[Updated – 12/14/2011] – Our technical team is currently investigating a site issue that may be related to our payment system. As a result, they have very temporarily restricted access to this portion of the site. We sincerely apologize for this inconvenience, and hope to have everything up and running again soon.
[Updated – 11/15/2011] – Our payment system has now been restored. For more information, please see this blog post. We sincerely thank you for your patience as we worked to resolve this issue.
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[Update-11/8/2011] – We sincerely apologize for the recent technical difficulty surrounding our payment system.
We have been hard at work trying to resolve this issue, and expect it to be fully resolved by early next week. While we have been accepting manual orders for pattern purchases, if you can, please hold your prospective pattern purchase until Wednesday or Thursday of next week, when our payment system is restored.
If you have recently sent us an e-mail requesting to purchase patterns, please note that, unless otherwise notified, your pattern purchase request has not been processed. You will not be issued an invoice. We hope that you will purchase your intended patterns once our payment system is restored.
We realize this error may have considerably frustrated and inconvenienced you, and again sincerely apologize for it. We thank you for your patience and your patronage, and hope that you enjoy your patterns soon.
[Update – 10/26/2011] – We are still experiencing difficulty in restoring our pattern purchase system. As we continue to work on remedying this issue, we are accepting e-mail orders for pattern purchases.
Please e-mail Answers[at]BurdaStyle[dot]com with your pattern purchase request. Once received, our technical team will manually input the pattern into your BurdaStyle profile’s Purchase History. Once our payment system is restored, you will then be issued an invoice for your purchase.
Please Note: – It may take 2-4 business days before your pattern is available in your Purchase History.
We sincerely thank you for your patience as we work to resolve this issue.
Due to a recent, unexpected site error, the ability to purchase patterns has temporarily been restricted. We are working on resolving this issue as soon as possible. In the meantime, please note that you are still able to download all free and member-created patterns.
We sincerely apologize for this inconvenience, and are working hard to remedy this. If you have any questions or concerns, please visit our Support page, or e-mail us at Answers[at]BurdaStyle[dot]com.
Thank you for your patience.
Dec 29, 2011, 09.21 AMby Jennifer Callow
Hi, I am having a problem with purchasing a pattern. There is a “Braintree Payment” login page displayed when i get to the final step of purchasing. is this normal? what login details do I put in? Thanks! Jen
Nov 16, 2011, 02.43 AMby sherde10
You said I would be able to purchase these patterns today – I explained about my assignment and got an extension from my tutor – I still can’t purchase them – our whole class is now aware of time frame in ordering a Burda Style pattern – meanwhile you are off at a book launch!!
1 Reply
Nov 16, 2011, 07.40 PMby mynameisdavid
Hi Sherde10,
Our payment system is now working. Please try and purchase your patterns now.
We sincerely apologize for the inconvenience this has caused you.
Nov 14, 2011, 10.22 PMby Emma Rainbow
Any update on this please!? I have Xmas presents to make and need my Burda patterns asap!
1 Reply
Nov 16, 2011, 07.40 PMby mynameisdavid
Hi Emma,
Our payment system is now working, so you can purchase the patterns you need now.
Good luck with your presents!
Nov 14, 2011, 09.52 PMby linamaus
Oh, please hurry. I want my patterns finally…
1 Reply
Nov 16, 2011, 07.41 PMby mynameisdavid
Hi linamaus,
Our payment system is up and running now. Enjoy your patterns.
Nov 12, 2011, 04.24 AMby mangomail
So what is the point of having your website actually looking like a pattern purchasing site??? How about an error message on the HOME page so you don’t go through the whole pattern searching process, go to check out and THEN be disappointed/frustrated? It would be a courtesy to customers…. And maybe encourage them back after this is all over….
4 Replies
Nov 14, 2011, 03.57 AMby camelia-crinoline
I agree. It’s been almost a month. It would have been nice to know I couldn’t buy any patterns before I picked them and added them to the cart. It’s really frustrating going through that whole process and then going to pay and being told that there’s a problem. There should be a message on the patterns page saying something to the effect of "Sorry, but you cannot purchase patterns at the moment because of technical difficulties.
Nov 14, 2011, 06.24 AMby Eleanor Thomas
I agree. I wasn’t planning on ranting, but receiving an email that simply told me to wait a week or so before trying again was, frankly, pathetic. If it was possible for the team to email, it should have been possible to simply attach the pattern.
The error message is a glaring omission from the homepage, from the blog, and even from the twitter and FB accounts. How about using social media to actually communicate with members?
And finally, I really think it would be a gesture of great goodwill for people awaiting patterns to be issued at least one, gratis. I look forward to seeing BurdaStyle really lift their game on this.
Nov 16, 2011, 02.14 AMby Rebecca Weeks
Totally agree!
I went out and bought all the fabric etc for two projects before realising that the patterns were unavailable.
I found a replacement pattern for one on www.sewingpatterns.com. Have been waiting for the other… but it’s getting ridiculous now. I suggested that since the pattern was only a few $ anyway, Burda should just make all patterns free until the payment system was fixed (might give more of an incentive?) but just got their generic “sincere apologies” reply.
Nov 16, 2011, 07.42 PMby mynameisdavid
Hi mangomail,
I’m sorry for this inconvenience this has caused. Our payment system is up and running now, so you are now able to get the patterns that you need.
Nov 11, 2011, 12.35 PMby laikadoll
24 days is a dangerous amount of time to leave your loyal customers in a ditch. I have been checking twice a day only to see that stupid ‘oops’ image time and time again. I ended up buying several commercial patterns this week from elsewhere.
2 Replies
Nov 11, 2011, 07.26 PMby ceciliahed
Would you like to share the sites you know of? This company seems completely numb!!!
Nov 12, 2011, 12.41 PMby laikadoll
Oh! I went to my local store :)
Nov 10, 2011, 02.51 AMby OldSingerStyle
Come on Burda! This is getting ridiculous, surely this is not how you want to treat your customers? Get the problem fixed already! I just tried the Burdastyle.de, but it wouldn’t let me add patterns to the cart. Did anyone else have this problem?
1 Reply
Nov 10, 2011, 04.53 AMby sadafmurad
you can’t add the patterns to your cart if you are using google translate.
I just look at everything i like in google translate and then i go over to the regular site, NOT in translate and then buy what i want.
Nov 8, 2011, 09.55 PMby MientjiB
To get the patterns you need, go over to the German burda site – burdastyle.de. They have all the same patterns, also downloadable – and they have the full pattern archive!!!! I just use the Googletranslate option on my Chrome browser, and I can read the site just fine.
4 Replies
Nov 8, 2011, 10.41 PMby Wendy Bond
I used my Chrome browser to translate (Godsend), and still couldn’t find Lindsey, pattern 6055. I’m wondering if the German site uses different aliases for the patterns (I hope!)?
Nov 9, 2011, 01.07 AMby MientjiB
I’m not sure – perhaps the German site only has patterns that appeared in the magazine, rather than ones made specifically for the NY-based site? The pattern I wanted was in the magazine, so perhaps that’s why I could find it. You could send the Burdastyle.com people an email and ask them if their patterns are available on the German site?
Nov 9, 2011, 09.08 PMby Leah Sparks
great idea! they seem to have different free ones too!
Nov 11, 2011, 07.50 AMby amandala
I tried that but whenever I sign up for the german Burda site and go to the checkout it keep telling me my cart is empty.
Nov 7, 2011, 09.27 PMby bubbieone
after looking at these comments, I will not take a chance on ordering and not getting my pattern. Shame as in the past I have loved getting the patterns right away. I had visions of an outfit for a trip next week, but I guess I will go another route.
Nov 5, 2011, 01.15 PMby laikadoll
Nooooooooo I just finished basically all my uni work and would reward myself with a new dress but guh!!
1 Reply
Nov 8, 2011, 03.44 PMby Hester van Eeden
Me too! :-(
Nov 5, 2011, 03.15 AMby linda-morgan
O.K. I did as you instructed ..Nothing on my purchase history and I can’t download .Your last update was Oct 26/11.This is not acceptable