[Updated – 12/14/2011] – Our technical team is currently investigating a site issue that may be related to our payment system. As a result, they have very temporarily restricted access to this portion of the site. We sincerely apologize for this inconvenience, and hope to have everything up and running again soon.
[Updated – 11/15/2011] – Our payment system has now been restored. For more information, please see this blog post. We sincerely thank you for your patience as we worked to resolve this issue.
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[Update-11/8/2011] – We sincerely apologize for the recent technical difficulty surrounding our payment system.
We have been hard at work trying to resolve this issue, and expect it to be fully resolved by early next week. While we have been accepting manual orders for pattern purchases, if you can, please hold your prospective pattern purchase until Wednesday or Thursday of next week, when our payment system is restored.
If you have recently sent us an e-mail requesting to purchase patterns, please note that, unless otherwise notified, your pattern purchase request has not been processed. You will not be issued an invoice. We hope that you will purchase your intended patterns once our payment system is restored.
We realize this error may have considerably frustrated and inconvenienced you, and again sincerely apologize for it. We thank you for your patience and your patronage, and hope that you enjoy your patterns soon.
[Update – 10/26/2011] – We are still experiencing difficulty in restoring our pattern purchase system. As we continue to work on remedying this issue, we are accepting e-mail orders for pattern purchases.
Please e-mail Answers[at]BurdaStyle[dot]com with your pattern purchase request. Once received, our technical team will manually input the pattern into your BurdaStyle profile’s Purchase History. Once our payment system is restored, you will then be issued an invoice for your purchase.
Please Note: – It may take 2-4 business days before your pattern is available in your Purchase History.
We sincerely thank you for your patience as we work to resolve this issue.
Due to a recent, unexpected site error, the ability to purchase patterns has temporarily been restricted. We are working on resolving this issue as soon as possible. In the meantime, please note that you are still able to download all free and member-created patterns.
We sincerely apologize for this inconvenience, and are working hard to remedy this. If you have any questions or concerns, please visit our Support page, or e-mail us at Answers[at]BurdaStyle[dot]com.
Thank you for your patience.
Oct 24, 2011, 01.08 PMby Hester van Eeden
Aw too bad! Hope it will be fixed soon, looked forward to sewing this afternoon!
Oct 23, 2011, 08.42 PMby caitrionag
This is getting a little old, especially since, as nelostich says, we haven’t had any concrete info about when it will be fixed. Maybe a friendly gesture by burdastyle – half price patterns when the site is restored to normal, for instance – would make it easier to wait 8 days.
Oct 23, 2011, 06.07 PMby fifibeag
I have planed to start a sewing course wednesday. Have bought material as per instructions yesterday ,I really cant believe this has not yet been resolved. Will it be fixed by tuesday?
Oct 23, 2011, 01.53 PMby nelostich
“As soon as possible” is not really helping here. “Tomorrow, with a little luck” … “Probably not before Thursday” … “Sorry, but it looks like it will take till next weekend or longer. We have to make big changes in the code” … something like that would help.
I was waiting and waiting for you to fix this problem, because “as soon as possible” sounds like it could be fixed any minute. Now I have to hope that I can find another downloadable pattern in a hurry. There’s no more time for buying a similar pattern online, because the delivery wouldn’t be fast enough. If you had been honest enough to tell us that it is going to take longer I wouldn’t be in that situation. This problem was reported 8 days ago!
I’m rather annoyed.
1 Reply
Oct 26, 2011, 05.47 PMby mynameisdavid
Hi Nelostich,
We apologize for this lack of communication. We are unsure of the exact time that this situation will be fixed, but are doing all that we can to remedy it as quickly as possible.
We absolutely understand your frustration. A temporary solution is being given in the blog post above. Please e-mail us, and we will get you the pattern that you need.
Oct 23, 2011, 01.48 AMby timtamz
Damn I really wanted to start sewing my vest today!
Oct 22, 2011, 11.23 PMby vethblack
I really wanted this for halloween D:
1 Reply
Oct 26, 2011, 05.45 PMby mynameisdavid
Hi Vethblack,
We may still be able to get you the pattern you need before Halloween. Please view the temporary solution offered above for more information.
Oct 22, 2011, 08.27 PMby adriprints
I love recommending BurdaStyle to my friends (and students), and I don’t give recommendations lightly. Please do consider hiring a new and more effective IT firm to back you up. It shouldn’t take 3 days to get your sales and shopping cart system back up and running.
P.S. Your “support page” link links to some Southern Women’s Show. ((What’s going on?))
2 Replies
Oct 22, 2011, 10.17 PMby chapeuzinho
I absolutely agree. It should not take this long to reinstall your shopping cart or sort out whatever problems you are having. Your IT support team should also be able to give you an ETA as to when this should’ve resolved.
Oct 26, 2011, 05.44 PMby mynameisdavid
Hi Adriprints and chapeuzinho,
We apologize for the link error. It has now been corrected.
Unfortunately, the problem we are experiencing requires more resources than we anticipated. We hope to have this issue resolved soon, and our team is working very hard to remedy it as quickly as possible.
Thank you for recommending us. We sincerely apologize for this inconvenience. Also, please note that a temporary solution is being offered. Please view the blog post above for more information.
Oct 21, 2011, 09.53 PMby anacraft
simplicity wouldnt let so much time go by to fix the problem, thats where i got taken care of.
Oct 21, 2011, 01.45 PMby tmcguire
Sorry to piggyback but I’d also like to know if you think this will be fixed before Halloween. Thanks!
1 Reply
Oct 26, 2011, 05.41 PMby mynameisdavid
Hi tmcguire,
We hope to have this fixed before Halloween, but unfortunately cannot guarantee this. A temporary solution has been given in the blog post above. Please e-mail us, and we will try to get you the pattern you need.
Oct 20, 2011, 11.43 PMby sleeplessaura
Do you anticipate the fix to happen before Halloween? I just need to know if I need to find a different pattern so I can get one before then.
1 Reply
Oct 26, 2011, 05.40 PMby mynameisdavid
Hi Sleeplessaura,
We hope to have this fixed before Halloween, but unfortunately cannot guarantee this. A temporary solution has been given in the blog post above. Please e-mail us, and we will try to get you the pattern you need.
Oct 20, 2011, 08.56 PMby anacraft
this is dumb… going somewhere else
1 Reply
Oct 26, 2011, 05.39 PMby mynameisdavid
Hi AnaCraft,
We sincerely apologize for this, and hope that you will reconsider us again once this issue is taken care of.
Oct 20, 2011, 05.53 PMby Courtney Smith
Seriously? The system has been down a few days now and Halloween is coming fast. I can’t even begin to describe my frustration. My business will definitely be taken elsewhere.
1 Reply
Oct 26, 2011, 05.39 PMby mynameisdavid
Hi Courtney,
We definitely understand your frustration, and sincerely apologize for this prolonged inconvenience. A temporary solution has been given in the blog post above. Please e-mail us, and we will try and get you the pattern you need.
Oct 20, 2011, 01.43 PMby kimsurf77
Waiting for this pattern to come back so I can download too!!!
1 Reply
Oct 26, 2011, 05.37 PMby mynameisdavid
Hi Kimsurf,
We apologize for this inconvenience. A temporary solution has been posted in the blog post above. Please e-mail us at Answers[at]BurdaStyle[dot]com, and we will try to get you the pattern you need.
Oct 20, 2011, 07.43 AMby sherde10
Hi, any updates? I have a function on the weekend and was hoping to make the top to wear x
1 Reply
Oct 20, 2011, 02.43 PMby mynameisdavid
Hi Sherde,
We are trying to expedite the process needed to ensure that our payment system runs as effective as possible, but due to the standard procedure required, it does take a bit of time.
We are very sorry for the delay, and for the inconvenience this has caused you. Once the system is fully implemented, we will be sure to let everyone know.
Best,
David
Oct 19, 2011, 07.08 PMby SyKnas
Hi, how much longer will it take?I would appreciate it if it came up soon because I need the pattern tomorrow! :)
1 Reply
Oct 20, 2011, 02.40 PMby mynameisdavid
Hi SyKnas,
We’re very sorry for the delay. We are implementing this repair as fast as possible, but are a bit restricted in the immediacy of its implementation due to the standard procedure this system requires.
We sincerely thank you for your patience, and apologize for the inconvenience.
Best,
David
Oct 19, 2011, 04.44 AMby Sini Strabo
Hi! When do you expect the pattern purchases error to be corrected?
1 Reply
Oct 19, 2011, 04.11 PMby mynameisdavid
Hi Sini,
We are working to correct this issue now, and hope to have it fixed as soon as possible. We are so sorry for the delay, and sincerely thank you for your patience.
Best,
David