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As some of you have already noticed and reported to us, the site has been automatically changing some users’ first and last names. The error first occurred in the last two weeks, and we have determined that it is due to an unforeseen error on our server.

We sincerely apologize for this inconvenience. Our technical team is working hard to resolve this issue as quickly as possible.

The error is only affecting the first and last names of certain users. No other information appears to be compromised. If you are affected by this, you can choose to only display your username until the problem is resolved. To do so, please do the following:

- Go to your profile by clicking your name in the top right corner.
- Click the “My Account” tab, and then “Personal Account Info” link.
- On the “Personal Account Info” page, you will see a box with the text “Show my real name." Uncheck this box to only display your username on the site.

We appreciate your patience as we work to resolve this error, and again sincerely apologize if this has caused any inconvenience. If you have any further questions, please leave a comment on this blog post, or visit our Support page.

5 Comments

  • Missing

    Sep 14, 2012, 02.08 PMby Nadia Harun

    9 months down the line and the problem hasn’t been resolved! I come up as Nadia Harun. I have access to her account, including her email address so this is NOT just affecting users’ NAMES – I don’t want people to have access to my account, email address, past history or whatever else. Please sort it out, thanks.

  • 017_large

    Dec 5, 2011, 04.23 PMby EricaHill

    that was really scaring me, like my account had been hacked. glad to know what it is from.

  • Img_3334_large

    Dec 4, 2011, 07.04 PMby Jodi Wade

    I had just been looking at my account details and thought I must have signed up with a fake name and then forgotten I had done it because it was years ago :)

  • Ginger-2008_large

    Dec 3, 2011, 03.06 PMby Cheryl Henderson

    Sounds like a database error more than a server error. Try re-indexing the database.

    1 Reply
    • David_headshot_large

      Dec 5, 2011, 06.15 PMby mynameisdavid

      Thanks! I’ll pass that idea on to the technical team.

    • This is a question
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