

  Due to a recent unforeseen technical issue, the ability to purchase patterns has temporarily been restricted. We are working on remedying this now.