Hello
Can you help me? I can’t purchase pattern. When I go “submit”, it says “Your transaction could not be processed due to processor network unavailYable – try again on your account”?
Thank you
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Vlasnici4_large

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  • Whiteb_large

    Nov 20, 2012, 10.05 PMby BurdaStyle Support

    Hi Icecat,

    Having not heard back from you I was hopeful that your problem was sorted out. But, as I follow up and see this post (a different error than e-mailed), I see that you were never able to complete a successful transaction. I have contacted Braintree, our payment provider, for more information. I will let you know what I find out.

    Best,

    BSS Answers@burdastyle.com

  • Whiteb_large

    Nov 20, 2012, 11.45 PMby BurdaStyle Support

    UPDATE: The response, Processor Network Unavailable – Try Again (3000), indicates that there was a problem with the customer’s bank at the time that the transactions were attempted

    Anyone experiencing this error should contact their card issuing bank for more information. This may indicate a problem with their connectivity.

    Best,

    BSS

  • 20121108_010025_large

    Nov 1, 2013, 04.27 PMby Julie777

    Hi.. I can’t purchase pattern too. It said “sorry, the purchase couldn’t be completed” Is there any minimum purchase item? My card and my internet was fine. Can you help me please?! Thank you

  • 0c16bba2d9a9c5010ca37c1dcab78b4938befb8f_large

    Nov 23, 2013, 08.09 AMby frannyannyetta

    Having the same issue!!

  • Eerste_verjaardag_large

    Sep 28, 2014, 12.59 PMby Prutske

    Hello,

    I’m experiencing the exact same problem right now… Always the same message “Sorry, the purchase couldn’t be completed.” Is it because I’m trying to apply the discount code NSM30 or because I live in Belgium? None of the above I guess ;) But I really want to order!

    Could anyone please help me out here? Thanks!

    1 Reply
    • Eerste_verjaardag_large

      2 days ago, 08.03 AMby Prutske

      Yes! My problem is solved!
      Turns out the settings for my Visa had to be changed for payments to USA

      Me happy!

  • Missing

    2 days ago, 04.02 AMby allisonk

    I can’t seem to purchase a pattern right now as well. My credit card information is correct (I triple checked!) and my internet connection is fine!

    1 Reply
    • Eerste_verjaardag_large

      2 days ago, 10.02 AMby Prutske

      Maybe if you check your credit card settings?

    • This is a question
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