[Updated – 12/14/2011] – Our technical team is currently investigating a site issue that may be related to our payment system. As a result, they have very temporarily restricted access to this portion of the site. We sincerely apologize for this inconvenience, and hope to have everything up and running again soon.
[Updated – 11/15/2011] – Our payment system has now been restored. For more information, please see this blog post. We sincerely thank you for your patience as we worked to resolve this issue.
[Update-11/8/2011] – We sincerely apologize for the recent technical difficulty surrounding our payment system.
We have been hard at work trying to resolve this issue, and expect it to be fully resolved by early next week. While we have been accepting manual orders for pattern purchases, if you can, please hold your prospective pattern purchase until Wednesday or Thursday of next week, when our payment system is restored.
If you have recently sent us an e-mail requesting to purchase patterns, please note that, unless otherwise notified, your pattern purchase request has not been processed. You will not be issued an invoice. We hope that you will purchase your intended patterns once our payment system is restored.
We realize this error may have considerably frustrated and inconvenienced you, and again sincerely apologize for it. We thank you for your patience and your patronage, and hope that you enjoy your patterns soon.
[Update – 10/26/2011] – We are still experiencing difficulty in restoring our pattern purchase system. As we continue to work on remedying this issue, we are accepting e-mail orders for pattern purchases.
Please e-mail Answers[at]BurdaStyle[dot]com with your pattern purchase request. Once received, our technical team will manually input the pattern into your BurdaStyle profile’s Purchase History. Once our payment system is restored, you will then be issued an invoice for your purchase.
Please Note: – It may take 2-4 business days before your pattern is available in your Purchase History.
We sincerely thank you for your patience as we work to resolve this issue.
Due to a recent, unexpected site error, the ability to purchase patterns has temporarily been restricted. We are working on resolving this issue as soon as possible. In the meantime, please note that you are still able to download all free and member-created patterns.
We sincerely apologize for this inconvenience, and are working hard to remedy this. If you have any questions or concerns, please visit our Support page, or e-mail us at Answers[at]BurdaStyle[dot]com.
Thank you for your patience.