Burda Style For people who sew
Can't submit order because 'Account is restricted'?
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Just wondering if anyone else is experiencing my problem, or if it is just my computer!
This morning I tried to purchase a pattern, entered my payment details etc but could not finalise my order. When I click ‘Submit your order’ pink text appears at the top of the page under the Burda banner stating, ‘!There were problems during the checkout process – Account is restricted’.
Does anyone know what this means, or if there is a way to fix it. I have purchased patterns from Burda once before and had no issues, but it is all still pretty new to me.
Thanks!
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Oct 15, 2011, 06.02 PMby lulubrooks
i’m experiencing this problem too :(
Oct 15, 2011, 08.17 PMby darbyel
This also happened to me today. Hopefully it is just a bug and they will fix it. I called my bank and they said it had something to do with the wrong pin being entered but Burda does not ask for a pin. Its all very odd.
Oct 15, 2011, 10.17 PMby Tang08
Thanks, at least I know it is not just me!
Oct 16, 2011, 11.42 AMby ichigogirl
If you want to report the issue to the Burdastyle team: look at the bottom of the page (any Burdastyle page), underneath “Website Help”, if you click “Customer Support” you’re forwarded to an active help-page/forum. They usually get back to and address issues within a couple of days, sometimes faster.
Oct 16, 2011, 07.59 PMby emmiesix
Me too, and it has been going on for a couple of days! Really annoying!!
Oct 16, 2011, 08.38 PMby caitrionag
This has happened to me as well. It is really frustrating. Can anyone from the burdastyle site help?
1 Reply
Oct 17, 2011, 11.31 AMby ichigogirl
Hint, they don’t look here very often: If you want to report the issue to the Burdastyle team: look at the bottom of the page (any Burdastyle page), underneath “Website Help”, if you click “Customer Support” you’re forwarded to an active help-page/forum. They usually get back to and address issues within a couple of days, sometimes faster.
Oct 17, 2011, 11.34 PMby sew4my3
Due to a recent unforeseen technical issue, the ability to purchase patterns has temporarily been restricted. We are working on remedying this now.